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2025 Wealth Management, Winter User Research Operations Co-op (4 months)

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RBC

3mo ago

Applications are closed

  • Internship
    Full-time
    Placement Program
  • Research & Development
    Product
  • Toronto

Requirements

  • Currently enrolled at a Canadian post-secondary institution with a focus on Information Sciences, Research, Social Sciences, Anthropology, Humanities, Psychology, or related discipline
  • Demonstrated organizational skills with attention to detail.
  • Experience in qualitative research.
  • Excellent interpersonal and communication skills (verbal and written)
  • Self-starter, capable of working in a fast-paced environment.
  • Skilled in common digital tools (ex: Mural, Microsoft Excel)
  • Graduate Degree
  • Experience with popular research tool (Qualtrics, Bloomfire, Dovetail, Condens, etc.)
  • To be eligible for these student positions, you must either:
  • Be returning to school after the work term end-date; or
  • If you are not returning to school (i.e., are graduating immediately after the work term), you must require the full work term as a mandatory component to graduate successfully.
  • Candidates should be able to work in our downtown Toronto office 2 days a week.

Responsibilities

  • Participant & Panel Management: screen, recruit, and schedule users for research studies; support the management and health of participant panels.
  • Research Efficiency: help streamline internal processes and iterate templates to decrease time for project completion.
  • Tools: collaborate on a tools strategy to enable process efficiency and quality research & feedback both for the research team and cross-functional teams (ex: product, design etc.)
  • Insight Management: collaborate on the general strategy and insights repository to collect, store, and share insights.
  • User Research: Conduct user research including observation, note taking and synthesis.

FAQs

What is the main focus of the User Research Operations Co-op position?

The main focus of the User Research Operations Co-op position is to support the ReOps practice, enabling researchers to conduct efficient and quality research at scale, as well as participating in user research studies.

What qualifications do I need to apply for this co-op position?

Candidates must be currently enrolled at a Canadian post-secondary institution with a focus on Information Sciences, Research, Social Sciences, Anthropology, Humanities, Psychology, or a related discipline, and must demonstrate organizational skills, experience in qualitative research, strong interpersonal communication skills, and proficiency in common digital tools.

What percentage of the role involves Research Operations and user research?

The role consists of approximately 80% Research Operations and 20% user research.

Is there an expected schedule for in-office work?

Candidates should be able to work in the downtown Toronto office 2 days a week.

What types of tools will I work with in this role?

You will collaborate on a tools strategy for enabling process efficiency and quality research, which may include tools such as Mural, Microsoft Excel, and various research tools like Qualtrics or Dovetail.

Can I qualify for this position if I am graduating immediately after the work term?

Yes, you can qualify if you require the full work term as a mandatory component to graduate successfully.

What are the benefits of working in this co-op position?

Benefits include opportunities for professional growth through coaching, networking with diverse peers, making a meaningful impact through your work, and being part of a dynamic and collaborative team.

What is the expected work hours per week for this co-op position?

The expected work hours are 37.5 hours per week.

Is prior experience with user research tools necessary for this role?

While prior experience with popular research tools is nice-to-have, it is not mandatory. Applicants with a strong foundation in qualitative research are encouraged to apply.

How does RBC support diversity and inclusion in the workplace?

RBC is committed to building inclusive teams and an equitable workplace, actively taking actions to tackle issues of inequity and systemic bias to support diverse talent, clients, and communities.

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RBC

Ideas Happen Here.

Finance
Industry
10,001+
Employees
1864
Founded Year

Mission & Purpose

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.