Large

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.

Retail & Consumer Goods

Wayfair

Retail

You need experience in operational support, strong English communication skills, project management ability, problem-solving expertise, tech proficiency, and attention to detail in a fast-paced environment.

You will manage a team to resolve supplier issues, drive projects, enhance processes, build relationships, analyze insights, and collaborate globally to improve supplier experiences.

Logistics

Business, Operations & Strategy

Galway

<div>Office Based: Galway 
Hours of Work: 38.75hrs per week, Monday to Friday

Benefits: Vhi Health &amp; Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.

Manage Team / Resolve Issues / Improve Processes

Step into fast-paced global business, where you'll empower suppliers, manage a dynamic team, and drive innovative solutions!

As a Senior Supplier Operations Specialist, you will lead a small team of associates to support Wayfair's suppliers, resolve partner requests, and drive strategic initiatives. This role combines relationship management, problem-solving, and project execution to enhance the supplier experience. You'll collaborate with internal teams, coach your team to deliver results, and identify opportunities to improve processes and performance.

This is a fantastic opportunity for people managers wishing to take the next step in their career, or those aspiring to progress into management whilst embracing new challenges!

What You&rsquo;ll Do:
<ul>
<li>Manage a small team of associates who are responsible for resolving partner requests and progressing our strategic agenda via project work.</li>
<li>Execute initiatives to drive progress against well-defined objectives and KPI.</li>
<li>Handle complex supplier issues where no standard operating procedures exist, as well as address constructive feedback (such as emails to the C-Suite or commentary challenging our model) shared by partners dissatisfied with aspects of their experience with Wayfair.</li>
<li>Build strong relationships with suppliers and internal stakeholders.</li>
<li>Analyse supplier engagement insights and team feedback to identify and implement process and product improvements.</li>
<li>Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience.</li>
<li>Collaborate effectively with our global team to ensure seamless cross-functional cooperation.</li>
<li>Analyse data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience</li>
</ul>
Skills &amp; Experience
<ul>
<li>Proven experience successfully operating within an operational support function (managing suppliers, customer journey, handling escalations or process improvement); ideally within e-commerce, logistics or supply chain.</li>
<li>English language fluency, both verbal and written communication skills; Polish, German or Mandarin is a plus!</li>
<li>Effective communication skills, someone who builds collaborative partnerships and influences senior stakeholders on strategic decisions based on data-driven recommendations.</li>
<li>Capability in managing multiple projects simultaneously; overseeing timelines, coordinating resources, and ensuring successful project delivery.</li>
<li>Effective and innovative problem-solving skills, with the expertise to investigate &amp; identify the root cause of issues and implement effective solutions.</li>
<li>Proficiency with technology, both in navigating multiple systems simultaneously and learning new software required for the role.</li>
<li>Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.</li>
</ul>
Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.<div> 
About Wayfair Inc.

Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</div></div>

Office Based: Galway
Hours of Work: 38.75hrs per week, Monday to Friday

Benefits: Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.

Manage Team / Resolve Issues / Improve Processes

Step into fast-paced global business, where you'll empower suppliers, manage a dynamic team, and drive innovative solutions!

As a Senior Supplier Operations Specialist, you will lead a small team of associates to support Wayfair's suppliers, resolve partner requests, and drive strategic initiatives. This role combines relationship management, problem-solving, and project execution to enhance the supplier experience. You'll collaborate with internal teams, coach your team to deliver results, and identify opportunities to improve processes and performance.

This is a fantastic opportunity for people managers wishing to take the next step in their career, or those aspiring to progress into management whilst embracing new challenges!

What You’ll Do:

Manage a small team of associates who are responsible for resolving partner requests and progressing our strategic agenda via project work.
Execute initiatives to drive progress against well-defined objectives and KPI.
Handle complex supplier issues where no standard operating procedures exist, as well as address constructive feedback (such as emails to the C-Suite or commentary challenging our model) shared by partners dissatisfied with aspects of their experience with Wayfair.
Build strong relationships with suppliers and internal stakeholders.
Analyse supplier engagement insights and team feedback to identify and implement process and product improvements.
Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience.
Collaborate effectively with our global team to ensure seamless cross-functional cooperation.
Analyse data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience

Skills & Experience

Proven experience successfully operating within an operational support function (managing suppliers, customer journey, handling escalations or process improvement); ideally within e-commerce, logistics or supply chain.
English language fluency, both verbal and written communication skills; Polish, German or Mandarin is a plus!
Effective communication skills, someone who builds collaborative partnerships and influences senior stakeholders on strategic decisions based on data-driven recommendations.
Capability in managing multiple projects simultaneously; overseeing timelines, coordinating resources, and ensuring successful project delivery.
Effective and innovative problem-solving skills, with the expertise to investigate & identify the root cause of issues and implement effective solutions.
Proficiency with technology, both in navigating multiple systems simultaneously and learning new software required for the role.
Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.

Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.
About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Senior Supplier Operations Specialist - Wayfair

Senior Supplier Operations Specialist

You must have operational support experience in e-commerce or logistics, strong communication skills, problem-solving abilities, project management capability, and tech proficiency.

You will manage a team addressing partner requests, resolve complex supplier issues, build relationships, analyze insights for process improvements, and collaborate globally to enhance supplier experience.

Customer Relations

<div>Office Based: Galway 
Hours of Work: 38.75hrs per week, Monday to Friday

Benefits: Vhi Health &amp; Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.

Manage Team / Resolve Issues / Improve Processes

Step into fast-paced global business, where you'll empower suppliers, manage a dynamic team, and drive innovative solutions!

As a Supplier Experience &amp; Escalations Manager , you will lead a small team of associates to support Wayfair's suppliers, resolve partner requests, and drive strategic initiatives. This role combines relationship management, problem-solving, and project execution to enhance the supplier experience. You'll collaborate with internal teams, coach your team to deliver results, and identify opportunities to improve processes and performance.

This is a fantastic opportunity for people managers wishing to take the next step in their career, or those aspiring to progress into management whilst embracing new challenges!

What You&rsquo;ll Do:
<ul>
<li>Manage a small team of associates who are responsible for resolving partner requests and progressing our strategic agenda via project work.</li>
<li>Execute initiatives to drive progress against well-defined objectives and KPI.</li>
<li>Handle complex supplier issues where no standard operating procedures exist, as well as address constructive feedback (such as emails to the C-Suite or commentary challenging our model) shared by partners dissatisfied with aspects of their experience with Wayfair.</li>
<li>Build strong relationships with suppliers and internal stakeholders.</li>
<li>Analyse supplier engagement insights and team feedback to identify and implement process and product improvements.</li>
<li>Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience.</li>
<li>Collaborate effectively with our global team to ensure seamless cross-functional cooperation.</li>
<li>Analyse data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience</li>
</ul>
Skills &amp; Experience
<ul>
<li>Proven experience successfully operating within an operational support function (managing suppliers, customer journey, handling escalations or process improvement); ideally within e-commerce, logistics or supply chain.</li>
<li>English language fluency, both verbal and written communication skills; Polish, German or Mandarin is a plus!</li>
<li>Effective communication skills, someone who builds collaborative partnerships and influences senior stakeholders on strategic decisions based on data-driven recommendations.</li>
<li>Capability in managing multiple projects simultaneously; overseeing timelines, coordinating resources, and ensuring successful project delivery.</li>
<li>Effective and innovative problem-solving skills, with the expertise to investigate &amp; identify the root cause of issues and implement effective solutions.</li>
<li>Proficiency with technology, both in navigating multiple systems simultaneously and learning new software required for the role.</li>
<li>Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.</li>
</ul>
Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.<div> 
About Wayfair Inc.

Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</div></div>

Office Based: Galway
Hours of Work: 38.75hrs per week, Monday to Friday

Benefits: Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.

Manage Team / Resolve Issues / Improve Processes

Step into fast-paced global business, where you'll empower suppliers, manage a dynamic team, and drive innovative solutions!

As a Supplier Experience & Escalations Manager , you will lead a small team of associates to support Wayfair's suppliers, resolve partner requests, and drive strategic initiatives. This role combines relationship management, problem-solving, and project execution to enhance the supplier experience. You'll collaborate with internal teams, coach your team to deliver results, and identify opportunities to improve processes and performance.

This is a fantastic opportunity for people managers wishing to take the next step in their career, or those aspiring to progress into management whilst embracing new challenges!

What You’ll Do:

Manage a small team of associates who are responsible for resolving partner requests and progressing our strategic agenda via project work.
Execute initiatives to drive progress against well-defined objectives and KPI.
Handle complex supplier issues where no standard operating procedures exist, as well as address constructive feedback (such as emails to the C-Suite or commentary challenging our model) shared by partners dissatisfied with aspects of their experience with Wayfair.
Build strong relationships with suppliers and internal stakeholders.
Analyse supplier engagement insights and team feedback to identify and implement process and product improvements.
Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience.
Collaborate effectively with our global team to ensure seamless cross-functional cooperation.
Analyse data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience

Skills & Experience

Proven experience successfully operating within an operational support function (managing suppliers, customer journey, handling escalations or process improvement); ideally within e-commerce, logistics or supply chain.
English language fluency, both verbal and written communication skills; Polish, German or Mandarin is a plus!
Effective communication skills, someone who builds collaborative partnerships and influences senior stakeholders on strategic decisions based on data-driven recommendations.
Capability in managing multiple projects simultaneously; overseeing timelines, coordinating resources, and ensuring successful project delivery.
Effective and innovative problem-solving skills, with the expertise to investigate & identify the root cause of issues and implement effective solutions.
Proficiency with technology, both in navigating multiple systems simultaneously and learning new software required for the role.
Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.

Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.
About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Supplier Experience & Escalations Manager - Wayfair

Supplier Experience & Escalations Manager

You need experience in high-volume customer support, adaptability, strong problem-solving and communication skills, team collaboration, multitasking, and proficiency in Google/Microsoft Suite.

You will provide operational support, handle inquiries, identify process inefficiencies, participate in training, collaborate with stakeholders, monitor performance, and take on additional tasks as needed.

<div>Office Based: Galway

Hours of Work: 38.75hrs per week, Monday to Friday

Adopt / Support / Solve Problems

Be the driving force behind seamless operations - join our Planning &amp; Flex team to optimise workflows, reduce backlogs, and elevate the supplier and customer experience!

As a Flex Associate, you will provide critical operational support during peak times, special projects, and high-volume events (HVEs) while maintaining exceptional customer and supplier service. By acting as a bridge across Global Partner Support (GPS), you will optimise workflows, reduce backlogs, and contribute to Wayfair's mission of delivering exceptional customer experiences. Your work will be instrumental in supporting GPS and stakeholders to operate at their best, driving efficiency, and proactively guiding partners to exceed customer expectations.

What You'll Do
<ul>
<li>Provide operational support across departments and workflows including pre-order, order-to-delivery, and post-delivery processes. You will be trained on multiple processes and will flex between them based on business needs, time-zone coverage, and language requirements</li>
<li>Act as the first point of contact for suppliers and customers, ensuring inquiries are handled promptly and professionally</li>
<li>Proactively identify inefficiencies in internal processes and improvements to enhance operational efficiency, effectiveness, and supplier experience</li>
<li>Maintain a high level of readiness by participating in regular refresher training, workshops, and shadowing sessions. You will also review workflow updates, share learnings with the global flex team, and ensure compliance with evolving SOPs and policies</li>
<li>Work closely with various stakeholders, including internal teams, suppliers, and customers, to ensure smooth operations</li>
<li>Monitor your own performance through regular QC (Quality Control) and SSAT (Supplier Satisfaction) reviews. Address gaps in execution by reviewing SOPs, requesting additional training, and working with your line manager</li>
<li>Be prepared to take on additional tasks as needed, such as supporting high-volume events, backlog resolution, and language-specific support</li>
</ul>
Skills &amp; Experience
<ul>
<li>Demonstrated experience successfully operating within a high-volume customer support function; particularly in roles involving external partners (e.g., suppliers, vendors, carriers), is highly desirable.</li>
<li>Agility to adapt to changing priorities, processes, and technologies, maintaining efficiency and effectiveness in an evolving business landscape.</li>
<li>English language fluency both verbal and written; Mandarin, German, or Polish are a plus.</li>
<li>Strong problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution.</li>
<li>Excellent communication skills, with the ability to effectively interact with suppliers, customers, and colleagues across different geographies.</li>
<li>Proven ability to collaborate effectively with cross-functional teams to solve issues, improve processes, and drive operational efficiency.</li>
<li>Ability to manage multiple tasks simultaneously, with the agility to effectively prioritise and meet tight deadlines consistently.</li>
<li>Aptitude in Google or Microsoft Suite; Display the agility to learn and adapt to new technologies and systems.</li>
</ul>
Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.<div>
About Wayfair Inc.

Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</div></div>

Office Based: Galway

Hours of Work: 38.75hrs per week, Monday to Friday

Adopt / Support / Solve Problems

Be the driving force behind seamless operations - join our Planning & Flex team to optimise workflows, reduce backlogs, and elevate the supplier and customer experience!

As a Flex Associate, you will provide critical operational support during peak times, special projects, and high-volume events (HVEs) while maintaining exceptional customer and supplier service. By acting as a bridge across Global Partner Support (GPS), you will optimise workflows, reduce backlogs, and contribute to Wayfair's mission of delivering exceptional customer experiences. Your work will be instrumental in supporting GPS and stakeholders to operate at their best, driving efficiency, and proactively guiding partners to exceed customer expectations.

What You'll Do

Provide operational support across departments and workflows including pre-order, order-to-delivery, and post-delivery processes. You will be trained on multiple processes and will flex between them based on business needs, time-zone coverage, and language requirements
Act as the first point of contact for suppliers and customers, ensuring inquiries are handled promptly and professionally
Proactively identify inefficiencies in internal processes and improvements to enhance operational efficiency, effectiveness, and supplier experience
Maintain a high level of readiness by participating in regular refresher training, workshops, and shadowing sessions. You will also review workflow updates, share learnings with the global flex team, and ensure compliance with evolving SOPs and policies
Work closely with various stakeholders, including internal teams, suppliers, and customers, to ensure smooth operations
Monitor your own performance through regular QC (Quality Control) and SSAT (Supplier Satisfaction) reviews. Address gaps in execution by reviewing SOPs, requesting additional training, and working with your line manager
Be prepared to take on additional tasks as needed, such as supporting high-volume events, backlog resolution, and language-specific support

Skills & Experience

Demonstrated experience successfully operating within a high-volume customer support function; particularly in roles involving external partners (e.g., suppliers, vendors, carriers), is highly desirable.
Agility to adapt to changing priorities, processes, and technologies, maintaining efficiency and effectiveness in an evolving business landscape.
English language fluency both verbal and written; Mandarin, German, or Polish are a plus.
Strong problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution.
Excellent communication skills, with the ability to effectively interact with suppliers, customers, and colleagues across different geographies.
Proven ability to collaborate effectively with cross-functional teams to solve issues, improve processes, and drive operational efficiency.
Ability to manage multiple tasks simultaneously, with the agility to effectively prioritise and meet tight deadlines consistently.
Aptitude in Google or Microsoft Suite; Display the agility to learn and adapt to new technologies and systems.

Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.
About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Operations Support Associate - Wayfair

Operations Support Associate

You need 1+ years in HR, strong communication skills, tech-savvy with HRIS and data platforms, problem-solving abilities, adaptability, and a flexible schedule to meet business needs.

You will analyze data, drive projects, support employee relations, manage onboarding, assist with performance management, communicate benefits, and partner with HR teams to resolve issues.

People, HR & Administration

Lancaster

<div>**This is an on-site position (Monday-Friday) located in our fulfillment center in Lancaster, TX**

Our mission as a Global Talent Management organization is to support our people as individuals, members of teams, and as part of Wayfair. We seek to enhance productivity and retention by promoting employee welfare and inclusion, fostering collaboration and innovation, and driving employee professional growth - reflecting our commitment to our key business drivers, our customers, and our shareholders.

Our best-in-class Talent team is looking for an early career Human Resources professional to help achieve this mission within our Global Supply Chain organization.

Your role will be an influential and integral member of the Talent team, tasked with sharing HR knowledge and guiding stakeholders through policy and procedure to reach employment recommendations. You are considered a key point of reference to support the employee life-cycle at Wayfair, facilitating employee concerns, inquiries, and needs with their managers. Across various levels of operational leadership, you will engage to train leadership roles on the application of Wayfair&rsquo;s policies and achieve consistency in our practices for culture, safety and performance.

The role requires understanding and driving federal and state/provincial employment laws, to remain compliant under employee labor laws. The ability to analyze employee trends and data will aid in the development of new initiatives and support strategic workstreams within Talent.

What You'll Do
<ul>
<li>Review and analyze data to identify trends, provide insights and make recommendations to stakeholders and cross-functional partners to improve business results.</li>
<li>Work cross-functionally to drive department specific projects and initiatives.</li>
<li>Maintain agility and prioritize workflow to adapt to other projects and responsibilities as assigned to meet the business needs.</li>
<li>Support employee relations and investigations; participate in employee engagement activities.</li>
<li>Partner with the Center of Excellence to drive employee resolution for complex Leaves of Absence issues, Benefits Site engagement, ad hoc Compensation changes required, and support of Employee Resource Groups.</li>
<li>Conduct training relating to our people's principles and cultural norms/expectations.</li>
<li>Support organizational design and structural changes to ensure consistency.</li>
<li>Monitor and maintain accuracy of Employee Records using various HRIS systems.</li>
<li>Evaluate new-hire onboarding and iterate to drive the best experience to fast ramp, assist with programming.</li>
<li>Assist with performance management activities and compensation modifications - help leaders to understand team performance.</li>
<li>Communicate the strategy behind and rollout of benefits programs, including annual open enrollment, and participate in benefits education campaigns.</li>
<li>Partner closely with Workforce Management (WFM) and payroll to resolve issues of attendance, employee scheduling, leaves of absence, etc.</li>
<li>Engage in Talent programming that impacts the business. (ie. Safety Awareness Month, Learning &amp; Development Adherence, etc.)</li>
</ul>
What You'll Need
<ul>
<li>1+ years in a dedicated Human Resources (HR) Generalist role or similar experience</li>
<li>Outstanding interpersonal, verbal, and written communication skills</li>
<li>Technical experience utilizing system applications like Workday (HRIS systems), ServiceNow (ticketing systems), Google Suite, and Visier (analytical data platforms)</li>
<li>Ability to build productive relationships and effectively influence all levels of the organization</li>
<li>Ability to use independent judgment, problem-solve and be creative to drive resolution to unique HR related issues</li>
<li>Ability to analyze, interpret, manipulate data as it relates to the HR function</li>
<li>Comfortable adapting to change in a fast-paced, dynamic and ambiguous environment</li>
<li>Flexible schedule to support dynamic needs of business</li>
</ul>
Preferred but not Required Skills &amp; Experience
<ul>
<li>1+ years of experience in state &amp; federal Labor Law and Employee Compliance (location specific)</li>
<li>Fluency in both Spanish and English</li>
<li>Bachelor&rsquo;s degree in Human Resources Management or related field</li>
</ul><div>
About Wayfair Inc.

Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</div></div>

**This is an on-site position (Monday-Friday) located in our fulfillment center in Lancaster, TX**

Our mission as a Global Talent Management organization is to support our people as individuals, members of teams, and as part of Wayfair. We seek to enhance productivity and retention by promoting employee welfare and inclusion, fostering collaboration and innovation, and driving employee professional growth - reflecting our commitment to our key business drivers, our customers, and our shareholders.

Our best-in-class Talent team is looking for an early career Human Resources professional to help achieve this mission within our Global Supply Chain organization.

Your role will be an influential and integral member of the Talent team, tasked with sharing HR knowledge and guiding stakeholders through policy and procedure to reach employment recommendations. You are considered a key point of reference to support the employee life-cycle at Wayfair, facilitating employee concerns, inquiries, and needs with their managers. Across various levels of operational leadership, you will engage to train leadership roles on the application of Wayfair’s policies and achieve consistency in our practices for culture, safety and performance.

The role requires understanding and driving federal and state/provincial employment laws, to remain compliant under employee labor laws. The ability to analyze employee trends and data will aid in the development of new initiatives and support strategic workstreams within Talent.

What You'll Do

Review and analyze data to identify trends, provide insights and make recommendations to stakeholders and cross-functional partners to improve business results.
Work cross-functionally to drive department specific projects and initiatives.
Maintain agility and prioritize workflow to adapt to other projects and responsibilities as assigned to meet the business needs.
Support employee relations and investigations; participate in employee engagement activities.
Partner with the Center of Excellence to drive employee resolution for complex Leaves of Absence issues, Benefits Site engagement, ad hoc Compensation changes required, and support of Employee Resource Groups.
Conduct training relating to our people's principles and cultural norms/expectations.
Support organizational design and structural changes to ensure consistency.
Monitor and maintain accuracy of Employee Records using various HRIS systems.
Evaluate new-hire onboarding and iterate to drive the best experience to fast ramp, assist with programming.
Assist with performance management activities and compensation modifications - help leaders to understand team performance.
Communicate the strategy behind and rollout of benefits programs, including annual open enrollment, and participate in benefits education campaigns.
Partner closely with Workforce Management (WFM) and payroll to resolve issues of attendance, employee scheduling, leaves of absence, etc.
Engage in Talent programming that impacts the business. (ie. Safety Awareness Month, Learning & Development Adherence, etc.)

What You'll Need

1+ years in a dedicated Human Resources (HR) Generalist role or similar experience
Outstanding interpersonal, verbal, and written communication skills
Technical experience utilizing system applications like Workday (HRIS systems), ServiceNow (ticketing systems), Google Suite, and Visier (analytical data platforms)
Ability to build productive relationships and effectively influence all levels of the organization
Ability to use independent judgment, problem-solve and be creative to drive resolution to unique HR related issues
Ability to analyze, interpret, manipulate data as it relates to the HR function
Comfortable adapting to change in a fast-paced, dynamic and ambiguous environment
Flexible schedule to support dynamic needs of business

Preferred but not Required Skills & Experience

1+ years of experience in state & federal Labor Law and Employee Compliance (location specific)
Fluency in both Spanish and English
Bachelor’s degree in Human Resources Management or related field

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Talent Associate - Wayfair

Talent Associate

You need 3-5 years in management and 3+ years in HR, a related degree, strong critical thinking, project management skills, and data analysis experience to excel in this role.

You will lead and mentor a team handling talent inquiries, monitor performance and trends, maintain stakeholder relationships, ensure compliance, and drive efficiency in shared services.

Independence

<div>Wayfair's Employee Resource Center (ERC) serves as a vital hub, dedicated to supporting employees, enhancing productivity, and fostering an environment of inclusion, collaboration, innovation, and professional growth. The ERC is currently seeking an experienced Employee Resource Manager to lead and develop assigned teams while ensuring the efficient delivery of services aligned with Service Level Agreements (SLAs).

In this role, you will oversee task distribution, prioritize initiatives, and collaborate with Talent leadership to continuously improve the quality, compliance, and efficiency of ERC processes. Success in this position requires a deep understanding of employee lifecycle processes&mdash;such as hiring, terminations, benefits, and leaves of absence&mdash;as well as expertise in federal, state, and local employment laws. This knowledge will empower you to effectively support your team and handle escalations with confidence.

The ideal candidate will demonstrate strong critical thinking, analytical skills, and the ability to influence and collaborate with senior leaders to drive organizational success.

What You'll Do
<ul>
<li>Support, develop and lead a team of ERC Associates and Senior Associates who are responsible for handling talent-related inquiries of moderate complexity.</li>
<li>Deliver on OKRs/ KPIs and ensure adherence to Service Level Agreements.</li>
<li>Monitor and analyze volume to identify and communicate trends and assist in capacity planning.</li>
<li>Coach, mentor, and assist in developing the team, including monitoring, reporting, and driving individual and team performance.</li>
<li>Establish and maintain relationships with Talent Partners and stakeholders to seek feedback and identify opportunities.</li>
<li>Ensure third party vendors perform according to Service Level Agreements (e.g. Equifax, MetLife).</li>
<li>Ensure compliance with Company policies and procedures as well as state, federal and local laws.</li>
<li>Drive the ERC shared service vision through continued focus on efficiency and standardization with an emphasis on repeatable, scalable processes.</li>
</ul>
What You'll Need
<ul>
<li>3-5 years in a Managerial role with 3+ years of Human Resources Management experience (HRBP, HR Shared Services).</li>
<li>Bachelor&rsquo;s degree in Human Resources Management, or related field, or equivalent experience.</li>
<li>Strong critical thinking skills with the ability to anticipate second order impacts and offer proactive solutions in advance even when beyond their immediate area of responsibility if necessary.</li>
<li>Able to deliver both direct results and results through their teams (e.g., developing their direct reports).</li>
<li>Able to partner with and/or deliver outcomes to stakeholders on trends, issues, process improvement as well as escalation resolution and cross collaboration on projects.</li>
<li>Strong project management skills (PMP a plus) and demonstrated success in executing complete end to end projects.</li>
<li>Experienced in manipulating, analyzing and reporting data while knowing when/how to tailor to specific audiences.</li></ul> 


Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<div>
About Wayfair Inc.

Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</div></div>

Wayfair's Employee Resource Center (ERC) serves as a vital hub, dedicated to supporting employees, enhancing productivity, and fostering an environment of inclusion, collaboration, innovation, and professional growth. The ERC is currently seeking an experienced Employee Resource Manager to lead and develop assigned teams while ensuring the efficient delivery of services aligned with Service Level Agreements (SLAs).

In this role, you will oversee task distribution, prioritize initiatives, and collaborate with Talent leadership to continuously improve the quality, compliance, and efficiency of ERC processes. Success in this position requires a deep understanding of employee lifecycle processes—such as hiring, terminations, benefits, and leaves of absence—as well as expertise in federal, state, and local employment laws. This knowledge will empower you to effectively support your team and handle escalations with confidence.

The ideal candidate will demonstrate strong critical thinking, analytical skills, and the ability to influence and collaborate with senior leaders to drive organizational success.

What You'll Do

Support, develop and lead a team of ERC Associates and Senior Associates who are responsible for handling talent-related inquiries of moderate complexity.
Deliver on OKRs/ KPIs and ensure adherence to Service Level Agreements.
Monitor and analyze volume to identify and communicate trends and assist in capacity planning.
Coach, mentor, and assist in developing the team, including monitoring, reporting, and driving individual and team performance.
Establish and maintain relationships with Talent Partners and stakeholders to seek feedback and identify opportunities.
Ensure third party vendors perform according to Service Level Agreements (e.g. Equifax, MetLife).
Ensure compliance with Company policies and procedures as well as state, federal and local laws.
Drive the ERC shared service vision through continued focus on efficiency and standardization with an emphasis on repeatable, scalable processes.

What You'll Need

3-5 years in a Managerial role with 3+ years of Human Resources Management experience (HRBP, HR Shared Services).
Bachelor’s degree in Human Resources Management, or related field, or equivalent experience.
Strong critical thinking skills with the ability to anticipate second order impacts and offer proactive solutions in advance even when beyond their immediate area of responsibility if necessary.
Able to deliver both direct results and results through their teams (e.g., developing their direct reports).
Able to partner with and/or deliver outcomes to stakeholders on trends, issues, process improvement as well as escalation resolution and cross collaboration on projects.
Strong project management skills (PMP a plus) and demonstrated success in executing complete end to end projects.
Experienced in manipulating, analyzing and reporting data while knowing when/how to tailor to specific audiences.


Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Wayfair

Mission