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Customer Success Intern, Support Renewals

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Oracle

19d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need strong customer service skills, attention to detail, organizational and analytical abilities, independence, motivation, and Microsoft Office experience for this technical/sales role.
  • You will manage customer support renewal inquiries, educate clients on contracts, resolve issues, review quotes and invoices, and coordinate with sales for new opportunities.

Requirements

  • Qualifications & Characteristics:
  • Duties and tasks are standard with some variation.
  • Excellent customer service skills answering phones and emails.
  • Works independently within defined policies and procedures.
  • Strong attention to detail, organizational skills, and analytical skills.
  • Motivated self-starter and curious.
  • The position is technical / sales oriented. Microsoft Office experience is required.

Responsibilities

  • Answering inbound customer calls and emails as it pertains to their support renewals.
  • Following up on a subset of renewals in varying sized and customers in an assigned manner.
  • Educating customers on business practices and any associated contractual implications.
  • Ensuring customer awareness and understanding of applicable elements of the Support Portfolio.
  • Managing exceptions for customers with issues that may delay or inhibit renewals.
  • Identifying and transferring leads to sales reps for new opportunities.
  • Accurately forecasting business targets and opportunities in assigned accounts.
  • Reviewing renewal quotes to make sure pricing is accurate compared to the original order prior to being published online.
  • Reviewing information from the customers commitment (purchase order) to make sure it aligns with the quote.
  • Working directly with customers via email and phone discussing the support renewal while working through any questions or concerns.
  • Answering phones calls or online chats from our renewal’s hotline.
  • Working directly with at risk customers to quickly resolve issues and secure the support renewal.
  • Making changes to renewal quotes with pricing or contact information.
  • Making corrections on invoices while working with customers on past due invoices.

FAQs

What is the duration of the internship?

The internship will start on June 9, 2025, and will conclude on August 15, 2025.

What are the working hours for this internship?

The internship is a full-time position, requiring 40 hours of work per week, Monday to Friday.

Will there be training provided during the internship?

Yes, training will be given at the beginning of the internship with various internal teams for overall knowledge of the Digital Renewal Center.

What skills are required for this position?

The position requires excellent customer service skills, strong attention to detail, organizational skills, analytical skills, and experience with Microsoft Office.

Is prior experience necessary for this internship?

While previous experience is beneficial, the position is designed for collaborative interns eager to learn, so prior experience is not strictly required.

Is this internship focused on customer interaction?

Yes, a key focus of the internship involves directly interacting with customers via phone and email to address support renewal questions and concerns.

Do interns receive individual goals and requirements?

Yes, interns will have individual goals and requirements to help guide their experience during the internship.

Will interns have the chance to provide feedback during the program?

Yes, interns are expected to provide feedback to trainers and managers to help improve the intern program.

Is visa sponsorship available for this position?

No, visa sponsorship is not available for this position.

What kind of tasks will interns be involved in?

Interns will be involved in a variety of tasks, including customer outreach, data management, billing arbitration, and assisting with renewal quotes.

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Oracle

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.

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