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Customer Assistant Christmas Cafe

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Marks and Spencer

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must work flexible hours, utilize digital tools, have strong product knowledge, minimize waste, ensure safe practices, and adapt to change while understanding customer needs.
  • You will enhance customer experience, complete tasks efficiently, maintain store standards, engage with customers, utilize digital tools, share feedback, and support team development.

Requirements

  • Cafe Customer Assistant WK 1 Thurs - 12.15-17.30
  • Fri - 12.15 - 17.10
  • Sat - 12.15 - 17.30
  • WK 2 Thurs - 12.15 - 17.30
  • Fri - 12.15 - 17.30
  • Sat 12.15 - 17.30
  • Skilled to utilise all digital tools and communication channels to do the job
  • Have great product knowledge to sell and recommend our products and services
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Responsibilities

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

FAQs

What are the working hours for the Customer Assistant position?

The working hours for the Customer Assistant position are as follows: WK 1: - Thursday: 12.15 - 17.30 - Friday: 12.15 - 17.10 - Saturday: 12.15 - 17.30 WK 2: - Thursday: 12.15 - 17.30 - Friday: 12.15 - 17.30 - Saturday: 12.15 - 17.30

What is the primary purpose of the Customer Assistant role?

The primary purpose of the Customer Assistant role is to deliver a great shopping experience for customers, prioritize customer needs over tasks, embrace new working methods, and support continuous improvement through customer feedback.

What are the key responsibilities of a Customer Assistant?

Key responsibilities include serving customers efficiently, maintaining high presentation standards, utilizing digital tools, sharing feedback for improvement, engaging with customers to understand their needs, and completing tasks in line with standard operating procedures (SOPs).

What skills are important for the Customer Assistant position?

Important skills include attention to detail, effective communication, the ability to adapt to change, customer service skills, teamwork, and a willingness to learn and improve.

How does this position contribute to store sales?

This position contributes to store sales by effectively engaging with customers, understanding their needs, promoting products and services, and ensuring that the store environment is appealing and conducive to shopping.

Are there opportunities for training and development in this role?

Yes, employees are encouraged to take ownership of their learning and development and can proactively access digital learning solutions.

Who are the key stakeholders in the Customer Assistant role?

Key stakeholders include customers, colleagues, store leadership, and the BIG team.

Is experience in customer service required for this role?

While specific experience may not be required, a good understanding of customer needs and service principles is important for success in this role.

What does 'best in town' standards refer to?

'Best in town' standards refer to delivering exceptional customer service, maintaining high presentation and cleanliness standards, and ensuring product availability in the store.

How does a Customer Assistant share feedback?

A Customer Assistant shares feedback by communicating insights gathered from customers and colleagues, which helps the team to improve processes and service quality.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan