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Guest Operations Internship, Kennedy Space Center

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Delaware North

9d ago

  • Internship
    Full-time
    Summer Internship
  • Hospitality & Retail
    People, HR & Administration
  • Merritt Island

AI generated summary

  • You must be 18+, pursuing a hospitality degree, proficient in Microsoft Office, able to stand long hours, withstand Florida weather, and work day/evening shifts including holidays and weekends.
  • You will learn operations, ride safety, and guest relations, enhance experiences through research, brainstorm concepts, work with mentors, and present your project proposal to leadership.

Requirements

  • Must be at least 18 years old.
  • Working towards or have a bachelor's degree in hospitality.
  • Knowledge of Microsoft Office.
  • Ability to sit or stand long periods of time.
  • Able to withstand outdoor Florida climates.
  • Day shift
  • Evening shift
  • Holidays
  • Weekends

Responsibilities

  • The interns will be introduced to the various operations and guest experience procedures at KSCVC.
  • They will learn about ride safety, guest flow management, and related procedures.
  • The interns will be taught how to handle guest relations and VIP experiences, in the Delaware North way.
  • The interns will work on improving the "KSC Experience." This project will involve researching emerging technologies, trends, and guest expectations.
  • Brainstorming innovative concepts to enhance our guest experiences and operational efficiency.
  • Develop a proposal outlining the project's vision, feasibility, and potential impact.
  • Each intern will be paired with a senior manager who will serve as a mentor throughout the program.
  • Mentors will provide guidance, advice, and insights into DNC and KSCVC.
  • The interns will participate in leadership and project management meetings.
  • They will have one-on-ones with senior leadership, including a shadow day.
  • Interns will have regular check-ins with mentors to discuss progress, challenges, and learning objectives.
  • They will receive constructive feedback to facilitate growth.
  • After the program, the interns will present their "KSC Experience" project proposal to a panel of Senior Leadership.
  • This presentation will showcase their creativity, research, and problem-solving skills.

FAQs

What is the pay range for the Guest Operations Internship at Kennedy Space Center?

The pay range for the Guest Operations Internship is $17.00 - $18.00 per hour.

Is the internship paid?

Yes, the internship is paid and can also be completed for academic credit.

What are the internship dates?

Summer internship dates typically span 10-14 weeks.

What type of training will interns receive?

Interns will receive orientation and training on various operations and guest experience procedures at Kennedy Space Center.

Will interns have a mentor during the program?

Yes, each intern will be paired with a senior manager who will serve as a mentor throughout the program.

Are there physical requirements for the internship?

Yes, interns must be able to sit or stand for long periods of time and withstand outdoor Florida climates.

How many complimentary tickets do interns receive?

Interns receive 12 complimentary tickets and 4 parking passes per year to share with friends and family.

What are the typical shifts for this internship?

The typical shifts include day shifts, evening shifts, holidays, and weekends.

What are the learning objectives for the internship?

The learning objectives include project management, leadership development, ride operations, and guest services training.

Are there opportunities for professional development during the internship?

Yes, interns will participate in leadership and project management meetings and have one-on-ones with senior leadership.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.