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Customer Service Graduate

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Smith & Nephew

28d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Logistics
  • Johannesburg
  • Quick Apply

AI generated summary

  • You must have a Matric Qualification and a Bachelor of Commerce Degree or a similar qualification.
  • You will manage customer communications, process orders, ensure timely deliveries, maintain accurate records, resolve inquiries, and collaborate with various teams to enhance customer satisfaction.

Requirements

  • Matric Qualification
  • Bachelor of Commerce Degree or Similar

Responsibilities

  • Manage all customer emails and telephone calls within the required response times.
  • Process all customer orders within 24 hours to meet customer’s SLA and expectations.
  • Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations.
  • Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives.
  • Ensure good document management and adherence to all document control regulations.
  • Develop strong relationships with customers and provide positive and professional customer service and support.
  • Respond to customer’s enquiries and manage disputes within the required response time.
  • Use initiative and be proactive in resolving customer queries promptly. Seek assistance from Team lead when needed to determine appropriate solution.
  • Utilize all customer & external third party systems/ portals as required in order to perform daily duties.
  • Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.

FAQs

What is the job title for this position?

The job title is Customer Service Graduate.

Where is this position located?

This position is located in Gauteng.

What are the main responsibilities of the Customer Service Graduate?

The main responsibilities include managing customer emails and calls, processing customer orders, ensuring accurate transaction entry, prioritizing workloads, managing document control, building relationships with customers, handling inquiries and disputes, and utilizing customer systems and portals effectively.

What qualifications are required for this position?

Candidates must have a Matric qualification and a Bachelor of Commerce Degree or similar.

What type of training will be provided?

Training will be hands-on, team-customized, and includes mentorship.

Is there a focus on inclusion and diversity within the company?

Yes, the company is committed to welcoming, celebrating, and thriving on diversity, as reflected in their Employee Inclusion Groups.

What benefits does the company offer for work-life balance?

The company offers flexible vacation and time off, paid holidays, and paid volunteering hours.

Are there programs for employee well-being?

Yes, the company provides an Employee Wellness Programme and additional benefits for well-being.

How does the company encourage professional growth?

The company encourages professional growth through training, mentorship, and the development of strong relationships across various departments.

Can I receive alerts for similar job opportunities?

Yes, you can stay connected and receive alerts for jobs like this by joining the talent community.

Where can I find more information about the company's culture?

You can check the company’s Glassdoor page for insights into the culture, life, and benefits at Smith+Nephew.

Is there a way to see the company’s mission and team?

Yes, you can explore the new website to learn more about the company's mission, team, and opportunities available.

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Smith & Nephew

We design and manufacture technology that takes the limits off living.

Manufacturing & Electronics
Industry
10,001+
Employees
1856
Founded Year

Mission & Purpose

Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.