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College Intern - IT Help Desk

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Salt River Project

Sep 10

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Tempe

AI generated summary

  • You must be enrolled in college for at least 6 credit hours, familiar with MS Office, Windows OS, networking, and have desktop/laptop/smartphone troubleshooting skills.
  • You will assist internal clients via phone and chat, providing excellent customer service, solving technical issues, escalating as needed, and documenting all interactions thoroughly.

Requirements

  • - Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.
  • - To be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester (Spring and Fall) and must be working towards a degree from an accredited college or university.
  • - For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.
  • - Preferred requirements include familiarity with many of the following:
  • - Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
  • - Microsoft 365 (MS365) applications
  • - Windows Operating Systems: Windows 10
  • - Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
  • - Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
  • - Desktop hardware, including the ability to problem-solve hardware component issues
  • - Laptop hardware, including wireless
  • - Smartphones, Android and iPhones
  • - College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

Responsibilities

  • Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge
  • Provide excellent customer service demonstrating patience while effectively dealing with client problems
  • Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation.

FAQs

What is the hourly pay rate for the College Intern - IT Help Desk position?

The pay rate is $18.75 per hour for undergraduate interns and $20.80 per hour for graduate interns.

What are the minimum hours required for the intern position?

The intern is required to work a minimum of 25-30 hours per week, Monday through Friday.

Can the internship hours exceed the minimum requirement?

Yes, the intern can work over 30 hours per week if their school schedule permits.

What is the educational requirement for this internship?

Candidates must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters.

What type of coursework should the ideal candidate have completed?

The ideal candidate should be a college Freshman, Sophomore or Junior in an IT-related curriculum who has completed coursework to develop skills appropriate for the assignment.

Is there a benefit for tuition assistance for interns?

Yes, college interns are eligible to receive $1,000 per calendar year for tuition assistance.

What kind of technical skills are preferred for this position?

Preferred skills include familiarity with Microsoft Office, MS365 applications, Windows Operating Systems, Internet browsers, networking, desktop and laptop hardware, and smartphones.

Are we offering a hybrid workplace arrangement?

Yes, SRP offers a hybrid workplace allowing employees to telework up to three days per week, as long as they live and work in Arizona.

Does SRP have a drug/alcohol policy?

Yes, SRP is committed to maintaining a drug/alcohol-free work environment and considers marijuana an illegal drug for the purposes of its policy, despite it being legal in Arizona.

What is SRP's position on equal employment opportunity?

SRP is committed to equal employment opportunity regardless of various protected statuses, including race, color, religion, sex, and disability, among others.

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Salt River Project

Delivering water and powerⓇ

Energy
Industry
5001-10,000
Employees
1903
Founded Year

Mission & Purpose

Welcome to SRP, where our roots connect us to the vibrant communities we serve. For more than 120 years, we have delivered essential water and power services to the Phoenix metropolitan area. We’ve built lasting relationships and deep connections with our customers. Their satisfaction is the main focus of our mission. Beyond our history, SRP has a bright future in the Valley of the Sun thanks to the dedication of our employees, who are the heart and soul of the company. Our commitment to innovation and cutting-edge technology will be key to continued success in our second century in business. Explore diverse career opportunities in engineering, finance, IT, cybersecurity and more. Join us in powering a future that's both tradition-rich and forward-thinking. Let's shape this exciting journey together. Terms of Use • Be respectful. Profanity, harassment, confidential information or potentially libelous statements are prohibited. • Comments should relate to SRP and its programs, news or initiatives, or the utility industry. • Blatant promotion of a business, product or cause is not allowed. • These guidelines may be updated and visitor comments and posts may be removed at our discretion.