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Customer Service Apprenticeship

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Specsavers

2d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations

AI generated summary

  • You must have lived in the EU for 3+ years, right to work in the UK, be a great communicator, enthusiastic, motivated, a team player, and new to customer service.
  • You will welcome customers, provide expert advice, handle orders and payments, and ensure high-quality service and product delivery daily.

Requirements

  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
  • It’s important that you are a great listener and communicator because that’s what excellent service is all about.
  • You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
  • It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

Responsibilities

  • Giving customers top-notch advice
  • Giving customers a warm welcome
  • Dealing with orders
  • Dealing with payments
  • Delivering high quality products and service

FAQs

What is the pay for the Customer Service Apprenticeship?

The pay for the Customer Service Apprenticeship is £6.50 an hour, which equates to £12,709.12 a year.

What are the working hours for this apprenticeship?

The apprenticeship requires full-time hours of 37.5 hours per week, with weekend working being essential.

Will I receive any training during the apprenticeship?

Yes, you will receive structured on-the-job training alongside a personalized development plan that leads to a nationally recognized qualification as a Level 2 Customer Service Practitioner.

How long does the apprenticeship last?

The Customer Service Apprenticeship lasts for 13 months.

What qualifications do I need to apply for this apprenticeship?

You need to have lived in the EU for 3 years or more and have the right to work in the UK. Additionally, you should not have prior experience in the Customer Service sector.

What kind of support can I expect during the apprenticeship?

You will have the support of a friendly, highly-experienced team, a qualified assessor, and a structured training program throughout your apprenticeship.

What benefits do I receive as an apprentice?

As an apprentice, you will enjoy benefits such as Specsavers Perks, a confidential employee helpline (WeCare), discounted glasses for yourself and family, no late nights, shorter weekend shifts, and paid holidays.

What tasks will I be responsible for in this role?

Your responsibilities will include giving customers top-notch advice, providing a warm welcome, dealing with orders and payments, and delivering high-quality products and service.

When can I apply for this apprenticeship?

You can apply for the apprenticeship as soon as the vacancy is posted, but it is recommended to do so early as the vacancy will close once all available assessment places are filled.

How can I get more information about the Specsavers Apprenticeship program?

For more detailed information about the Specsavers Apprenticeship program, you can visit the link: https://join.specsavers.com/uk/apprenticeships.

Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.