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Graduate Customer Support Engineer - 2 Year Fixed Term Contract

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Mitsubishi Heavy Industries

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Leeds

AI generated summary

  • You should possess a relevant degree, strong communication skills, a problem-solving mindset, and the ability to work well in teams for this 2-year contract role.
  • You will provide customer support, troubleshoot technical issues, assist in product installations, and ensure customer satisfaction through effective communication and problem-solving skills.

Requirements

  • - Have a Bachelor's Degree in Mechanical is preferred with exposure in any areas of Steam Turbine design, operation, repair, service, installation, or commissioning
  • - Experience in developing and writing specifications and/or proposals.
  • - Effective customer service skills and strong organizational skills.
  • - Strong analytical and problem-solving ability and adept at communicating with all levels of the organization.
  • - Proficient technical report writing and communication skills.
  • - Ability to work in a multidisciplinary team having people with different cultures and nationalities.
  • - Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software
  • - Fluency in business English

Responsibilities

  • Communicate effectively with all levels of employees.
  • Maintain the highest degree of honesty and integrity at all times.
  • Being part of multi-disciplinary engineering team, the Graduate Customer Support Engineer is expected to have the motivation and flexibility to learn the operational aspects of Gas Turbines, Steam Turbines, and Generators.
  • You will develop your knowledge to be comfortable and represent the company during planned inspections of Gas/Steam Turbines when required.
  • Responsible to solve Customer problems ("end" Customer and "internal" Customer) when it is assigned by Engineering department.
  • To write and or revise Quality Management procedures as and when requested.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Customer-focused mind-set with proven ability to respond quickly to meet the customer needs.
  • Willing to work off hours and weekends to support emergency issue resolution.
  • Ability and willingness to travel to customer sites around 50% time whenever required.
  • Ability to work autonomously, take lead in development of solutions, deliver under pressure and with tight deadlines.
  • To know and implement the quality policy of MHPS-EU.
  • Comply with all safety policies, practices and procedures at all times.
  • Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.

FAQs

What is the main role of a Graduate Customer Support Engineer at Mitsubishi Power?

The main role of a Graduate Customer Support Engineer is to provide daily technical assistance to customers, offer solutions to various technical matters, and support maintenance activities planning and execution for equipment such as OEM Steam Turbines, Gas Turbines, Generators, and Control Systems.

What are the key responsibilities of the Graduate Customer Support Engineer?

Key responsibilities include communicating effectively, solving customer problems, participating in team efforts to achieve departmental goals, writing and revising Quality Management procedures, and being involved in inspections of Gas/Steam Turbines.

Is travel required for this position?

Yes, the role requires the ability and willingness to travel to customer sites approximately 50% of the time.

What level of education is required for the Graduate Customer Support Engineer position?

A Bachelor's Degree in Mechanical Engineering is preferred, particularly with exposure in areas related to Steam Turbine design, operation, repair, service, installation, or commissioning.

What skills are essential for this role?

Essential skills include effective customer service, strong organizational abilities, analytical problem-solving skills, technical report writing proficiency, and the capability to communicate with all levels of the organization.

What type of work environment will the Graduate Customer Support Engineer engage in?

The Engineer will be part of a multi-disciplinary team, working in a collaborative environment with colleagues from different cultures and nationalities.

What technical knowledge is expected from a suitable candidate?

Candidates should have a good knowledge of the MS Office suite, including Word, Excel, and PowerPoint, as well as proficiency in simulation software. Fluency in business English is also required.

Are there specific qualities the ideal candidate should possess?

The ideal candidate should maintain high honesty and integrity, have a customer-focused mindset, be motivated and flexible to learn, and be willing to work off hours and weekends when necessary.

What kind of support does the Customer Support Engineering team provide?

The team provides engineering support during scheduled or forced outages, daily operations, and maintenance planning to ensure the reliability, availability, and safety of customer’s operating assets.

What is Mitsubishi Power's mission in the industry?

Mitsubishi Power aims to be a global leader in thermal power and environmental technologies, contributing to the future of a sustainable society through innovative solutions and robust after-sales service.

Mitsubishi Heavy Industries

Manufacturing & Electronics
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Mitsubishi Heavy Industries (MHI) Group is one of the world’s leading industrial firms. For more than 130 years, we have channeled big thinking into solutions that move the world forward – advancing the lives of everyone who shares our planet. We deliver innovative and integrated solutions across a wide range of industries, covering land, sea, sky and even space. MHI Group is 80,000 strong in more than 200 companies worldwide, operating in various sectors: power & energy, industrial machinery, urban infrastructure, aerospace and defense. We have a consolidated revenue of around 40 billion USD, and have consistently been a Fortune Global 500 company since the list's inception. We aim to contribute to environmental sustainability while achieving global growth, using our leading-edge technologies. By bringing people and ideas together as one, we continue to pave the way to a future of shared success.