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Copy of Deal Closing Associate (12 Month FTC)

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Odin

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • London
    Remote
  • Quick Apply

AI generated summary

  • You should be tech-savvy, communicate clearly, ask questions, be responsive, provide proactive customer support, pay attention to detail, and be tenacious in resolving issues.
  • You will support investors with KYC/AML issues, review documentation, trace payments, respond to support requests swiftly, and identify patterns to streamline processes.

Requirements

  • Ideal for someone looking to start their career without going to university or has left university and wants to do an internship to gain exposure.
  • You should be comfortable using technology and open to learning how to optimise processes.
  • Excellent written and verbal communication – Clear, professional, and proactive communication is essential.
  • Asks questions if they don’t understand – No prior KYC/AML experience is required, but you should be eager to learn and follow instructions carefully.
  • Extremely responsive & good at context switching – The kind of person who can’t stand unread emails and knows when to send a quick holding response.
  • Selfless approach to customer support – You think ahead to prevent unnecessary back-and-forth, adding useful context in emails to help investors submit correct documents the first time.
  • Attention to detail – You can spot inconsistencies and apply good judgment to identify potential risks.
  • Tenacious – If something isn’t simple, you’ll keep pushing for a resolution rather than letting it slip through the cracks.

Responsibilities

  • Proactively support investors and companies experiencing difficulties with Odin’s automated KYC/AML workflows.
  • Review KYC/AML documentation for flagged investors, conducting additional checks or enhanced due diligence when necessary.
  • Assist investors with tracing missing payments.
  • Respond to investor support issues promptly, contributing to a response time of under 2 hours across the board.
  • Identify patterns in support requests and implement efficiencies (e.g., setting up templates/macros for common answers).

FAQs

What is the primary responsibility of the Deal Closing Associate role?

The primary responsibility is to help investors get started on Odin's platform, focusing on onboarding issues related to KYC (Know Your Customer) and AML (Anti-Money Laundering) checks, ensuring smooth investment processes.

Is prior experience in KYC/AML required for this position?

No prior KYC/AML experience is required, but candidates should be eager to learn and willing to follow instructions carefully.

What kind of candidates is Odin looking for in this role?

Odin is looking for bright and eager individuals who are starting their career, either straight out of school or after university, and who want to gain exposure in fintech, compliance, and customer operations.

What are the entry-level or internship options for this role?

We are open to hiring this role as either a full-time entry-level position or a 6-12 month internship, depending on the candidate's experience and career goals.

What qualities are required for this role?

Candidates must have excellent communication skills, attention to detail, a selfless approach to customer support, responsiveness, tenacity, and a willingness to ask questions when unclear.

What are the benefits of working at Odin?

Benefits include remote work flexibility, the option to choose your own laptop and necessary equipment, receiving an expense card for work-related purchases, and private health insurance.

Does Odin offer any social or team-building activities?

Yes, while Odin is remote-first, they organize monthly in-person socials, although attendance is not mandatory.

How does Odin approach diversity and inclusion in their hiring process?

Odin values diversity and inclusion and warmly invites applications from individuals of every gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, and other unique aspects of identity.

What is the expected response time for investor support issues?

The team aims to respond to investor support issues promptly, contributing to a response time of under 2 hours across the board.

Are there any accessibility adjustments available for applicants?

Yes, Odin is committed to removing invisible barriers and encourages applicants to inform them of any adjustments that could better support them during the application process.

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Odin

Community and investment tools for people building the future

Finance
Industry
1-10
Employees
2019
Founded Year

Mission & Purpose

Odin is building a better way to invest together: a relationship-centric investment marketplace for founders, angels and VC’s. Our first product lets anyone, anywhere set up an investment vehicle and collect money quickly and easily from their network to invest in a startup or fund. We handle all legal, payments, admin and regulatory cover.