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Customer Service Apprentice

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Specsavers

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must have lived in the EU for 3+ years, have the right to work in the UK, be enthusiastic and motivated, a great listener, and new to the Customer Service sector.
  • You will manage calls, address customer inquiries and complaints, schedule appointments, promote products, notify customers about their orders, and ensure accurate record-keeping.

Requirements

  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
  • We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator because that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
  • It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

Responsibilities

  • Efficiently answer all telephone calls to the store
  • Respond positively to customer enquiries and direct them to the appropriate department.
  • Respond positively to and resolve customer complaints.
  • Customers receive advice about when we can provide them with an appointment closest to their requested time.
  • Customers receive a positive and friendly approach to excite them about their planned visit.
  • Customers are advised of the current promotions and any relevant contact lens or product information.
  • Customers details are requested in an empathetic manner.
  • Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
  • Customers receive a reminder call / text.
  • Customer details are recorded accurately.

FAQs

What is the salary for the Customer Service Apprentice position?

The salary for the Customer Service Apprentice position is £6.60 per hour.

How many hours per week will I be working?

You will be working 40 hours per week, including weekend work.

What type of training will I receive?

You will receive on-the-job training alongside structured learning that will lead to a nationally recognized qualification as a Level 2 Customer Service Practitioner.

Are there benefits included with this apprenticeship?

Yes, benefits include Specsavers Perks, mental health support services, discounts on eye and ear care, an additional day of annual leave for your birthday, and enhanced family leave and company sick pay for eligible colleagues.

Can I progress within the company after completing my apprenticeship?

Yes, there are opportunities for further progression and training after completing your apprenticeship.

Who is eligible for this apprenticeship?

Individuals who have lived in the EU for 3 years or more and have the right to work in the UK are eligible to apply.

What kind of experience do I need to apply?

It is essential that you haven’t worked in the Customer Service sector before; this role is for those embarking on a new adventure without prior experience.

What are my responsibilities in this role?

Your responsibilities will include efficiently answering telephone calls, responding to customer inquiries, resolving complaints, advising customers about appointments and promotions, and maintaining accurate customer records.

How do I apply for the apprenticeship?

You can apply for the apprenticeship by following the link provided in the job description for more detailed information about the Specsavers Apprenticeship programme.

Will I be working in a team?

Yes, you will be part of a team working towards a common goal, supported by a friendly and highly-experienced staff.

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Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.