Comprehensive health plans and critical illness cover

Epic employee discounts

Pioneering family-friendly policies

Five days paid volunteering leave

Income protection

Birthday day-off

Large

Brave: We believe in leaning into challenge

Real: We believe in transparency

Together: We believe in high performing team play

We’re Virgin Media O2 and we’re here to upgrade the UK. Virgin Media O2 combines the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely-available broadband speeds. We’re a customer-first organisation that brings a range of connectivity services together in one place with a clear mission: to upgrade the UK. We are the corporate brand of the 50:50 joint venture between Liberty Global and Telefónica SA, and are one of the UK’s largest businesses.

Telecommunications

Vodafone Three deal to create UK's largest mobile firm

Virgin Media O2

Communications

Virgin Media O2 has arrived and we’re here to upgrade the nation.

You must have strong listening and communication skills, empathy, self-motivation for sales, and a keen interest in technology with a desire to learn continuously.

You will become an O2 expert, meet store targets, create tailored recommendations, take ownership of performance, and embrace personal development opportunities.

Customer Relations

Sales & Business Development

Oxford

<div>Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store&rsquo;s wider goals. At O2, we take pride in offering a unique customer experience. We will train and empower you to deliver this by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives.
You are a key player in creating memorable moments for our customers and helping our store thrive. Here&rsquo;s what you need to know:<h2 class="jobSectionHeader">
What you&rsquo;ll do</h2><ul><li>
Become an expert in all things O2, promoting our products, services, and brand.</li><li>
Consistently meet store targets by creating tailored recommendations and sharing our &lsquo;Why O2?&rsquo; message.</li><li>
Take ownership of your own performance and contribute to the overall success of O2.</li><li>
Embrace opportunities for personal development with support from store leadership and O2 resources.</li></ul><h2 class="jobSectionHeader">
Training</h2>
Experience an exceptional induction program that delves deep into all aspects of Virgin Media O2. We'll ensure you&rsquo;re well-prepared for success and able to serve our customers. You will be required to attend a 4-day (30 hours) induction within the first two weeks of your start date. We&rsquo;ll talk to you more about this at your telephone interview.
Who we are
Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands.
We&rsquo;re an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, so you can be your authentic self throughout your application journey with us. 
The must haves<ul><li>
Good active listening skills to understand our customer needs and preferences;</li><li>
Empathy to relate to our customers and provide a personalised service;</li><li>
Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively;</li><li>
Self-motivated to hit agreed sales targets.</li></ul>
The other stuff we are looking for<ul><li>
Has an interest in technology, with a willingness to continuously expand your knowledge.</li></ul>
What's in it for you<ul><li>
Competitive hourly rate of &pound;11.81, with the potential to earn more through our accreditation programme.</li><li>
23 days&rsquo; annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.</li><li>
An excellent pension scheme, matching up to 10%</li><li>
Employee BUPA medical cover, health care plan and life assurance</li><li>
A host of Family Friendly policies e.g., neonatal leave, 14-week paternity leave and carers leave.</li><li>
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools &ndash; all focused on helping you to prioritise what really matters</li></ul> 
Next steps
Begin your journey with us through a seamless recruitment process:<ul><li>
Once you've submitted an application, the next steps of the process if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.</li><li>
If the initial conversation goes well, we will book you in with the hiring manager for a comprehensive interview at the store.</li><li>
Impress during the interview, and upon success, you&rsquo;ll receive your offer to kick start your training and join our experienced and inclusive team!</li></ul><h2 class="jobSectionHeader">
Security Vetting Checks</h2>
Please be aware that all candidates selected for this position will be required to complete security vetting checks prior to the commencement of employment. These checks are essential to ensure our safety and integrity of our operations and will include background checks and other and relevant security assessments.
Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly tailor accommodations to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.</div>

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store’s wider goals. At O2, we take pride in offering a unique customer experience. We will train and empower you to deliver this by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives.
You are a key player in creating memorable moments for our customers and helping our store thrive. Here’s what you need to know:
What you’ll do
Become an expert in all things O2, promoting our products, services, and brand.
Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
Take ownership of your own performance and contribute to the overall success of O2.
Embrace opportunities for personal development with support from store leadership and O2 resources.
Training
Experience an exceptional induction program that delves deep into all aspects of Virgin Media O2. We'll ensure you’re well-prepared for success and able to serve our customers. You will be required to attend a 4-day (30 hours) induction within the first two weeks of your start date. We’ll talk to you more about this at your telephone interview.
Who we are
Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands.
We’re an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, so you can be your authentic self throughout your application journey with us.
The must haves
Good active listening skills to understand our customer needs and preferences;
Empathy to relate to our customers and provide a personalised service;
Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively;
Self-motivated to hit agreed sales targets.
The other stuff we are looking for
Has an interest in technology, with a willingness to continuously expand your knowledge.
What's in it for you
Competitive hourly rate of £11.81, with the potential to earn more through our accreditation programme.
23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
An excellent pension scheme, matching up to 10%
Employee BUPA medical cover, health care plan and life assurance
A host of Family Friendly policies e.g., neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters
Next steps
Begin your journey with us through a seamless recruitment process:
Once you've submitted an application, the next steps of the process if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.
If the initial conversation goes well, we will book you in with the hiring manager for a comprehensive interview at the store.
Impress during the interview, and upon success, you’ll receive your offer to kick start your training and join our experienced and inclusive team!
Security Vetting Checks
Please be aware that all candidates selected for this position will be required to complete security vetting checks prior to the commencement of employment. These checks are essential to ensure our safety and integrity of our operations and will include background checks and other and relevant security assessments.
Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly tailor accommodations to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.