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I

International Air Transport Association (IATA)

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Business, Operations & Strategy
  • Geneva

AI generated summary

  • You need a business degree, back-office experience, strong English skills, a proactive attitude, and good organizational abilities. Familiarity with SAP ERP is a plus.
  • You will manage contract activities in SAP, train stakeholders, ensure compliance with SOPs, chase payments, support marketing tasks, and assist the Contract Office Manager as needed.

Requirements

  • University degree in Business Administration or equivalent and some work experience in back-office, operations or similar.
  • Ability to work effectively in an international and multicultural fast-paced team environment.
  • Hands-on with a willingness to learn/figure things out. Persistent and positive can-do approach.
  • Ability to work efficiently and effectively under pressure and meet deadlines. Strong sense of customer service, ownership, and accountability. Self-motivated.
  • Proven organizational skills with the ability to handle multiple queries simultaneously while maintaining attention to detail. Good interpersonal and communication skills.
  • Excellent English skills (verbal & written), knowledge of other languages is an asset.
  • Highly computer literate, with willingness to learn about more about the SAP ERP, particularly Sales and Distribution Module.
  • Candidates must possess and exhibit the core IATA values (be people and team oriented, focused on results, embrace innovation and change, and demonstrate leadership and personal integrity).

Responsibilities

  • Understanding the business need and ensuring you have all necessary data to fulfil it.
  • Training stakeholders on approval processes and their requirements.
  • Performing OtC activities from beginning to end on assigned contracts/sales orders:
  • Contracting and billing in SAP
  • Making sure LoBs follow SOPs when raising requests and
  • Occasionally chasing payments with customers.
  • Sharing best practices with the Contract Office team.
  • Performing PtP activities on assigned contracts
  • Helping the Marketing team with assigned back office tasks
  • Any other tasks assigned by the Contract Office Manager

FAQs

What is the duration of the internship contract?

The contract duration is 6 months, extendable to 11 months from 13 January 2025 onwards.

What is the primary responsibility of the intern in the Contract Office?

The primary responsibility is to perform end-to-end back-office tasks for suppliers or customers, particularly in contracting and billing, as part of the Order-to-Cash (OtC) process.

What qualifications are required for this internship position?

Candidates must have a university degree in Business Administration or equivalent, along with some work experience in back-office or operations.

What types of tasks will I be performing in this role?

Tasks include performing OtC activities, training stakeholders on approval processes, chasing payments with customers, and assisting with back-office tasks for the Marketing team.

Is prior experience with SAP required for this internship?

While not required, familiarity with SAP, particularly the Sales and Distribution Module, is advantageous; the intern should be willing to learn about it.

What skills are important for success in this internship?

Important skills include strong organizational abilities, attention to detail, effective communication, customer service orientation, and a self-motivated attitude.

Are there opportunities for volunteering activities during the internship?

Yes, IATA encourages employees, including interns, to participate in volunteering activities that support causes they care about.

Will there be any travel required for this internship?

No, travel is not required for this internship position.

What languages should candidates be proficient in?

Candidates must have excellent English skills (verbal and written), and knowledge of other languages is considered an asset.

What is the work environment like at IATA?

The work environment at IATA is international and multicultural, emphasizing teamwork, diversity, and a positive approach to challenges.

I

International Air Transport Association (IATA)

Flying is the Business of Freedom #FlySafe #WeAreAviation

Transportation
Industry
1001-5000
Employees
1945
Founded Year

Mission & Purpose

IATA is an international trade organization, created over 70 years ago by a group of airlines. Today, IATA represents some 320 airlines in 120 countries comprising 83% of total air traffic. The organization also represents, leads and serves the airline industry in general. IATA's Director General and CEO is Willie Walsh.