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Customer Service Assistant

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Specsavers

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be passionate about customer service, a great team player, confident with IT, and open to feedback. Previous experience in fast-paced environments and basic optical/audiology knowledge is needed.
  • You will create a welcoming store atmosphere, ensuring excellent care for every customer while supporting your team in providing exceptional service.

Requirements

  • Passion for providing excellent customer service and making customers’ lives easier
  • Great teamwork
  • A good initiative
  • Confidence in using IT systems
  • Excellent communication and listening skills
  • Prepared to step out of your comfort zone and try something new
  • Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)
  • Previous experience in a fast-paced customer service environment
  • Experience in optics or Audiology business
  • Basic knowledge/experience of optical and/or Audiology terminology

Responsibilities

  • Create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.

FAQs

What is the job title for this position?

The job title is Customer Service Assistant, also known as a Trainee Optical Assistant at Specsavers.

Is previous experience required for this role?

No, previous experience is not required. We provide training for all new hires.

What are the working hours for this position?

The position offers Saturday and Sunday hours, totaling 16 hours a week.

What is the starting salary for this role?

The starting salary ranges from £8.80 to £11.64 an hour, depending on age and experience.

Are there opportunities for progression in this role?

Yes, there are fantastic progression opportunities, including certifications like Cert 3 and Cert 4 (BTech equivalents).

What type of discounts are available for employees?

Employees receive an in-store discount as well as a friends and family discount.

What skills are required to apply for this role?

Candidates should have a passion for excellent customer service, teamwork, initiative, confidence in using IT systems, strong communication and listening skills, willingness to step out of their comfort zone, and openness to feedback and development.

Is there any desirable experience that can enhance my application?

Yes, desirable experience includes previous work in a fast-paced customer service environment, experience in optics or audiology businesses, and basic knowledge or experience of optical and/or audiology terminology.

How can I apply for this position?

If you possess the required skills and experience, you can submit your application now.

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Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.