College Intern - Data Center Operations

Salt River Project

3mo ago

Internship
Full-time
Off-cycle Internship
IT & Cybersecurity
Tempe

AI generated summary

You must have critical thinking skills, Microsoft Office proficiency, Windows & IE knowledge, networking skills, hardware troubleshooting ability, and familiarity with batch processing.
You will monitor IT systems, provide phone assistance to clients, perform problem-solving, and track data center IT assets to ensure smooth operations.

Requirements

Preferred requirements include familiarity with many of the following:
Critical thinking and problem solving
Microsoft Office (Excel, Word), Outlook, Exchange
Windows Operating System
Internet Explorer, to include understanding configuration and properties
Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
Desktop hardware, including the ability to problem-solve hardware component issues
Laptop hardware, including wireless
Batch processing

Responsibilities

Monitor IT systems to detect error messages that signal malfunctions in communications of software and/or hardware and respond appropriately per documented procedures.
Provide phone assistance to internal SRP clients with varying degrees of technical knowledge.
Provide excellent customer service demonstrating patience while effectively dealing with client problems.
Perform problem-solving over the phone and determine appropriate course of problem escalation as required.
Perform detailed inventory tracking procedures of data center IT assets.

FAQs

What kind of information technology knowledge is required for this internship position?

Basic information technology knowledge such as infrastructure, network topology, or help desk support is required for this internship.

How many hours per week is this internship position offered?

This internship position is offered at 20 hours per week.

What are the enrollment requirements for this internship?

Candidates must be currently enrolled and continue to be enrolled in a minimum of six 100 level or above college credit hours per semester for the duration of the position. Preference is given to sophomore-junior level applicants.

Salt River Project

Delivering water and powerⓇ

Energy

Industry

5001-10,000

Employees

1903

Founded Year

Mission & Purpose

Welcome to SRP, where our roots connect us to the vibrant communities we serve. For more than 120 years, we have delivered essential water and power services to the Phoenix metropolitan area. We’ve built lasting relationships and deep connections with our customers. Their satisfaction is the main focus of our mission. Beyond our history, SRP has a bright future in the Valley of the Sun thanks to the dedication of our employees, who are the heart and soul of the company. Our commitment to innovation and cutting-edge technology will be key to continued success in our second century in business. Explore diverse career opportunities in engineering, finance, IT, cybersecurity and more. Join us in powering a future that's both tradition-rich and forward-thinking. Let's shape this exciting journey together. Terms of Use • Be respectful. Profanity, harassment, confidential information or potentially libelous statements are prohibited. • Comments should relate to SRP and its programs, news or initiatives, or the utility industry. • Blatant promotion of a business, product or cause is not allowed. • These guidelines may be updated and visitor comments and posts may be removed at our discretion.