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Customer Communications Analyst - Student Placement

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Thales

2mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Marketing
  • Belfast

AI generated summary

  • You should pursue a relevant degree, understand customer communication, possess strong analytical skills, and be a self-starter with good communication skills and some knowledge of cybersecurity and video editing.
  • You will create and maintain customer communication materials, collaborate with teams for consistency, support video content development, and analyze KPI measurements for improving engagement.

Requirements

  • Likely pursuing a degree in a relevant field such as Marketing, Business, Communications or other related discipline
  • Knowledge of the fundamentals of customer communication
  • Strong analytical thinking and problem-solving skills.
  • Ability to manage multiple projects at the same time.
  • A productive self-starter with a good work ethic.
  • Strong verbal and written communication skills and ability to work well in a distributed team environment.
  • Knowledge of Customer Success in the technology industry
  • Foundational understanding of cyber security
  • Experience with video editing software
  • Comfortable working with software to create professional documentation and presentations

Responsibilities

  • Develop and maintain internal processes, documents and tools such as process guides, video content and informative, eye-catching, data dashboards that can enable a seamless experience for Customer Success & Services teams before and during a customer interaction.
  • Collaborate with CS & Services teams, collating customer messaging collateral such as email templates, presentations, data sheets etc used across all of Customer Success & Services to identify inconsistencies and implement ongoing improvements.
  • Own the process of creating and maintaining key internal and customer facing templates used by Customer Success Managers such as Business Review and Success Plans
  • Support with development of video content used in Digital CS Programs and the Imperva Community i.e. customer webinar recordings, enablement material such as how-to videos, product demos and customer success stories.
  • Collaborate with our Digital CS team to enhance and maintain templates used for automated customer communications and support with management of Digital email programs.
  • Work with our Imperva Community Manager to create helpful documentation to support adoption of the Community by internal teams while also supporting with customer facing enablement material.
  • Partner with Customer Intelligence Analysts to development KPI measurements related to Customer Communications, report back to CS Management to support decision making for future engagement initiatives based on effectiveness of existing comms
  • Undertake various training as deemed necessary and stay updated on industry trends, customer engagement techniques, and tools

FAQs

What is the location of the Customer Communications Analyst - Student Placement position?

The position is located at BELFAST ARNOTT HOUSE, United Kingdom.

How many days a week is office attendance expected for this role?

Office attendance is expected to be 3 days per week at the Belfast site.

What is the duration of the placement?

The placement is for a duration of 12 months.

Is training provided for this position?

Yes, training will be provided as this is an entry-level position.

What degree is preferred for applicants to this role?

Applicants are likely pursuing a degree in a relevant field such as Marketing, Business, Communications, or a related discipline.

What are the main responsibilities of the Customer Communications Analyst?

Responsibilities include developing internal processes and documentation, collaborating with teams to improve messaging, creating video content, and partnering with analysts to measure communication effectiveness.

What skills are considered essential for this role?

Essential skills include strong analytical thinking, problem-solving abilities, the capacity to manage multiple projects, and strong verbal and written communication skills.

Are there any bonus skills that would be advantageous for applicants?

Yes, bonus skills include knowledge of Customer Success in the technology industry, a foundational understanding of cybersecurity, experience with video editing software, and the ability to create professional documentation and presentations.

Is prior experience required to apply for this position?

No, prior experience is not required as willingness to learn is valued over existing skills.

Does Thales offer support for applicants with disabilities?

Yes, Thales is committed to providing an inclusive and barrier-free recruitment process, offering reasonable adjustments for neuro-diverse applicants or those with disabilities or long-term conditions.

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Thales

Build a future we can all trust.

Consulting
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Thales is a global technology leader with more than 77,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust. Trust is essential for societies to flourish, with humans playing a central role in every critical decision. Thales's high-tech solutions, services and products help companies, organisations and governments to achieve their goals and ambitions. And in each of our five vertical markets — digital identity and security, defence and security, aerospace, space, and transport — our customers play a vital role in society.