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Digital Engagement Coordinator ��� Student Placement

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Thales

16d ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    IT & Cybersecurity
  • Belfast

AI generated summary

  • You should have strong communication skills, a customer-focused mindset, familiarity with online marketing, video editing experience, and the ability to analyze trends for improvement.
  • You will source feedback, update content, collaborate on community metrics, optimize member access, draft content, upload videos, promote events, enhance user experience, and support strategic projects.

Requirements

  • Excellent communication skills, both written and verbal.
  • Strong customer-focused mindset with a passion for enhancing user experience.
  • Familiarity with online marketing, communities and analytics is preferred.
  • Ability to analyze trends and adapt strategies for continuous improvement.
  • Foundational understanding of Customer Success in the technology industry.
  • Experience with video editing software.
  • Comfortable working with software to create professional documentation and content.

Responsibilities

  • Source feedback on unresolved discussion threads from subject matter experts to ensure timely, informative responses.
  • Review and update existing content; identify content gaps.
  • Collaborate with the Customer Intelligence team to measure the effectiveness of community areas and content.
  • Optimize member access and utilization of the platform through direct contact and development of enablement resources and user tips.
  • Draft and proofread various content formats (e.g., blog posts, webinar invitations, scripts).
  • Edit and upload video content.
  • Upload regular and ad hoc reports and content to the community site.
  • Promote and facilitate live community events.
  • Enhance the user experience and interface of the Community site.
  • Conduct competitive landscape analysis.
  • Coordinate the Community Champion program.
  • Work with data analysts to improve reporting mechanisms.
  • Support the Digital Community Manager on strategic projects and reporting.
  • May be asked to support the Digital Program Managers on an ad hoc basis.

FAQs

What is the job title for this position?

The job title for this position is Digital Engagement Coordinator – Student Placement.

Where is the job located?

The job is located in Belfast, United Kingdom, with a hybrid working model.

What company is offering this position?

This position is offered by Imperva, a Thales Company.

What is the duration of the placement?

The placement is for a duration of 12 months.

What are the primary responsibilities of the Digital Engagement Coordinator?

The primary responsibilities include supporting the Digital Community, developing enablement content, measuring community effectiveness, enhancing user experience, and coordinating community events.

What skills are required for this role?

Required skills include excellent communication skills, a strong customer-focused mindset, familiarity with online marketing and analytics, and the ability to analyze trends for continuous improvement.

Are there any bonus skills that would be advantageous for applicants?

Yes, bonus skills include a foundational understanding of Customer Success in the technology industry, experience with video editing software, and proficiency in creating professional documentation.

Is prior experience necessary to apply for this position?

No, candidates are encouraged to apply even if they do not possess all the required skills, as a willingness to learn is valued.

What is the importance of the Digital Community for the role?

The Digital Community is crucial as it serves as a collaborative platform for over 13,000 customers to connect, share insights, and enhance their user experience with Imperva's products.

Does the company support flexible working patterns?

Yes, the company offers flexibility to suit employees' lifestyles, including part-time hours, job sharing, home working, and flexible start and finish times.

Will applicants need to provide any evidence of identity or eligibility to work in the UK?

Yes, candidates will need to provide evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years.

How does Thales ensure an inclusive recruitment process?

Thales is committed to providing an inclusive and barrier-free recruitment process and will offer reasonable adjustments to support neuro-diverse applicants or those with disabilities.

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Thales

Build a future we can all trust.

Consulting
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Thales is a global technology leader with more than 77,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust. Trust is essential for societies to flourish, with humans playing a central role in every critical decision. Thales's high-tech solutions, services and products help companies, organisations and governments to achieve their goals and ambitions. And in each of our five vertical markets — digital identity and security, defence and security, aerospace, space, and transport — our customers play a vital role in society.