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Intern Front Office | Avani Museum Quarter

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NH Hotels

3mo ago

  • Internship
    Full-time
    Placement Program
  • Hospitality & Retail
    People, HR & Administration
  • Amsterdam

AI generated summary

  • You should be approachable, energetic with guests, accurate, flexible, fluent in Dutch and English, service-oriented, and have a good sense of humor.
  • You will check in/out guests, handle administrative tasks, provide information, manage upselling and complaints, and foster a welcoming team atmosphere to enhance guest experiences.

Requirements

  • Are you an approachable person?
  • Do you get energy from working with (international) guests?
  • Are you accurate, flexible and do you have a perfect command of the Dutch and English language?
  • Do you always strive for perfect service?
  • Do go through life with lots of humor?

Responsibilities

  • As a Front Office Trainee you are one of the most important representatives of the hotel.
  • You are (partly) responsible for providing a great experience for every hotel guest.
  • After a training period, you will check in and out independently and you perform all administrative actions that are necessary to successfully manage a Front Office in a hotel.
  • You maintain close contact with the guests, answer all their questions and provide them with a variety of information.
  • You will also learn skills in the field of upselling and complaint handling.
  • And most important, you will create a great team atmosphere so all guests are welcomed with a smile.

FAQs

What is the location of the Avani Museum Quarter?

Avani Museum Quarter is located in the heart of the Museum district in Amsterdam, near many famous museums.

What is the monthly compensation for the internship?

The compensation for the internship is €750 gross per month.

Are there any training opportunities available during the internship?

Yes, there are free online and offline training opportunities organized by our own University.

What kind of discounts do employees receive?

Employees receive discounted rates starting from €36 in all our hotels worldwide, a 30% discount in F&B outlets, and Friends & Family discounts up to 25%, among other discounts.

What qualities are you looking for in a candidate?

We are looking for an approachable person who enjoys working with international guests, is accurate and flexible, has a perfect command of Dutch and English, strives for perfect service, and has a good sense of humor.

What responsibilities will the Front Office Intern have?

As a Front Office Intern, you will be responsible for providing a great guest experience, checking guests in and out, performing administrative actions, answering guest questions, providing information, learning upselling and complaint handling skills, and fostering a positive team atmosphere.

Is previous experience required to apply for this internship?

No prior experience is explicitly required; we are looking for eagerness to learn and grow within our company.

What is the working environment like at Avani Museum Quarter?

The working environment is informal but respectful, where talent is appreciated, and a strong sense of team and family is fostered.

Can I apply if I don't speak Dutch?

Proficiency in English is required, and while knowing Dutch is preferred, you may still apply if you meet other qualifications.

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NH Hotels

Travel & Leisure
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

NH Hotels is a global hotel chain that operates a wide range of hotels, offering premium hospitality services across Europe, the Americas, and Africa. Known for their modern design, comfort, and attention to detail, NH Hotels provides guests with excellent accommodation, dining, and event facilities tailored to both business and leisure travellers. The company focuses on delivering exceptional experiences with a strong emphasis on customer satisfaction and sustainability. NH Hotels' ultimate mission is to become a leader in the global hospitality industry by offering high-quality, personalised service. Their purpose is to create memorable stays for guests while contributing to a more sustainable future in travel and hospitality.