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Customer Service Apprentice

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Specsavers

2d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must have lived in the EU for 3+ years and have the right to work in the UK, be a passionate, motivated team player, and be new to customer service. Great listening and communication skills are essential.
  • You will answer calls, resolve complaints, schedule appointments, inform customers of promotions, provide updates on orders, and ensure accurate recording of customer details.

Requirements

  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
  • We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator because that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
  • It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

Responsibilities

  • Efficiently answer all telephone calls to the store
  • Respond positively to customer enquiries and direct them to the appropriate department.
  • Respond positively to and resolve customer complaints.
  • Customers receive advice about when we can provide them with an appointment closest to their requested time.
  • Customers receive a positive and friendly approach to excite them about their planned visit.
  • Customers are advised of the current promotions and any relevant contact lens or product information.
  • Customers details are requested in an empathetic manner.
  • Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
  • Customers receive a reminder call / text.
  • Customer details are recorded accurately.

FAQs

What is the location of the Customer Service Apprentice position?

The position is based in Wood Green.

What is the salary for the Customer Service Apprentice role?

The salary is £6.60 per hour.

How long does the apprenticeship last?

The apprenticeship lasts for 13 months.

What qualifications will I obtain at the end of the apprenticeship?

At the end of the apprenticeship, you will be a fully-fledged Level 2 Customer Service Practitioner.

Are there any prerequisites for applying?

You must have lived in the EU for 3 years or more and have the right to work in the UK.

What kind of training and support will I receive?

You will receive training in customer service, as well as support from an experienced team throughout your apprenticeship.

What are the working hours for this role?

The position is full-time at 40 hours per week, which includes weekend working.

Are there any employee benefits offered?

Yes, benefits include 28 days annual leave plus your birthday off, a discounted benefits scheme, subscription to the "Headspace" app, and access to a confidential employee helpline.

What skills are important for this role?

Key skills include being a great listener and communicator, as well as being enthusiastic, motivated, and a team player.

Is prior experience in customer service required for this position?

No, it is essential that you haven't worked in the customer service sector before; this is aimed at those seeking a new adventure.

What will my main responsibilities be as a Customer Service Apprentice?

You will be responsible for answering telephone calls, responding to customer inquiries, resolving complaints, providing appointment advice, and maintaining accurate customer records.

Will I receive any opportunities for further progression or training after the apprenticeship?

Yes, there are opportunities for further progression and training within the company.

Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.