SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.

Consulting

SupportNinja

Growth can be a great problem to have—as long as you have the right team.

You must be an undergrad with customer service experience in BPO, skilled in voice, email, and chat. Have a strong PC setup and meet specific equipment and internet speed criteria.

You will respond to customer inquiries, resolve issues, document interactions, follow up for satisfaction, meet targets, collaborate with teams, and maintain a professional attitude.

Customer Relations

Sales & Business Development

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life as a Customer Service Representative look like? * Responds promptly and professionally to customer inquiries via phone, email, or chat * Provides accurate information about products and services to customers * Resolves customer issues in a timely and efficient manner * Follows up with customers to ensure that their issues have been resolved to their satisfaction * Properly and accurately document customer interactions in the organization's CRM * Adhere to company policies and procedures * Meet or exceed performance targets for related KPIs * Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules * Collaborate with other departments as needed * Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times * Perform other duties as assigned What are the required qualifications of a Customer Service Representative? * Undergraduates are welcome to apply * Previous customer service experience or equivalent in a BPO or call center industry * Experience in a blended account (Voice, email & chat) * Strong communication skills, both verbal and written * Proficient in using computers and various software applications * Must be able to meet the equipment requirements for work at home setup Required personal computer/laptop specifications and internet speed * Processor: Intel i5 or equivalent Ryzen 5 * RAM: 8 GB * HDD: 250GB * Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License * Windows OS build model 21h2 and up * Sound card and video card (built-in is okay) * Minimum 19" of Monitor, preferably 22' * USB Headset * Internet Speed at least 25MBPS or higher * ***Mac Os, Macbooks do not qualify Ninja Perks And Benefits * Full time employees * Competitive compensation * Adherence to government-mandated benefits * Retirement Savings Program with Company Matching * Life Insurance * HMO on day 1 * Paid time off, birthday leave * Bonus and incentive plans * Opportunities for skills training and personal and professional development * Employee Referral Program * Beautiful office space (for onsite employees) * Free lunch provided daily (for onsite employees) Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Disclaimer The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. PI255770399

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.What does a day in the life as a Customer Service Representative look like? * Responds promptly and professionally to customer inquiries via phone, email, or chat * Provides accurate information about products and services to customers * Resolves customer issues in a timely and efficient manner * Follows up with customers to ensure that their issues have been resolved to their satisfaction * Properly and accurately document customer interactions in the organization's CRM * Adhere to company policies and procedures * Meet or exceed performance targets for related KPIs * Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules * Collaborate with other departments as needed * Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times * Perform other duties as assigned      What are the required qualifications of a Customer Service Representative? * Undergraduates are welcome to apply * Previous customer service experience or equivalent in a BPO or call center industry * Experience in a blended account (Voice, email & chat) * Strong communication skills, both verbal and written * Proficient in using computers and various software applications * Must be able to meet the equipment requirements for work at home setup      Required personal computer/laptop specifications and internet speed * Processor: Intel i5 or equivalent Ryzen 5 * RAM: 8 GB * HDD: 250GB * Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License * Windows OS build model 21h2 and up * Sound card and video card (built-in is okay) * Minimum 19" of Monitor, preferably 22' * USB Headset * Internet Speed at least 25MBPS or higher * ***Mac Os, Macbooks do not qualify      Ninja Perks And Benefits * Full time employees * Competitive compensation * Adherence to government-mandated benefits * Retirement Savings Program with Company Matching * Life Insurance * HMO on day 1 * Paid time off, birthday leave * Bonus and incentive plans * Opportunities for skills training and personal and professional development * Employee Referral Program * Beautiful office space (for onsite employees) * Free lunch provided daily (for onsite employees)      Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?DisclaimerThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.PI255770399

Customer Service Representative - SupportNinja

United States

Customer Service Representative

You must have a high school diploma, be 18+, have customer service experience, strong communication skills, HIPAA knowledge, be PC compliant, and be flexible to work M-F, 9 AM-8 PM EST.

You will handle enrollment, benefits, and claims calls, resolve customer issues, provide prompt support, follow up on inquiries, collaborate with teams, and improve knowledge through training.

Healthcare

Start Date: TBD Salary: $15/hr Type of Contract: Full-Time Employment Work Set Up: Permanent Remote Equipment Provision: Bring-Your-Own-Device (BYOD) Schedule: Shift within 9:00 AM to 8:00 PM EST (Monday to Friday, weekends off and major holidays off) SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. Responsibilities: * Responsible for handling enrollment, benefits, and claims calls. * Must be able to understand and empathize with customer needs. * Must be able to resolve customer issues in a timely and efficient manner. * Must have strong customer service skills. * Must be inquisitive and have strong problem solving skills. * Responds promptly and professionally to customer inquiries via phone, email, or chat * Follows up with customers to ensure that their issues have been resolved to their satisfaction * Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules * Collaborates with other departments as needed to resolve customer issues * Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times * Adheres to company policies and procedures * Meets or exceeds performance targets for related KPI’s * Performs other duties as assigned Qualifications: * Must have high school diploma or equivalent * Must be 18 years or older * Previous experience in a customer service role * Strong communication skills, both verbal and written * Proficient in using computers and various software applications * HIPAA knowledge * Must be flexible to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off ) * Must be able to meet the minimum PC specification requirements (BYOD - Bring your own device) Having these qualifications are helpful, but not required * Medical or medical insurance background preferred * Call center experience handling healthcare accounts is a plus Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Start Date: TBDSalary: $15/hrType of Contract: Full-Time EmploymentWork Set Up: Permanent RemoteEquipment Provision: Bring-Your-Own-Device (BYOD)Schedule: Shift within 9:00 AM to 8:00 PM EST (Monday to Friday, weekends off and major holidays off)SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.Responsibilities: * Responsible for handling enrollment, benefits, and claims calls. * Must be able to understand and empathize with customer needs. * Must be able to resolve customer issues in a timely and efficient manner. * Must have strong customer service skills. * Must be inquisitive and have strong problem solving skills. * Responds promptly and professionally to customer inquiries via phone, email, or chat * Follows up with customers to ensure that their issues have been resolved to their satisfaction * Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules * Collaborates with other departments as needed to resolve customer issues * Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times * Adheres to company policies and procedures * Meets or exceeds performance targets for related KPI’s * Performs other duties as assignedQualifications: * Must have high school diploma or equivalent * Must be 18 years or older * Previous experience in a customer service role * Strong communication skills, both verbal and written * Proficient in using computers and various software applications * HIPAA knowledge * Must be flexible to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off ) * Must be able to meet the minimum PC specification requirements (BYOD - Bring your own device)Having these qualifications are helpful, but not required * Medical or medical insurance background preferred * Call center experience handling healthcare accounts is a plusDisclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

SupportNinja

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