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Senior Supplier Operations Specialist

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Wayfair

22d ago

  • Job
    Full-time
    Senior Level
  • Logistics
    Business, Operations & Strategy
  • Galway

AI generated summary

  • You need experience in operational support, strong English communication skills, project management ability, problem-solving expertise, tech proficiency, and attention to detail in a fast-paced environment.
  • You will manage a team to resolve supplier issues, drive projects, enhance processes, build relationships, analyze insights, and collaborate globally to improve supplier experiences.

Requirements

  • Proven experience successfully operating within an operational support function (managing suppliers, customer journey, handling escalations or process improvement); ideally within e-commerce, logistics or supply chain.
  • English language fluency, both verbal and written communication skills; Polish, German or Mandarin is a plus!
  • Effective communication skills, someone who builds collaborative partnerships and influences senior stakeholders on strategic decisions based on data-driven recommendations.
  • Capability in managing multiple projects simultaneously; overseeing timelines, coordinating resources, and ensuring successful project delivery.
  • Effective and innovative problem-solving skills, with the expertise to investigate & identify the root cause of issues and implement effective solutions.
  • Proficiency with technology, both in navigating multiple systems simultaneously and learning new software required for the role.
  • Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.

Responsibilities

  • Manage a small team of associates who are responsible for resolving partner requests and progressing our strategic agenda via project work.
  • Execute initiatives to drive progress against well-defined objectives and KPI.
  • Handle complex supplier issues where no standard operating procedures exist, as well as address constructive feedback (such as emails to the C-Suite or commentary challenging our model) shared by partners dissatisfied with aspects of their experience with Wayfair.
  • Build strong relationships with suppliers and internal stakeholders.
  • Analyse supplier engagement insights and team feedback to identify and implement process and product improvements.
  • Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience.
  • Collaborate effectively with our global team to ensure seamless cross-functional cooperation.
  • Analyse data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience.

FAQs

What is the location of the Senior Supplier Operations Specialist position?

The position is office-based in Galway.

What are the working hours for this role?

The working hours are 38.75 hours per week, Monday to Friday.

What benefits are offered to employees in this role?

Benefits include Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, holiday including tenure entitlement + Bank Holidays, and more.

What are the main responsibilities of the Senior Supplier Operations Specialist?

Responsibilities include managing a small team, resolving partner requests, driving strategic initiatives, building relationships with suppliers and stakeholders, analyzing insights for process improvements, and collaborating with global teams.

What kind of experience is required for this role?

Proven experience in an operational support function, ideally within e-commerce, logistics, or supply chain is required.

Are there any language requirements for this position?

English language fluency is required, and proficiency in Polish, German, or Mandarin is a plus.

What skills are essential for success in this role?

Essential skills include effective communication, project management, problem-solving abilities, proficiency with technology, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Who should I contact if I am interested in the position?

If you are interested, you should apply and get in touch with Wayfair Recruiter Iwona.

Does Wayfair provide opportunities for career advancement?

Yes, this role is a fantastic opportunity for people managers looking to take the next step in their career or those aspiring to progress into management.

What is Wayfair's stance on diversity and inclusion?

Wayfair is proud to be an equal opportunity employer and values the collective voices of employees, customers, community, and suppliers, celebrating differences and ensuring no discrimination based on legally protected characteristics.

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Wayfair

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.

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