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Investment Operations Intern

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Odin

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • London
    Remote
  • Quick Apply

AI generated summary

  • You should be tech-savvy, detail-oriented, communicative, proactive, eager to learn, responsive, and tenacious, with a selfless approach to customer support and strong problem-solving skills.
  • You will support investors with KYC/AML issues, review documentation, trace missing payments, respond to inquiries within 2 hours, and streamline processes by identifying patterns in requests.

Requirements

  • Ideal for someone looking to start their career without going to university or has left university and wants to do an internship to gain exposure.
  • You should be comfortable using technology and open to learning how to optimise processes.
  • Excellent written and verbal communication – Clear, professional, and proactive communication is essential.
  • Asks questions if they don’t understand – No prior KYC/AML experience is required, but you should be eager to learn and follow instructions carefully.
  • Extremely responsive & good at context switching – The kind of person who can’t stand unread emails and knows when to send a quick holding response.
  • Selfless approach to customer support – You think ahead to prevent unnecessary back-and-forth, adding useful context in emails to help investors submit correct documents the first time.
  • Attention to detail – You can spot inconsistencies and apply good judgment to identify potential risks.
  • Tenacious – If something isn’t simple, you’ll keep pushing for a resolution rather than letting it slip through the cracks.

Responsibilities

  • Proactively support investors and companies experiencing difficulties with Odin’s automated KYC/AML workflows.
  • Review KYC/AML documentation for flagged investors, conducting additional checks or enhanced due diligence when necessary.
  • Assist investors with tracing missing payments.
  • Respond to investor support issues promptly, contributing to a response time of under 2 hours across the board.
  • Identify patterns in support requests and implement efficiencies (e.g., setting up templates/macros for common answers).

FAQs

Do we support remote work?

Yes, we are remote-first, allowing you to work from home full-time.

Is this position an internship or a full-time role?

We are open to hiring this role as either a full-time entry-level position or a 6-12 month internship, depending on your experience and career goals.

What are the main responsibilities of the Investment Operations Intern?

The intern will support investors with onboarding issues, particularly related to KYC and AML checks, assist with tracing missing payments, respond to investor support requests promptly, and identify patterns in support requests to implement efficiencies.

Is prior KYC/AML experience required for this role?

No prior KYC/AML experience is required, but you should be eager to learn and follow instructions carefully.

What qualities are essential for this role?

Essential qualities include excellent communication skills, responsiveness, attention to detail, a customer support mindset, and tenacity in resolving issues.

What kind of training or support can I expect?

You’ll gain hands-on experience in fintech, compliance, and customer operations while receiving support for your learning and development throughout your internship or entry-level role.

Are there any benefits provided by Odin?

Yes, benefits include a remote-first work environment, the ability to choose your own laptop, an expense card for work items, and private health insurance.

Will there be opportunities for social interaction with the team?

Yes, while attendance isn’t mandatory, we make an effort to organize monthly in-person socials.

How responsive should I be in this role?

You should be extremely responsive, capable of context switching, and ensure timely responses to support requests, with a goal of a response time of under 2 hours.

Does Odin value diversity and inclusion?

Yes, we truly value diversity and inclusion and warmly invite applications from individuals of all backgrounds.

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Odin

Community and investment tools for people building the future

Finance
Industry
1-10
Employees
2019
Founded Year

Mission & Purpose

Odin is building a better way to invest together: a relationship-centric investment marketplace for founders, angels and VC’s. Our first product lets anyone, anywhere set up an investment vehicle and collect money quickly and easily from their network to invest in a startup or fund. We handle all legal, payments, admin and regulatory cover.