Logo of Huzzle

Home

Matches

Explore

Manage

Senior Customer Compliance Experience Manager

image

William Hill

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Leeds

AI generated summary

  • You must balance customer experience with business goals, engage senior stakeholders, drive swift change, and understand end-to-end customer journeys to improve interactions.
  • You will identify pain points, streamline processes, engage stakeholders, drive execution, implement improvements, leverage data insights, track success metrics, and stay updated on industry trends.

Requirements

  • Be commercially minded with ability to balance customer experience improvements with business goals, ensuring measurable impact on revenue and retention.
  • Have the ability to engage, challenge, and persuade senior stakeholders across multiple teams and markets
  • Have a bias for action, with the ability to drive change quickly and deliver results without unnecessary delays.
  • Have deep understanding of end-to-end customer experiences, friction points, and how to streamline interactions

Responsibilities

  • Identifying pain points, inefficiencies, and areas of friction, streamlining processes to improve customer retention and reduce leakage
  • Lead strategies that enhance customer experience while delivering tangible business outcomes, including increased revenue and reduced operational costs.
  • Work across teams and functions, engaging with senior stakeholders to challenge thinking, shape strategy, and push for continuous improvement
  • Drive execution with urgency, ensuring improvements are rapidly implemented and delivering value without unnecessary delays
  • Bring fresh ideas to transform how customers interact with the business, leveraging automation and data-driven insights
  • Ensure that improvements in customer journeys also support business goals, compliance requirements, and efficiency gains.
  • Define clear success metrics, track impact, and continuously refine approaches to ensure the best possible results.
  • Stay ahead of industry trends, identifying innovations and best practices that can further enhance customer experiences.

FAQs

What is the job title for this position?

The job title is Senior Customer Compliance Experience Manager.

What kind of experience are we looking for in candidates?

We are looking for candidates who are commercially minded with the ability to balance customer experience improvements with business goals, ensuring measurable impact on revenue and retention.

Do we support remote work?

Yes, we do remote work in a hybrid format, allowing employees to work from home up to 80% of the time.

How many days of holiday do employees receive?

Employees are entitled to 25 days of holiday, plus 8 bank holidays and an extra day for their birthday.

What benefit does the company offer for family support?

The company offers industry-leading maternity and paternity leave, as well as paid time off for employees with caring responsibilities.

Are there opportunities for career development?

Yes, we invest in your future to help you develop your unique strengths and build a career that’s right for you.

What tools and services are available for employee health and well-being?

We provide tools and services to support well-being, including mental health support, financial education, gym discounts, and a cycle to work scheme.

Is there a pension package provided?

Yes, we offer a pension package and life assurance to safeguard your financial future and provide peace of mind.

What company values are emphasized in the workplace culture?

We emphasize diversity, equity, and inclusion, fostering a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

What is expected from candidates in terms of stakeholder engagement?

Candidates should have the ability to engage, challenge, and persuade senior stakeholders across multiple teams and markets.

image

William Hill

Join us #behindthebet

Technology
Industry
10,001+
Employees
1934
Founded Year

Mission & Purpose

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Benefits

  • 401K Plan

  • Paid Holidays

  • Maternity & Paternity Leave

  • Health Insurance

  • Vacation & Paid Time Off