FAQs
What are the working hours for the Retail Advisor position?
The position is for 20 hours per week, and flexibility is essential as you may be required to work additional hours as needed.
Is there a training program for new employees?
Yes, there is an exceptional induction program that requires attendance for 4 days (30 hours) within the first two weeks of your start date to prepare you for success.
What skills are essential for this role?
The must-haves include good active listening skills, empathy, excellent communication skills, and self-motivation to hit sales targets.
Is prior experience in retail required for this position?
While prior experience in retail is beneficial, the key focus is on the essential skills and a willingness to learn and engage with customers.
What benefits are offered to employees in this role?
Benefits include a competitive hourly rate of £11.81, 23 days of annual leave plus a birthday day off, an excellent pension scheme, employee medical cover, and a range of family-friendly policies.
What is the recruitment process for this position?
The recruitment process involves submitting an application, followed by a call with a recruiter, a competency-based telephone interview, and a comprehensive interview with the hiring manager if successful.
Will I need to undergo background checks?
Yes, all candidates selected for this position will be required to complete security vetting checks, which include background checks and other relevant security assessments.
What kind of support is available throughout the recruitment process?
If you have specific support needs, you can inform a team member, and accommodations will be made to ensure a smooth and inclusive experience during the recruitment process.
Is there potential for career development in this role?
Yes, there are opportunities for personal development with support from store leadership and O2 resources to help you grow within the company.
What is the company culture like at Virgin Media O2?
Virgin Media O2 promotes a culture of equity and inclusion, encouraging employees to bring their authentic selves to the workplace and actively working to remove bias and barriers for all.