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Customer Operations Analyst - Student Placement

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Thales

2mo ago

  • Internship
    Full-time
    Placement Program
  • Data
    IT & Cybersecurity
  • Belfast

AI generated summary

  • You should be pursuing a relevant degree, have data analysis knowledge, programming skills (Python/R/SQL), strong communication, project management ability, and familiarity with data visualization and cloud technologies.
  • You will analyze customer behavior, improve experiences, predict churn, generate reports, collaborate with teams, and stay updated on data analysis trends to drive customer success.

Requirements

  • Likely pursuing a degree in a relevant field such as Computer Science, Data Science, Statistics, Mathematics, Physics, IT, or a related discipline.
  • Knowledge of the fundamentals of Data Analysis.
  • Strong analytical thinking and problem-solving skills.
  • Proficient in one programming language, preferably Python, R, or SQL.
  • Ability to manage multiple projects at the same time.
  • A productive self-starter with a good work ethic.
  • Strong verbal and written communication skills and ability to work well in a distributed team environment.
  • Familiarity with data visualisation tools and statistical analysis software (e.g., Tableau, Power BI, Snowflake, Excel).
  • Knowledge of databases and SQL for data extraction and manipulation.
  • Comfortable working with data cleaning and transformation techniques.
  • Familiarity with cloud-based technologies (e.g. AWS, Azure, Google Cloud Platform).
  • Knowledge of Customer Success operations.

Responsibilities

  • Identify trends, patterns, and key insights related to customer behaviour, product usage, and engagement.
  • Help to improve our customer’s experience.
  • Help to predict customer churn.
  • Help to drive customer retention and expansion.
  • Help to improve Imperva’s products and services.
  • Generate and maintain reports and dashboards for the Customer Success team to track key performance indicators (KPIs) and customer success metrics.
  • Drive meaningful action through a data-driven mindset.
  • Assist team members across the Customer Success team.
  • Collaborate with cross-functional teams and stakeholders to understand analytics needs, set priorities, and work on multiple projects simultaneously.
  • Undertake various training as deemed necessary and stay updated on industry trends, data analysis techniques, and tools.

FAQs

What is the location of the customer operations analyst placement?

The placement is located in Belfast, Northern Ireland, at Arnott House.

What is the duration of the placement?

The placement will last for 12 months.

What type of working model is offered for this position?

A hybrid working model is offered, with an expectation of three days per week on-site in Belfast.

What qualifications are preferred for this role?

Candidates are likely to be pursuing a degree in a relevant field such as Computer Science, Data Science, Statistics, Mathematics, Physics, IT, or a related discipline.

What skills are necessary for the Customer Operations Analyst position?

Necessary skills include knowledge of the fundamentals of Data Analysis, strong analytical thinking and problem-solving skills, proficiency in one programming language (preferably Python, R, or SQL), and strong verbal and written communication skills.

Is training provided for this position?

Yes, training will be provided to help develop specific data analysis skills and understanding of the Imperva business and Customer Success processes.

Are there opportunities for career development within Thales?

Yes, Thales offers fantastic opportunities for employees to learn and develop their careers, with mobility policies that enable career growth at home and abroad.

What is the focus of the Customer Operations Analyst's responsibilities?

The focus includes data analysis and reporting, identifying trends in customer behavior, improving customer experience, predicting customer churn, and collaborating with cross-functional teams.

What are some bonus skills that would be advantageous for applicants?

Bonus skills include familiarity with data visualization tools (e.g., Tableau, Power BI), knowledge of SQL for data extraction, and familiarity with cloud-based technologies (e.g., AWS, Azure).

Are all skills required to apply for this position?

No, candidates are encouraged to apply even if they do not possess all the required skills, as a willingness to learn is valued.

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Thales

Build a future we can all trust.

Consulting
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Thales is a global technology leader with more than 77,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust. Trust is essential for societies to flourish, with humans playing a central role in every critical decision. Thales's high-tech solutions, services and products help companies, organisations and governments to achieve their goals and ambitions. And in each of our five vertical markets — digital identity and security, defence and security, aerospace, space, and transport — our customers play a vital role in society.