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Healthcare Customer Service Representative

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SupportNinja

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Germany, +11
    Remote

AI generated summary

  • You must have a high school diploma, be 18+, have customer service experience, strong communication skills, HIPAA knowledge, be PC compliant, and be flexible to work M-F, 9 AM-8 PM EST.
  • You will handle enrollment, benefits, and claims calls, resolve customer issues, provide prompt support, follow up on inquiries, collaborate with teams, and improve knowledge through training.

Requirements

  • Must have high school diploma or equivalent
  • Must be 18 years or older
  • Previous experience in a customer service role
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications
  • HIPAA knowledge
  • Must be flexible to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off)
  • Must be able to meet the minimum PC specification requirements (BYOD - Bring your own device)

Responsibilities

  • Responsible for handling enrollment, benefits, and claims calls.
  • Must be able to understand and empathize with customer needs.
  • Must be able to resolve customer issues in a timely and efficient manner.
  • Must have strong customer service skills.
  • Must be inquisitive and have strong problem solving skills.
  • Responds promptly and professionally to customer inquiries via phone, email, or chat.
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction.
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules.
  • Collaborates with other departments as needed to resolve customer issues.
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times.
  • Adheres to company policies and procedures.
  • Meets or exceeds performance targets for related KPI’s.
  • Performs other duties as assigned.

FAQs

Do we support remote work?

Yes, this position is a permanent remote role.

What are the working hours for this position?

The schedule is a shift within 9:00 AM to 8:00 PM EST, Monday through Friday, with weekends and major holidays off.

What is the salary for this position?

The salary for the Healthcare Customer Service Representative position is $15 per hour.

Is there any equipment provided for this role?

This role requires a Bring-Your-Own-Device (BYOD) setup, meaning you will need to provide your own device.

What qualifications are required for this position?

Candidates must have a high school diploma or equivalent, be 18 years or older, and have previous customer service experience.

Is healthcare experience preferred for this role?

Yes, a medical or medical insurance background is preferred, and call center experience handling healthcare accounts is a plus.

Are there opportunities for training and development in this role?

Yes, employees are encouraged to continuously improve their knowledge of products, services, and processes by participating in training programs and continuous learning modules.

What core values does SupportNinja uphold?

SupportNinja's core values are Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Do I need to have knowledge of HIPAA for this position?

Yes, knowledge of HIPAA is required for this role.

Is there room for advancement in this position?

While the job description does not specify, SupportNinja emphasizes continuous learning and improvement, which may open doors for advancement in the company.

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SupportNinja

Growth can be a great problem to have—as long as you have the right team.

Consulting
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.