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Client Advisor, Fall 2024 Student

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RBC

1mo ago

Applications are closed

  • Internship
    Full-time
    Starts on Sep 08
    Off-cycle Internship
  • Customer Relations
  • Vancouver

Requirements

  • Proven customer service skills- Drive and self-motivation, as well as excellent communication skills and emotional intelligence- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work a variety of hours including evenings and weekends- Eagerness to learn and determination to succeed

Responsibilities

  • Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
  • Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
  • Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
  • Understand & resolve client concerns, where possible, at first point of contact
  • Educate & assist clients with using RBC digital capabilities
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

FAQs

What is the job title for this position?

The job title is Client Advisor, Fall 2024 Student.

What are the main responsibilities of a Client Advisor at RBC?

As a Client Advisor, you will be responsible for delivering exceptional customer service, identifying client needs, providing tailored financial advice, contributing to team sales results, resolving client concerns, educating clients on RBC digital capabilities, and managing risks by adhering to compliance routines.

What is the duration of the internship?

The internship duration is from September 9th, 2024, to December 13th, 2024.

What are the eligibility criteria for this internship position?

To be eligible, you must be 2-3 years away from graduation and returning to school after the work term ends, or if you are graduating in December 2024, the work term must be a mandatory component of your graduation.

What skills are required for the Client Advisor position?

Must-have skills include proven customer service skills, excellent communication skills, emotional intelligence, digital literacy across various devices, personal flexibility to work various hours, eagerness to learn, and determination to succeed.

What opportunities for career development does RBC offer through this internship?

The internship offers excellent career development opportunities, the potential to return each summer for further roles, a world-class training program in financial services, and support from leaders through coaching and managing opportunities.

Where is the internship location?

The internship is located at the Mount Pleasant branch, 505 Broadway W, Vancouver, Canada.

What is the expected work hours per week for this role?

The expected work hours are 37.5 hours per week.

What is the employment type for this internship?

The employment type for this internship is full time and classified as Student/Coop (Fixed Term).

When is the application deadline for this internship?

The application deadline is August 5, 2024.

Does RBC provide support for employees with different abilities during the recruitment process?

Yes, RBC strives to provide an accessible candidate experience and encourages applicants to inform them if they need any accommodations during the recruitment process.

How can I stay updated on career opportunities at RBC?

You can join the RBC Talent Community to receive customized information on the latest job openings, career tips, and recruitment events.

RBC

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Finance
Industry
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Employees
1864
Founded Year

Mission & Purpose

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.