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Head of IT Operations

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So Energy

3mo ago

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • London

AI generated summary

  • You have leadership experience in IT infrastructure, expertise in AWS/Azure, ITIL knowledge, skills in MDM, monitoring tools, network security, vendor management, and strong budgetary and communication skills.
  • You will manage IT infrastructure, lead service management, oversee vendor relations, ensure compliance and risk management, standardize app usage, and guide the IT team to support business goals.

Requirements

  • You have proven experience in a leadership role within IT infrastructure, service management, or related fields, with a track record of delivering reliable, secure IT services.
  • You possess deep technical expertise in managing both on-premise and cloud infrastructure platforms such as Azure and AWS, and have extensive experience with Office 365, Active Directory, and networking technologies like Cisco Meraki.
  • You are highly knowledgeable in ITIL best practices, service management, and ensuring continuous improvement within service desk operations.
  • You are skilled in managing heterogeneous environments (Windows, Mac) and mobile devices using tools like Intune or Jamf for mobile device management (MDM).
  • You have hands-on experience with monitoring and alerting systems (e.g., Zabbix, DataDog, New Relic) and are adept at automating IT processes to drive efficiency.
  • You are well-versed in network security tools such as firewalls, VPNs, and SIEM solutions and can ensure IT security policies are upheld.
  • You demonstrate exceptional leadership and team management abilities, with the capacity to mentor and develop IT staff across multiple disciplines, including infrastructure, networking, service desk, and application support.
  • You have strong financial acumen, managing IT budgets and forecasts, and ensuring cost-effective resource allocation to meet business needs.
  • You are an effective communicator and possess excellent interpersonal skills, able to engage with stakeholders at all levels of the organization, including vendors, internal teams, and non-technical stakeholders.
  • You approach problems with strong analytical and problem-solving skills, taking a proactive stance on risk management, incident response, and system improvements.
  • You are adaptable and thrive in environments where you can integrate new and emerging technologies to improve operations and meet changing demands.
  • You manage vendor relationships, negotiate contracts, and oversee the performance of third-party services to ensure they align with strategic goals.
  • You actively promote cybersecurity awareness and ensure that end-users are trained in best practices for protecting company data.

Responsibilities

  • Managing Infrastructure & Networking: Oversee the design, implementation, and maintenance of IT infrastructure, ensuring reliable network performance, stable cloud and on-premise environments, effective backups, and disaster recovery plans. Ensure all systems adhere to cybersecurity best practices in collaboration with the security team.
  • Leading Service Management: Manage the Service Desk team, ensuring prompt handling of incidents and requests, adherence to SLAs, and continuous improvement through ITIL-based processes. Analyse service performance and implement strategies to enhance customer satisfaction and operational efficiency.
  • Vendor & Application Support: Establish and maintain vendor relationships, negotiate contracts, and ensure the delivery of high-quality services and resources. Oversee the support and integration of third-party applications (e.g., billing platform, Sales CRM), ensuring they meet performance, security, and availability standards.
  • Risk & Compliance Management: Develop and manage disaster recovery and business continuity plans, regularly assess and mitigate IT risks, and ensure compliance with legal and regulatory standards (e.g., GDPR). Stay current on cybersecurity trends to protect the organization from emerging threats.
  • Documenting and Standardising App Usage: Ensure the business has a documented and standardised approach for the effective use of third-party business applications. Define best practices for application use, such as which document storage solutions to utilise, ensuring consistent, efficient, and compliant use of technology across the organisation.
  • Leadership & Strategy: Lead and mentor a diverse IT team, fostering a culture of collaboration and continuous learning. Align IT strategy with SO Energy’s broader business goals, driving innovation and process improvements. Manage IT budgets, forecast future needs, and actively participate in the company’s leadership group to influence key business decisions.

FAQs

What is the job title for this position?

The job title is Head of IT Operations.

Where is the job located?

The job is located in the UK and operates in a hybrid format.

What is the level of the position?

This is a management-level position.

What kind of culture does So Energy promote?

So Energy promotes a values-driven culture that emphasizes clarity, honesty, ambition, inquisitiveness, caring, and sustainability.

Are there any benefits related to holidays?

Yes, employees receive 25 holiday days plus local bank holidays, a birthday day off, and three "So Giving Days" to give back to their chosen causes.

What sort of professional development opportunities are available?

So Energy offers a personalized learning and development budget for employees.

What technologies can employees choose from?

Employees can choose between a Mac or Windows device.

How does So Energy support mental health?

So Energy provides mental healthcare sessions with Unmind for employees.

What are the key responsibilities of the Head of IT Operations?

Key responsibilities include managing IT infrastructure and networking, leading service management, overseeing vendor and application support, managing risk and compliance, documenting app usage, and providing leadership and strategy development for the IT team.

What qualifications are needed for the Head of IT Operations role?

Candidates should have proven experience in leadership within IT, deep technical expertise in managing cloud and on-premise infrastructure, knowledge of ITIL best practices, and strong team management abilities.

Does this role involve vendor relationship management?

Yes, the Head of IT Operations will establish and maintain vendor relationships, negotiate contracts, and oversee service delivery from vendors.

Is there a focus on cybersecurity within this role?

Yes, ensuring compliance with cybersecurity best practices and protecting the organization from emerging threats is a key focus of the role.

Are employees given any special leave for personal occasions?

Yes, there is a Birthday Day off and Religious Celebrations Leave available for employees.

What are the expectations regarding leadership in this role?

The Head of IT Operations is expected to lead and mentor a diverse IT team, fostering collaboration and continuous learning while driving innovation and process improvements.

How does So Energy view diversity, equity, inclusion, and belonging?

So Energy is committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging, believing that unique qualities are critical to innovation.

Can employees work from home?

Yes, employees can work from home as part of the hybrid working arrangement.

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So Energy

We’re So Energy and since 2015, we’ve been supplying great value 100% renewable electricity and gas to homes in the UK.

Energy
Industry
201-500
Employees
2015
Founded Year

Mission & Purpose

We’re a London-based supplier of gas and 100% renewable electricity to homes around Great Britain, and we believe in honesty, transparency, and enabling our customers to make the move towards net zero. We’re the only energy supplier that empowers customers by allowing them to vote on how we source their renewable electricity. We're proud to say that we were one of the very first companies to sign up to the Energy Switch Guarantee, we offer the Warm Home Discount and we’re part of the Vulnerability Commitment. We're doing our best to help lead change in the energy industry for the better. We’re working on new solutions like solar and EV and looking to future innovations that will be essential for a greener future. We’re a diverse, ambitious and supportive workforce that gets things done. If this sounds right up your street, then take a look at our current openings at https://apply.workable.com/so-energy/

Benefits

  • Health Insurance

  • Dental Insurance

  • Mental Health Care