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College Intern - IT Services

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Salt River Project

9d ago

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
  • Tempe

AI generated summary

  • You must be enrolled in at least 6 college credit hours, have client support experience, strong communication skills, and knowledge of Windows, Microsoft Office, and conferencing tools.
  • You will support A/V technologies, monitor support queues, troubleshoot issues, execute room checks, document processes, and assist with various tasks to enhance user experience.

Requirements

  • In order to be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree or certificate from an accredited college or university.
  • For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.
  • Experience
  • Preferred Knowledge and Skills
  • Experience with the Windows Operating System and Microsoft Office productivity.
  • A strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
  • Oral and written communication skills, including understanding of good documentation practices.
  • Well organized with the ability to manage and prioritize multiple tasks simultaneously.
  • Proficient knowledge of conferencing specific support (i.e. Crestron, Polycom, Biamp, Microsoft Teams Rooms).
  • Education
  • College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

Responsibilities

  • Provide subject matter expertise and support for conference room and A/V technologies
  • Monitor support queues and address incoming Incidents and Requests to ensure service levels are met to maintain overall positive user experiences
  • Execute proactive room checks to ensure consistent service quality and proactive remediation of issues within conference rooms
  • Troubleshoot issues, failures or outages that could include issues with applications, operating systems, services, hardware, network connectivity and other infrastructure
  • Work within a defined set of processes and procedures, including: Incident Management, Knowledge, and Request Tickets
  • Document and transfer knowledge for improving first contact resolution and client self-service
  • Assist with other unlisted duties as needed

FAQs

What is the role of the College Intern in IT Services?

The College Intern will be part of the Digital Support and Voice team, providing support for meeting spaces, conference room technologies, A/V systems, and digital signage to ensure effective service for SRP employees.

What are the working hours for the internship?

The work week is Monday to Friday during support hours of 7 am to 5 pm, and interns are required to work on-site a minimum of 30 hours per week.

Is the internship position remote or on-site?

The internship position requires on-site work, but SRP does offer a hybrid workplace for eligible positions.

What educational requirements must I meet to apply for the internship?

Candidates must be actively enrolled in a minimum of six credit hours of college-level coursework and working towards a degree or certificate from an accredited college or university.

Are there any benefits offered to interns?

Yes, interns are eligible for a comprehensive benefits package that includes tuition assistance, a 401(k) plan with employer matching, and access to a recreation and fitness facility.

What type of experience is preferred for this internship?

Preferred knowledge and skills include experience with the Windows Operating System, Microsoft Office, client support, and conferencing technologies such as Crestron and Microsoft Teams Rooms.

What happens if I have a scheduling conflict with my classes?

Students can work up to 40 hours per week if their school schedule allows it, but they are required to maintain a minimum of 30 hours on-site.

Does SRP have a drug/alcohol policy?

Yes, SRP maintains a drug/alcohol-free work environment and prohibits the presence of illegal drugs, including marijuana, in adherence to federal law.

How does SRP support diversity and inclusion in the workplace?

SRP fosters an inclusive work environment and values teams with diverse perspectives, experiences, and backgrounds to enhance its mission of providing reliable and sustainable utility services.

Can I get sponsorship for work authorization through SRP?

No, SRP does not sponsor H1B visas, OPT, or other employment-related visas, and all candidates must be legally authorized to work in the United States.

Salt River Project

Delivering water and powerⓇ

Energy
Industry
5001-10,000
Employees
1903
Founded Year

Mission & Purpose

Welcome to SRP, where our roots connect us to the vibrant communities we serve. For more than 120 years, we have delivered essential water and power services to the Phoenix metropolitan area. We’ve built lasting relationships and deep connections with our customers. Their satisfaction is the main focus of our mission. Beyond our history, SRP has a bright future in the Valley of the Sun thanks to the dedication of our employees, who are the heart and soul of the company. Our commitment to innovation and cutting-edge technology will be key to continued success in our second century in business. Explore diverse career opportunities in engineering, finance, IT, cybersecurity and more. Join us in powering a future that's both tradition-rich and forward-thinking. Let's shape this exciting journey together. Terms of Use • Be respectful. Profanity, harassment, confidential information or potentially libelous statements are prohibited. • Comments should relate to SRP and its programs, news or initiatives, or the utility industry. • Blatant promotion of a business, product or cause is not allowed. • These guidelines may be updated and visitor comments and posts may be removed at our discretion.