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Help Desk Intern

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Impinj

6d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Seattle
  • Quick Apply

AI generated summary

  • You should be pursuing a Bachelor's in IT or related field, have basic tech knowledge, strong problem-solving and communication skills, be customer-focused, and work well both independently and in teams.
  • You will respond to IT support requests, troubleshoot hardware/software issues, assist with network connectivity, manage user accounts, maintain equipment, and support in-house events.

Requirements

  • Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field
  • Basic knowledge of computer hardware, software, and networking concepts
  • Familiarity with Windows and macOS operating systems
  • Strong problem-solving skills and ability to troubleshoot technical issues
  • Excellent communication skills, both verbal and written
  • A customer service-oriented attitude with a willingness to learn
  • Ability to work independently and as part of a team
  • Attention to detail and strong organizational skills.

Responsibilities

  • Respond to IT support requests via phone, email, or in-person in a timely and professional manner
  • Diagnose and resolve hardware and software issues on desktops, laptops, printers, mobile devices, and other IT equipment
  • Assist with network connectivity issues, including Wi-Fi, VPN, and LAN/WAN configurations
  • Provide support for remote users, ensuring they have secure access to necessary resources
  • Assist with inventory tracking and equipment lifecycle management, such as checking in returned equipment and assessing what equipment can be deployed
  • Ensure conference rooms are running correctly
  • Provide IT support to in-house company events
  • Install, configure, and maintain operating systems, software applications, and security updates
  • Manage user accounts, permissions, and access rights in various systems, including Active Directory and other enterprise applications

FAQs

What is the role of the Help Desk Intern at Impinj?

The Help Desk Intern provides IT support, including diagnosing and resolving hardware and software issues, managing user accounts, and assisting with inventory and equipment lifecycle management.

What qualifications are required for the Help Desk Intern position?

Candidates should be pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field, with basic knowledge of computer hardware, software, and networking concepts.

What technical skills will the intern gain during the internship?

Interns will receive hands-on training in systems such as Active Directory, Microsoft 365 Admin, Microsoft Intune, Microsoft Entra, Teams Admin Center, Jamf, and more.

What type of support will the intern provide?

The intern will support users by responding to IT support requests, diagnosing technical issues, assisting with network connectivity, and providing support for remote users.

Where will the internship take place?

The position requires on-site presence at the Fairview and Beacon Hill offices in Seattle.

Is there a mentorship component in the internship program?

Yes, the Impinj Summer Internship Program includes mentorship and guidance from early-career professionals.

What is the compensation range for this internship?

The typical base pay range for this role across the US is $26.00/hour - $36.00/hour, depending on various factors such as experience and skills.

Will the intern have the opportunity to work on meaningful projects?

Yes, interns will contribute to meaningful projects while gaining valuable insights, skills, and connections to support their future careers.

Does Impinj offer benefits for this internship?

Yes, interns will receive benefits that may include exposure to senior leadership, networking opportunities, and access to company resources and events.

What is the company culture like at Impinj?

Impinj fosters an open and innovative environment, values collaboration and teamwork, and encourages a positive work/life balance with a focus on inclusivity and diversity.

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Impinj

Enabling a Boundless Internet of Things

Technology
Industry
201-500
Employees
2000
Founded Year

Mission & Purpose

Impinj (NASDAQ: PI) helps businesses and people analyze, optimize, and innovate by wirelessly connecting billions of everyday things—such as apparel, automobile parts, luggage, and shipments—to the Internet. The Impinj platform uses RAIN RFID to deliver timely data about these everyday things to business and consumer applications, enabling a boundless Internet of Things. If it’s a thing, our platform can connect it. Impinj enables digital transformation by extending the Internet’s reach from the cloud, through edge connectivity devices, all the way to physical items. Our broad partner ecosystem uses our platform's best-in-market products, capabilities, and technology to build IoT solutions that bring visibility and automation to intelligent systems. Wirelessly connect everyday items. Identify, locate, and protect them. And deliver data about those items to applications like inventory management, asset management, and shipment verification. Why become an Impinjineer? At Impinj, you will find an innovative, passionate, curious team that is constantly pushing ideas forward and creating technology that positively impacts the world. Our employees enjoy competitive benefits, a flexible & collaborative work environment, and the knowledge that they are making a difference. Diversity & Inclusion We recognize our responsibility to use our platform, voice, and influence to seek out injustices and ensure that Impinj becomes a model of D&I. That responsibility starts from within. As a result of sincere, months-long discussions, our team members decided on these goals to bolster Impinj’s diversity efforts: * Diversify our hiring process and seek out applicants from diverse backgrounds
 * Maintain an inclusive, respectful workplace where team members from all backgrounds feel supported and have opportunities for development * Participate in our community * Actualize and commit to our D&I strategy through our newly formed cross-divisional Diversity Action Team.

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