401K Plan

Paid Holidays

Maternity & Paternity Leave

Health Insurance

Vacation & Paid Time Off

Large

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Technology

William Hill

Automotive

You need experience in vision and strategy for design systems, advanced stakeholder leadership, strong storytelling skills, and expertise in governance and standards for consistency across platforms.

You will define a global design system vision, lead a design team, drive AI innovations, align stakeholders, establish guidelines, champion storytelling, and ensure design quality across platforms.

Design

Product

Leeds

<div><div><div>Join a team that&rsquo;s redefining the future of player experiences and be our next Head of Product Design, Design System.</div><br>
<div></div><div>Our Global Product Design team is a powerhouse of creativity and expertise, spanning London, Tel Aviv, and beyond. Made up of visionary product designers, motion designers, and UX researchers, we work together to craft safe, immersive, and groundbreaking experiences across world-class brands like William Hill, 888, and Mr. Green.</div><br>
<div></div><div>Driven by a bold strategy and a passion for innovation, we operate at the intersection of design to bring our brands to life creating world-class experiences, we are constantly evolving our craft with player feedback at the heart of everything we do.</div><br>
<div></div><div>We want you to lead and scale our multi-brand global design system, Helix for some of the world's largest sports and gaming brands, shaping a unified and cutting-edge design language. impact on efficiency, cost savings, and customer experience. This fast-moving, high-stakes environment demands agility and leadership, navigating the complexities of multi-vertical roadmaps and rapid innovation.</div><br>
<div></div><div>A master storyteller and design evangelist, you&rsquo;ll champion the power of system thinking&mdash;highlighting its impact on efficiency, cost savings, and customer experience. This fast-moving, high-stakes environment demands agility and leadership, navigating the complexities of multi-vertical roadmaps and rapid innovation.</div><br>
<div></div><div><b>What you will be doing:</b></div><br>
<div></div><ul><li>Define &amp; drive the vision for a global design system, ensuring brand consistency across platforms.
</li></ul><ul><li>Lead AI-driven innovations, leveraging data and customer insights to enhance design componentry.
</li></ul><ul><li>Manage &amp; mentor a high-performing design team, fostering collaboration and accountability.
</li></ul><ul><li>Align stakeholders across Engineering, Product, and Leadership to integrate design strategy seamlessly.
</li></ul><ul><li>Establish governance &amp; guidelines, optimizing workflows, versioning, and design libraries.
</li></ul><ul><li>Champion storytelling &amp; communication, influencing senior leadership and cross-functional teams.
</li></ul><ul><li>Ensure implementation quality, working closely with engineers to maintain design integrity.
</li></ul><ul><li>Driving alignment on design patterns across teams &amp; brands, ensuring a cohesive and scalable system</li></ul><br>
<div></div><div><b>Who we are looking for:</b></div><br>
<div></div><div>We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:</div><br>
<div></div><ul><li>Vision &amp; Strategy experience, you'll define and communicate a clear roadmap for a global design system, including AI-driven innovations.</li></ul>
<ul><li>Advanced Stakeholder Leadership skills you'll align engineering, product, and research teams, ensuring design solutions meet business and user needs.
</li></ul><ul><li>Storytelling and Communication experience you'll inspire buy-in through compelling narratives that connect design vision to execution.</li></ul>
<ul><li>Governance and Standards experience to set guidelines, version control and best practices to ensure consistency across platforms. You'll use cross-disciplinary collaboration to Lead creative, development, and leadership teams to drive impactful design decisions.</li></ul><div><br>
</div><div></div><div><b>What we offer:</b></div><br>
<div></div><div>Our roles offer more than just a job, you&rsquo;ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:</div><br>
<div></div><ul><li>Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.</li>
<li>Perks and discounts- Discounts at a range of high-street retailers</li>
<li>Financial compensation, pension, and bonus schemes.</li>
<li>Health &amp; wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.</li>
<li>Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!</li></ul><br>
<div></div><div><b>More about evoke:</b></div><br>
<div></div><div>We&rsquo;re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn&rsquo;t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That&rsquo;s the future. That&rsquo;s evoke.</div>
<div>At evoke, you&rsquo;ll benefit from flexibility and a culture built on trust. We&rsquo;ll give you the space to be yourself and the tools you need to protect our customers while they play. We&rsquo;ll invest in your future to help you develop your unique strengths and build a career that&rsquo;s right for you.</div><br>
<div></div><div><b>Apply:</b></div><br>
<div></div><div>At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.</div><br>
<div></div><div>Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.</div><br>
<div></div><div>Apply today to kickstart your application with the evoke Family!</div></div></div>

Join a team that’s redefining the future of player experiences and be our next Head of Product Design, Design System.
Our Global Product Design team is a powerhouse of creativity and expertise, spanning London, Tel Aviv, and beyond. Made up of visionary product designers, motion designers, and UX researchers, we work together to craft safe, immersive, and groundbreaking experiences across world-class brands like William Hill, 888, and Mr. Green.
Driven by a bold strategy and a passion for innovation, we operate at the intersection of design to bring our brands to life creating world-class experiences, we are constantly evolving our craft with player feedback at the heart of everything we do.
We want you to lead and scale our multi-brand global design system, Helix for some of the world's largest sports and gaming brands, shaping a unified and cutting-edge design language. impact on efficiency, cost savings, and customer experience. This fast-moving, high-stakes environment demands agility and leadership, navigating the complexities of multi-vertical roadmaps and rapid innovation.
A master storyteller and design evangelist, you’ll champion the power of system thinking—highlighting its impact on efficiency, cost savings, and customer experience. This fast-moving, high-stakes environment demands agility and leadership, navigating the complexities of multi-vertical roadmaps and rapid innovation.
What you will be doing:
Define & drive the vision for a global design system, ensuring brand consistency across platforms.
Lead AI-driven innovations, leveraging data and customer insights to enhance design componentry.
Manage & mentor a high-performing design team, fostering collaboration and accountability.
Align stakeholders across Engineering, Product, and Leadership to integrate design strategy seamlessly.
Establish governance & guidelines, optimizing workflows, versioning, and design libraries.
Champion storytelling & communication, influencing senior leadership and cross-functional teams.
Ensure implementation quality, working closely with engineers to maintain design integrity.
Driving alignment on design patterns across teams & brands, ensuring a cohesive and scalable system
Who we are looking for:
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:
Vision & Strategy experience, you'll define and communicate a clear roadmap for a global design system, including AI-driven innovations.
Advanced Stakeholder Leadership skills you'll align engineering, product, and research teams, ensuring design solutions meet business and user needs.
Storytelling and Communication experience you'll inspire buy-in through compelling narratives that connect design vision to execution.
Governance and Standards experience to set guidelines, version control and best practices to ensure consistency across platforms. You'll use cross-disciplinary collaboration to Lead creative, development, and leadership teams to drive impactful design decisions.
What we offer:
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
Perks and discounts- Discounts at a range of high-street retailers
Financial compensation, pension, and bonus schemes.
Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
More about evoke:
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply:
At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!

Head of Product Design - Design System - William Hill

Head of Product Design - Design System

You should be Accountancy or Tax qualified, experienced in UK indirect taxes, a strong communicator, and capable of managing a team and complex transactions effectively.

You will oversee VAT returns, manage gaming tax filings, document tax processes, lead a team, enhance controls, and support compliance reviews across jurisdictions.

Legal

Accounting & Tax

London

<p></p><div><div><p>Are you an experienced indirect tax professional with a knack for managing complex global tax compliance? Ready to lead a dynamic team and oversee VAT and gaming tax compliance across multiple international jurisdictions? If so, we want you to join our global Group Tax function!</p><p>
We&rsquo;re looking for an Indirect Tax Manager to take charge of the delivery of indirect tax compliance (VAT and gaming duties) for the evoke Group. Reporting to the Group Head of Indirect Tax, you will manage a dedicated team in the Philippines, with additional support from an Assistant Manager in Romania. This is an exciting opportunity to work across a variety of tax areas and collaborate with multiple jurisdictions to ensure compliance and manage tax risks.</p><p></p><p><b><br>
What you will be doing:</b></p><br>
<p></p><ul>
<li>Oversight of preparation and filing the quarterly UK, Ireland, Malta, Romania, Ceuta and Jersey VAT returns supported by various advisors as needed and review the calculation of VAT payments / payments on account</li>
<li>Owning and managing the preparation and filing of the monthly and quarterly gaming tax and duty returns and reviewing calculations of jurisdiction-specific taxable bases, ensuring these remain relevant and in line with tax laws in each jurisdiction</li>
<li>Ensuring we document our tax calculation policies and return submission processes</li>
<li>Managing a team in the Philippines as well as appointed tax contacts in the business in planning, co-ordinating and delivering indirect tax compliance (VAT and gambling tax returns and filings, payments and enquiries</li>
<li>Managing the group&rsquo;s indirect tax compliance timetable (for all brands), ensuring that filings and tax payments deadlines for all group companies are accurately recorded and monitored</li>
<li>Identifying areas where controls can be enhanced and continuously assisting in improving the integrity of the VAT &amp; gambling tax submission processes</li>
<li>Support the Head of Indirect Tax or wider Group Tax team in respect to ad-hoc projects as required.</li>
<li>Lead the delivery of assurance reviews across our territories to monitor management compliance to the tax rules in place</li></ul><p></p><p><br>
</p><p><b>Who we are looking for:</b></p><p></p><p><br>
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:</p><br>
<p></p><ul>
<li>Be Accountancy or Tax Qualified (ACCA, CIMA, ACA, CTA, or ATT qualified); with experience of UK indirect taxes, and a good global awareness of indirect tax issues</li>
<li>Be a good communicator, confident and articulate in supporting the business and collaborating with advisers and have the ability to manage a team</li>
<li>Have an indirect tax compliance background</li>
<li>Possess the ability to quickly grasp complex commercial transactions, oversee their execution, and provide clear insights or assessments.</li></ul><p><br>
</p><p><b>What we offer</b></p><p></p><p><br>
Our roles offer more than just a job, you&rsquo;ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer &ndash;</p><br>
<p></p><ul>
<li>Financial: Rewarding Salary and bonus schemes.</li>
<li>Hybrid working :Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!</li>
<li>Holiday entitlement: You&rsquo;ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday.</li>
<li>Perks and discounts: Discounts at a range of high-street retailers.</li>
<li>Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.</li>
<li>Health &amp; wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.</li>
<li>Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options.</li>
<li>Pension package and life assurance: Safeguarding your financial future and offering peace of mind.</li></ul><p><br>
</p><p><b>More about evoke</b></p><p></p><p><br>
We&rsquo;re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn&rsquo;t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That&rsquo;s the future. That&rsquo;s evoke.</p><p>
At evoke, you&rsquo;ll benefit from flexibility and a culture built on trust. We&rsquo;ll give you the space to be yourself and the tools you need to protect our customers while they play. We&rsquo;ll invest in your future to help you develop your unique strengths and build a career that&rsquo;s right for you.</p><p></p><p><b><br>
Apply</b></p><p></p><p><br>
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.</p><p>
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.</p><p></p><p><br>
Apply today to kickstart your application with the evoke Family!</p></div></div>

Are you an experienced indirect tax professional with a knack for managing complex global tax compliance? Ready to lead a dynamic team and oversee VAT and gaming tax compliance across multiple international jurisdictions? If so, we want you to join our global Group Tax function!
We’re looking for an Indirect Tax Manager to take charge of the delivery of indirect tax compliance (VAT and gaming duties) for the evoke Group. Reporting to the Group Head of Indirect Tax, you will manage a dedicated team in the Philippines, with additional support from an Assistant Manager in Romania. This is an exciting opportunity to work across a variety of tax areas and collaborate with multiple jurisdictions to ensure compliance and manage tax risks.
What you will be doing:

Oversight of preparation and filing the quarterly UK, Ireland, Malta, Romania, Ceuta and Jersey VAT returns supported by various advisors as needed and review the calculation of VAT payments / payments on account
Owning and managing the preparation and filing of the monthly and quarterly gaming tax and duty returns and reviewing calculations of jurisdiction-specific taxable bases, ensuring these remain relevant and in line with tax laws in each jurisdiction
Ensuring we document our tax calculation policies and return submission processes
Managing a team in the Philippines as well as appointed tax contacts in the business in planning, co-ordinating and delivering indirect tax compliance (VAT and gambling tax returns and filings, payments and enquiries
Managing the group’s indirect tax compliance timetable (for all brands), ensuring that filings and tax payments deadlines for all group companies are accurately recorded and monitored
Identifying areas where controls can be enhanced and continuously assisting in improving the integrity of the VAT & gambling tax submission processes
Support the Head of Indirect Tax or wider Group Tax team in respect to ad-hoc projects as required.
Lead the delivery of assurance reviews across our territories to monitor management compliance to the tax rules in place
Who we are looking for:
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:

Be Accountancy or Tax Qualified (ACCA, CIMA, ACA, CTA, or ATT qualified); with experience of UK indirect taxes, and a good global awareness of indirect tax issues
Be a good communicator, confident and articulate in supporting the business and collaborating with advisers and have the ability to manage a team
Have an indirect tax compliance background
Possess the ability to quickly grasp complex commercial transactions, oversee their execution, and provide clear insights or assessments.
What we offer
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer –

Financial: Rewarding Salary and bonus schemes.
Hybrid working :Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
Holiday entitlement: You’ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday.
Perks and discounts: Discounts at a range of high-street retailers.
Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options.
Pension package and life assurance: Safeguarding your financial future and offering peace of mind.
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!

Indirect Tax Compliance Manager - William Hill

Indirect Tax Compliance Manager

You should be Accountancy or Tax qualified with UK indirect tax experience, strong communication skills, and the ability to manage a team and complex transactions effectively.

You will manage VAT and gaming tax filings across multiple jurisdictions, oversee compliance timelines, enhance controls, and lead assurance reviews.

You should be commercially minded, engage senior stakeholders, drive quick change, and have a deep understanding of customer experience and friction points.

You will identify pain points, streamline processes, drive customer experience improvements, engage stakeholders, implement changes rapidly, leverage data, and track success metrics to enhance journeys.

Customer Relations

Business, Operations & Strategy

<div><div><div><b>Introduction</b></div><div></div><div><br>
Join Our Dynamic Team and Shape the Future of Customer Operations!</div><div></div><div><br>
At the heart of our Customer Operations business, we drive change, optimise customer journeys, and create seamless, personalized experiences that put our customers first. We&rsquo;re on a mission to build the future of sports betting and gaming, removing barriers, simplifying interactions, and unlocking new commercial opportunities.</div><div></div><div><br>
As a leader in this fast-paced, collaborative environment, you&rsquo;ll execute high-impact strategies, influence stakeholders, and lead transformation across international markets. We need someone who likes a challenge, balances customer satisfaction with business goals, and has commercial and customer acumen, as well as knowledge of compliance. To be successful in this role you'll also need to have a good understanding of industry regulations.</div><div></div><div><br>
Ready to make a difference? Drive innovation, advocate customer-centric change, and elevate our business to new heights. Join us and be part of a diverse team committed to winning together.</div><div></div><div><b><br>
What you will be doing</b></div><div></div><div><br>
<ul><li>
Identifying pain points, inefficiencies, and areas of friction, streamlining processes to improve customer retention and reduce leakage</li><li>
Lead strategies that enhance customer experience while delivering tangible business outcomes, including increased revenue and reduced operational costs..</li><li>
Work across teams and functions, engaging with senior stakeholders to challenge thinking, shape strategy, and push for continuous improvement</li><li>
Drive execution with urgency, ensuring improvements are rapidly implemented and delivering value without unnecessary delays</li><li>
Bring fresh ideas to transform how customers interact with the business, leveraging automation and data-driven insights</li><li>
Ensure that improvements in customer journeys also support business goals, compliance requirements, and efficiency gains.</li><li>
Define clear success metrics, track impact, and continuously refine approaches to ensure the best possible results.</li><li>
Stay ahead of industry trends, identifying innovations and best practices that can further enhance customer experiences.</li></ul></div><div></div><div><b><br>
Who we are looking for</b></div><div></div><div><br>
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will</div><div></div><div><br>
<ul><li>
Be commercially minded with ability to balance customer experience improvements with business goals, ensuring measurable impact on revenue and retention.</li><li>
Have the ability to engage, challenge, and persuade senior stakeholders across multiple teams and markets</li><li>
Have a bias for action, with the ability to drive change quickly and deliver results without unnecessary delays.</li><li>
Have deep understanding of end-to-end customer experiences, friction points, and how to streamline interactions</li></ul></div><div></div><div><b><br>
What we offer</b></div><div></div><div><br>
Our roles offer more than just a job, you&rsquo;ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer</div><div></div><div><br>
<ul><li>
Financial: Rewarding Salary and bonus schemes.</li><li>
Hybrid working :Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!</li><li>
Holiday entitlement: You&rsquo;ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday.</li><li>
Perks and discounts: Discounts at a range of high-street retailers.</li><li>
Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.</li><li>
Health &amp; wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.</li><li>
Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options.</li><li>
Pension package and life assurance: Safeguarding your financial future and offering peace of mind.</li></ul></div><div></div><div><b><br>
More about evoke</b></div><div></div><div><br>
We&rsquo;re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn&rsquo;t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That&rsquo;s the future. That&rsquo;s evoke.</div><div></div><div><br>
At evoke, you&rsquo;ll benefit from flexibility and a culture built on trust. We&rsquo;ll give you the space to be yourself and the tools you need to protect our customers while they play. We&rsquo;ll invest in your future to help you develop your unique strengths and build a career that&rsquo;s right for you.</div><div></div><div><b><br>
Apply</b></div><div></div><div><br>
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.</div><div></div><div><br>
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.</div><div></div><div><br>
Apply today to kickstart your application with the evoke Family!</div></div></div><div></div>

Introduction
Join Our Dynamic Team and Shape the Future of Customer Operations!
At the heart of our Customer Operations business, we drive change, optimise customer journeys, and create seamless, personalized experiences that put our customers first. We’re on a mission to build the future of sports betting and gaming, removing barriers, simplifying interactions, and unlocking new commercial opportunities.
As a leader in this fast-paced, collaborative environment, you’ll execute high-impact strategies, influence stakeholders, and lead transformation across international markets. We need someone who likes a challenge, balances customer satisfaction with business goals, and has commercial and customer acumen, as well as knowledge of compliance. To be successful in this role you'll also need to have a good understanding of industry regulations.
Ready to make a difference? Drive innovation, advocate customer-centric change, and elevate our business to new heights. Join us and be part of a diverse team committed to winning together.
What you will be doing

Identifying pain points, inefficiencies, and areas of friction, streamlining processes to improve customer retention and reduce leakage
Lead strategies that enhance customer experience while delivering tangible business outcomes, including increased revenue and reduced operational costs..
Work across teams and functions, engaging with senior stakeholders to challenge thinking, shape strategy, and push for continuous improvement
Drive execution with urgency, ensuring improvements are rapidly implemented and delivering value without unnecessary delays
Bring fresh ideas to transform how customers interact with the business, leveraging automation and data-driven insights
Ensure that improvements in customer journeys also support business goals, compliance requirements, and efficiency gains.
Define clear success metrics, track impact, and continuously refine approaches to ensure the best possible results.
Stay ahead of industry trends, identifying innovations and best practices that can further enhance customer experiences.
Who we are looking for
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will

Be commercially minded with ability to balance customer experience improvements with business goals, ensuring measurable impact on revenue and retention.
Have the ability to engage, challenge, and persuade senior stakeholders across multiple teams and markets
Have a bias for action, with the ability to drive change quickly and deliver results without unnecessary delays.
Have deep understanding of end-to-end customer experiences, friction points, and how to streamline interactions
What we offer
Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer

Financial: Rewarding Salary and bonus schemes.
Hybrid working :Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
Holiday entitlement: You’ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday.
Perks and discounts: Discounts at a range of high-street retailers.
Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options.
Pension package and life assurance: Safeguarding your financial future and offering peace of mind.
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!

Senior Customer Compliance Experience Manager - William Hill

Senior Customer Compliance Experience Manager

You must balance customer experience with business goals, engage senior stakeholders, drive swift change, and understand end-to-end customer journeys to improve interactions.

You will identify pain points, streamline processes, engage stakeholders, drive execution, implement improvements, leverage data insights, track success metrics, and stay updated on industry trends.