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Associate Consulting Engineer - CTS

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CDW

2mo ago

  • Internship
    Full-time
    Placement Program

AI generated summary

  • You should have technical expertise, problem-solving skills, and the ability to work collaboratively. Strong communication and analytical skills are essential for success in this role.
  • You will assist in designing and implementing technology solutions, collaborating with clients, troubleshooting issues, and supporting project management to ensure successful outcomes.

Requirements

  • One of the following degrees and/or relevant experience:
  • BA/BS including concentration in Computer Science, Information Technology, Management Information Systems, Mathematics, Engineering, or related discipline, OR;
  • Associate degree in Information Technology, Management Information Systems, Mathematics, Computer Science, Engineering, or related technology focused concentration plus 1 year of relevant practical experience, OR;
  • 1-year relevant practical experience plus one or more applicable technology related certifications (certifications to be in active standing), OR;
  • 3+ years relevant practical experience with Microsoft 365 and/or Azure.
  • Ability to travel up to 10% (can vary by location)
  • Ability to work select weekends and/or after hours when business needs arise
  • Authorized to work for CDW in the United States; immigration sponsorship (H-1B, TN, etc.) is not currently available for this position.
  • Valid U.S. driver’s license
  • Physically able to lift up to 50 lbs. of equipment
  • Microsoft Fundamentals certifications in Microsoft 365 and/or Azure.
  • At least 1+ year or equivalent hands-on technical experience with Microsoft 365 and/or Azure.

Responsibilities

  • Review assigned service requests daily, follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
  • Addresses and updates customer incident tickets, providing customers, internal management and customer account managers with status information.
  • Take your collaboration to the next level by partnering with technical and business staff of customers and Microsoft technical support.
  • Provide detailed and effective communication to internal and external customers.
  • Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication.
  • Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
  • Identify and communicate potential opportunities for cross-selling to the sales team
  • Provide high quality content deliverables using the appropriate document templates
  • Ensure solution is implemented as designed to the customer’s satisfaction and approval
  • Provide entry level technical services
  • Ability to follow through with tasks, projects, and troubleshooting
  • Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
  • Handles several tasks simultaneously (ie: pre-sales, troubleshoots, responds to emergencies)
  • Communicates with Engineering Manager on all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager
  • Collaborate and support cross-functionally with Customer Success and Sales.
  • Contribute to written proposals and technical documentation
  • Attends training sessions, and obtains industry related certifications as determined by management
  • Adheres to time compliance and time entry guidelines
  • Operations –Recognize opportunity for resolution and own what is needed to drive resolution, identify, and recommend support process improvements. Contribute to Collaboration team forums and provide feedback/questions to stimulate discussion, intellectual capital, and continuous process improvement.

FAQs

What is the role of an Associate Consulting Engineer at CDW?

The Associate Consulting Engineer (ACE) participates in a training program while gaining valuable on-the-job skills, actively engaging in technical solving opportunities and meaningful projects. They work closely with lead engineers to master complex solutions to business requirements.

What kind of training can I expect in this position?

The ACE program includes a best-in-class training component where individuals can learn from experienced technology professionals while pursuing relevant certifications incorporated into the program.

What are the key responsibilities of an Associate Consulting Engineer?

Key responsibilities include reviewing service requests, updating incident tickets, partnering with technical and business staff, providing effective communication, being part of an on-call rotation for support, identifying cross-selling opportunities, collaborating with Customer Success and Sales, and contributing to technical documentation.

What educational background is required for this role?

Applicants must have one of the following: a BA/BS in a related field, an Associate degree with relevant experience, or relevant practical experience combined with certifications. Additionally, candidates should have at least 1+ year of hands-on technical experience with Microsoft 365 and/or Azure.

Is travel required for this position?

Yes, the position may require up to 10% travel, which can vary by location.

Are there any special requirements for working hours?

Yes, the role may require working select weekends and/or after hours when business needs arise, including being part of an on-call rotation to provide 24/7 support.

What certifications are expected from candidates applying for this position?

Candidates should have Microsoft Fundamentals certifications in Microsoft 365 and/or Azure, and they should maintain active standing of these certifications.

What is the company culture like at CDW?

CDW fosters a collaborative environment that values integrity, inclusivity, and individuality, focusing on personal and professional growth while ensuring a life in balance for its employees.

What is the career progression after completing the Associate Consulting Engineer program?

Upon completion of the program, individuals will advance into an Engineer role on CDW’s services team, allowing them to accelerate their career trajectory within the company.

How does CDW approach diversity and inclusion?

CDW is committed to diversity and inclusion, ensuring that all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CDW

Consulting
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

At CDW, our experts partner with you to build IT solutions that don’t just solve problems – they create opportunities. We offer a full-stack, full-lifecycle approach to technology, leveraging our extensive solutions, services and brand relationships to meet your organization’s unique needs. Backed by decades of experience, our experts have the deep industry and technical knowledge it takes to help you achieve your goals and drive innovation. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers. For the trailing twelve months ended June 30, 2023, CDW generated net sales of approximately $22 billion.