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Customer Service Apprentice

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Specsavers

13d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must have lived in the EU for 3+ years, be a passionate communicator, motivated team player, and eager to start a new adventure in customer service without prior experience.
  • You will answer calls, address inquiries and complaints, schedule appointments, share promotions, record customer details, and notify customers about their orders with a friendly approach.

Requirements

  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
  • We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area.
  • It’s important that you are a great listener and communicator because that’s what excellent service is all about.
  • You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
  • It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

Responsibilities

  • Efficiently answer all telephone calls to the store
  • Respond positively to customer enquiries and direct them to the appropriate department.
  • Respond positively to and resolve customer complaints.
  • Customers receive advice about when we can provide them with an appointment closest to their requested time.
  • Customers receive a positive and friendly approach to excite them about their planned visit.
  • Customers are advised of the current promotions and any relevant contact lens or product information.
  • Customers details are requested in an empathetic manner.
  • Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
  • Customers receive a reminder call / text.
  • Customer details are recorded accurately.

FAQs

What is the job title for this position?

The job title is Customer Service Apprentice.

Where is the job location?

The job is located in Clapham.

What are the working hours for this role?

The working hours are 40 hours per week, including weekend working.

What is the salary for this apprenticeship position?

The salary is £7.00 per hour.

What benefits are offered with this apprenticeship?

Benefits include Specsavers Perks, WeCare/LifeWorks, Headspace, eye and ear care discounts, an additional day of annual leave for your birthday, enhanced family leave, and company sick pay for eligible colleagues.

What qualifications will I earn at the end of this apprenticeship?

You will earn a nationally recognised qualification as a Level 2 Customer Service Practitioner.

How long is the apprenticeship?

The apprenticeship lasts for 13 months.

Who is eligible to apply for this apprenticeship?

Individuals who have lived in the EU for 3 years or more and have the right to work in the UK are eligible to apply.

What skills are required to succeed in this role?

Candidates should be great listeners and communicators, enthusiastic, motivated, team players, and committed to delivering excellent customer service.

What does the role involve?

The role involves efficiently answering telephone calls, responding to customer enquiries, resolving complaints, advising customers, and accurately recording customer details.

How can I apply for this position?

You can apply for the position by visiting the Specsavers Apprenticeship programme page at https://join.specsavers.com/uk/apprenticeships.

Is prior experience in customer service required for this role?

No, prior experience in the customer service sector is not required as this role is intended for individuals who haven't worked in this area before.

How can I contact the recruitment team if I have questions?

You can speak to a member of the Recruitment Administration & Support Service Team by calling 01566 771888.

Will there be opportunities for progression after the apprenticeship?

Yes, there are opportunities for further progression and training after the apprenticeship.

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Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.