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Intern, Fan Experience

A

Arizona Diamondbacks

9d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Marketing
  • Phoenix
    Remote

AI generated summary

  • You must have strong writing, communication, and organizational skills, be a self-starter able to work independently, proficient in MS Office, and passionate about a career in sports.
  • You will oversee dining experiences at Chase Field, analyze fan feedback, assist with event planning, manage social media and restaurant reviews, and build local business relationships.

Requirements

  • Excellent writing and interpersonal communication skills
  • Excellent organizational skills
  • Strong problem-solving and analytical skills
  • Ability to multi-task, exhibit detailed work and are customer-service oriented
  • Must be a self-starter and have the ability to work independently to develop projects and produce desired results
  • Strong teamwork attitude
  • Proficient in Microsoft Outlook, Word, Excel and PowerPoint, CRM
  • Must be a junior, senior, postgraduate student or within a year of post-graduation obtaining a degree from an accredited college or university
  • Must be passionate and motivated to pursue a career in the sports industry
  • Minimum of 20 hours per week
  • Work flexible hours including nights, weekends and holidays as required. This internship is designed where the majority of hours worked will be event-based.
  • Ability to walk and stand for long periods
  • Ability to lift and carry heavy objects, as required

Responsibilities

  • Serve as team resource to Levy Restaurants on all Chase Field dining experience and retail components including, but not limited to, general concessions, in-seat service, premium spaces, suites, group areas and retail operations.
  • Create a plan that encompasses game day oversight of dining experience pertaining to, line queuing, concourse traffic patterns and service wait times, while identifying strengths, weaknesses, and opportunities for growth.
  • Collaborate with Corporate Partnerships department so that all partner food, beverage and retail service touchpoints and activation goals are achieved.
  • Study fan satisfaction surveys and feedback to analyze trends and ensure standards are being met.
  • Assist with the planning and execution of special events at Guy Fieri’s DTPHX Kitchen & Bar
  • Assist in the planning and execution of social media posts in relation to the restaurant
  • Manage and respond to Guy Fieri’s restaurant reviews
  • Research businesses surrounding Chase Field and assist in building relationships with them
  • Assist with D-backs Fantasy Camp as required

FAQs

What is the purpose of the Intern, Fan Experience position?

The purpose of this internship is to assist the Director, Fan Experience, and other key team members with gameday operations at Chase Field, focusing on concessions, retail, and overall fan experience.

What are the primary duties of this internship?

Primary duties include serving as a resource to Levy Restaurants on dining experience, creating a gameday oversight plan, collaborating with Corporate Partnerships, analyzing fan satisfaction, assisting with special events, managing social media posts, researching local businesses, and supporting D-backs Fantasy Camp.

What skills are necessary for this internship?

Necessary skills include excellent writing and communication skills, organizational and problem-solving skills, the ability to multi-task, a strong teamwork attitude, and proficiency in Microsoft Office and CRM software.

What are the education requirements for this internship?

Candidates must be juniors, seniors, postgraduate students, or within a year of graduation from an accredited college or university, with a passion for pursuing a career in the sports industry.

How many hours per week is this internship?

A minimum commitment of 20 hours per week is required for this internship.

Is the internship primarily event-based?

Yes, the majority of hours worked during this internship will be event-based, particularly during gamedays.

Are there flexible working hours?

Yes, the internship requires flexible working hours, including nights, weekends, and holidays as needed.

What are the physical demands of the role?

The role requires the ability to walk and stand for long periods and occasionally lift and carry heavy objects.

Is this internship paid?

The job description does not specify whether this internship is paid; please check with the employer for confirmation on compensation.

What type of workplace culture can interns expect?

Interns can expect an equal opportunity workplace culture that values diversity and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

A

Arizona Diamondbacks

Entertainment & Media
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

The Arizona Diamondbacks have won five National League West Division Championships (1999, 2001-02, 2007, 2011) since entering Major League Baseball as an expansion franchise in 1998. The D-backs also became the fastest expansion team to win a World Series Championship after defeating the New York Yankees in the 2001 World Series in only their fourth year of existence. The club plays its games at Chase Field in downtown Phoenix, which features a signature swimming pool and a retractable roof, to keep fans comfortable in an air-conditioned facility during the hot summer months. The organization has also given back more than $55 million to non-profit organizations in Arizona since 1997 through its Arizona Diamondbacks Foundation and is consistently named among the “Best Places to Work” by the Phoenix Business Journal and BestCompaniesAZ.