Logo of Huzzle

Home

Matches

Explore

Manage

Copy of Deal Closing Associate (12 Month FTC)

image

Odin

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • London
    Remote
  • Quick Apply

AI generated summary

  • You should be tech-savvy, have strong communication skills, eager to learn, detail-oriented, responsive, and tenacious in resolving issues while providing proactive customer support.
  • You will support investors with KYC/AML issues, review flagged documentation, assist with missing payments, respond quickly to support requests, and optimize workflows through pattern identification.

Requirements

  • Ideal for someone looking to start their career without going to university or has left university and wants to do an internship to gain exposure.
  • You should be comfortable using technology and open to learning how to optimise processes.
  • Excellent written and verbal communication – Clear, professional, and proactive communication is essential.
  • Asks questions if they don’t understand – No prior KYC/AML experience is required, but you should be eager to learn and follow instructions carefully.
  • Extremely responsive & good at context switching – The kind of person who can’t stand unread emails and knows when to send a quick holding response.
  • Selfless approach to customer support – You think ahead to prevent unnecessary back-and-forth, adding useful context in emails to help investors submit correct documents the first time.
  • Attention to detail – You can spot inconsistencies and apply good judgment to identify potential risks.
  • Tenacious – If something isn’t simple, you’ll keep pushing for a resolution rather than letting it slip through the cracks.

Responsibilities

  • Proactively support investors and companies experiencing difficulties with Odin’s automated KYC/AML workflows.
  • Review KYC/AML documentation for flagged investors, conducting additional checks or enhanced due diligence when necessary.
  • Assist investors with tracing missing payments.
  • Respond to investor support issues promptly, contributing to a response time of under 2 hours across the board.
  • Identify patterns in support requests and implement efficiencies (e.g., setting up templates/macros for common answers).

FAQs

What is the primary role of a Deal Closing Associate at Odin?

The primary role is to help investors get started on Odin’s platform, addressing onboarding issues related to KYC (Know Your Customer) and AML (Anti-Money Laundering) checks, and ensuring a smooth investment process.

Is this position entry-level or an internship?

The role can be either a full-time entry-level position or a 6-12 month internship, depending on the applicant's experience and career goals.

What are the working hours for this position?

The job allows for flexible working hours as it is a remote-first role, which means you can manage your own schedule as long as you meet the expectations for responsiveness and support.

What kind of qualifications or experience do you need for this role?

No prior KYC/AML experience is required, but candidates should be eager to learn, comfortable using technology, and have excellent communication skills.

What is the expectation regarding response times for investor support?

The goal is to respond to investor support issues promptly, aiming for a response time of under 2 hours.

What skills are essential for success in this position?

Essential skills include excellent communication, attention to detail, adaptability, a selfless approach to customer support, and tenacity in problem-solving.

Where is Odin located?

Odin operates as a remote-first company, allowing employees to work from home full-time.

Are there opportunities for in-person interactions?

Yes, while remote work is the standard, the company organizes monthly in-person socials that employees are encouraged to attend, but attendance is not mandatory.

Does Odin provide equipment for employees?

Yes, employees can choose their own laptop, and the company ensures that all necessary equipment is provided for success.

Is there healthcare support provided?

Yes, Odin offers private health insurance to ensure employees' health is prioritized.

How does Odin support diversity and inclusion?

Odin values diversity and inclusion and warmly invites applications from individuals of all backgrounds and identities, recognizing that unique experiences bring valuable perspectives to the company.

What adjustments can be made for accessibility?

Odin is committed to removing invisible barriers and encourages applicants to inform them of any adjustments needed to better support them during the application process.

image

Odin

Community and investment tools for people building the future

Finance
Industry
1-10
Employees
2019
Founded Year

Mission & Purpose

Odin is building a better way to invest together: a relationship-centric investment marketplace for founders, angels and VC’s. Our first product lets anyone, anywhere set up an investment vehicle and collect money quickly and easily from their network to invest in a startup or fund. We handle all legal, payments, admin and regulatory cover.