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Intern, Ticket Operations

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Minnesota Twins

Sep 24

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sports & Fitness
  • Minneapolis

AI generated summary

  • You need a basic understanding of accounting, strong communication skills, ability to multi-task, experience with ticket systems, and proficiency in Microsoft Office. Must lift 35 lbs. and work flexible hours.
  • You will assist with gameday ticketing prep, printing and shipping tickets, resolving customer issues, supporting events, and collaborating with staff during sales and meetings.

Requirements

  • Basic understanding of accounting concepts.
  • Ability to multi-task and meet deadlines with accuracy and timeliness in high pressure situations.
  • Excellent communication and customer service skills, with the ability to interact constructively with internal and external clients at all levels within the organization.
  • Ability and willingness to work evenings, weekends, and holidays as required.
  • Respect for intradepartmental relationships.
  • Strong work ethic and willingness to think outside the box with an exploration mindset and integrative approach.
  • High level of interpersonal skills and the ability to effectively communicate with a wide range of departments, seniority levels and personalities.
  • Knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (Microsoft Word, Excel, and PowerPoint).
  • Prior experience using ticket system software.
  • Ability to walk distances.
  • Ability to sit for various lengths of time.
  • Must be able to lift 35 pounds as needed.

Responsibilities

  • Assist with gameday preparations for getting the ticket windows ready.
  • Assist in the printing of group ticket batches and processing. Also help to oversee the shipping process of all tickets.
  • Recognize and respond to customer complaints and take appropriate action to resolve ticket issues.
  • Assist with all special events such as TwinsFest, State High School Tournaments, Concerts, and any other non-Twins baseball events.
  • Assist at our Ticket Services windows on game days.
  • Attend various company meetings along with weekly ticketing meetings.
  • Support other box office staff as needed.
  • Maintain strong, cooperative inter/intra-departmental relationships with the ability to interact effectively with internal and external clients at all levels within the organization.
  • Assist Call Center during on-sales and pre-sales.

FAQs

What are the main responsibilities of the Ticket Operations Intern?

The main responsibilities include assisting with gameday preparations, printing group ticket batches, addressing customer complaints, supporting special events, assisting at Ticket Services windows on game days, attending company meetings, and supporting box office staff as needed.

What is the time commitment for this internship?

The time commitment for the internship is from January 2025 to October 2025, with two positions available—one starting in January and another in February.

What are the required experience and education for this position?

A basic understanding of accounting concepts is required for this position.

What skills are essential for the Ticket Operations Intern?

Essential skills include the ability to multi-task, excellent communication and customer service skills, a strong work ethic, interpersonal skills, and knowledge of various computer software applications such as Microsoft Word, Excel, and PowerPoint.

Is prior experience with ticketing system software preferred?

Yes, prior experience using ticket system software is preferred for this position.

What is the pay rate for the Ticket Operations Intern?

The pay rate for the Ticket Operations Intern is $17 per hour.

Are there specific physical requirements for this role?

Yes, physical requirements for this role include the ability to walk distances, sit for various lengths of time, and lift up to 35 pounds as needed.

Are interns expected to work evenings, weekends, and holidays?

Yes, the intern must be willing to work evenings, weekends, and holidays as required.

How many interns are being hired for this position?

Two positions are available for the Ticket Operations Intern role.

Does the Minnesota Twins encourage candidates who do not meet all qualifications to apply?

Yes, the Minnesota Twins encourage candidates who are excited about the opportunity to apply even if they do not meet every single requirement.

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Minnesota Twins

Entertainment & Media
Industry
1001-5000
Employees
1961
Founded Year

Mission & Purpose

The Minnesota Twins are a professional baseball team based in Minneapolis, Minnesota. They play in the Central Division of Major League Baseball's American League. Winners of the 1987 and 1991 World Series.