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Guest Operations Internship, Kennedy Space Center

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Delaware North

9d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Hospitality & Retail
  • Merritt Island

AI generated summary

  • You must be 18+, pursuing a bachelor's in hospitality, know Microsoft Office, and endure long periods of sitting or standing in Florida's outdoor climate.
  • You will learn operations and guest experience, manage projects, engage in guest services, research trends, brainstorm ideas, present proposals, and receive mentorship from senior leaders.

Requirements

  • Must be at least 18 years old.
  • Working towards or have a bachelor's degree in hospitality.
  • Knowledge of Microsoft Office.
  • Ability to sit or stand long periods of time.
  • Able to withstand outdoor Florida climates.

Responsibilities

  • The interns will be introduced to the various operations and guest experience procedures at KSCVC.
  • Project Management
  • Leadership- will be matched with a Senior leadership Mentor
  • Attractions and Ride Operations: They will learn about ride safety, guest flow management, and related procedures.
  • Guest Services: The interns will be taught how to handle guest relations and VIP experiences, in the Delaware North way.
  • The interns will work on improving the "KSC Experience." This project will involve:
  • Researching emerging technologies, trends, and guest expectations.
  • Brainstorming innovative concepts to enhance our guest experiences and operational efficiency.
  • Develop a proposal outlining the project's vision, feasibility, and potential impact.
  • Each intern will be paired with a senior manager who will serve as a mentor throughout the program.
  • Mentors will provide guidance, advice, and insights into DNC and KSCVC.
  • The interns will participate in leadership and project management meetings.
  • They will have one-on-ones with senior leadership, including a shadow day.
  • Interns will have regular check-ins with mentors to discuss progress, challenges, and learning objectives.
  • They will receive constructive feedback to facilitate growth.
  • After the program, the interns will present their "KSC Experience" project proposal to a panel of Senior Leadership.
  • This presentation will showcase their creativity, research, and problem-solving skills.

FAQs

What is the duration of the Guest Operations Internship?

The summer internship typically spans 10-14 weeks.

What is the pay for the internship?

The pay for the Guest Operations Internship ranges from $17.00 to $18.00 per hour.

Are the internships paid?

Yes, all Delaware North internships are paid.

Can the internship be completed for academic credit?

Yes, the internship can be completed for academic credit.

What kind of benefits are offered to interns?

Interns are eligible for health, dental, and vision insurance, a 401k with company match, paid vacation days, tuition reimbursement, and other perks.

What are the learning objectives for interns?

Learning objectives include project management, leadership development, ride operations, and guest services training.

Will interns have a mentor during the program?

Yes, each intern will be paired with a senior manager who will serve as a mentor.

What physical requirements are necessary for this role?

Interns must be able to sit or stand for long periods and withstand outdoor Florida climates.

What are the shift details for this internship?

Interns may be required to work day shifts, evening shifts, holidays, and weekends.

What will the final project entail?

Interns will present their "KSC Experience" project proposal to a panel of Senior Leadership, showcasing their creativity, research, and problem-solving skills.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.