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IT Help Desk Intern

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AlixPartners

1mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    IT & Cybersecurity
  • Chicago

AI generated summary

  • You must be enrolled in an IT program, have Microsoft and networking knowledge, strong communication skills, and the ability to lift 25 lbs. Must work full-time, adapt, and thrive in fast-paced settings.
  • You will answer Service Desk calls, resolve IT issues, provision laptops, manage mobile tech, maintain asset information, escalate problems, and create documentation for daily operations.

Requirements

  • Actively enrolled in or recently completed an IT related program
  • Interest in Microsoft applications and operating systems (Windows 10)
  • Desktop and laptop PC's, printers, and networking knowledge; knowledge of iOS
  • Highly effective interpersonal skills
  • Dependable with strong customer service skills, effective verbal and written communication skills with the ability to interact with people at all levels
  • Good planning and organizational skills with excellent attention to detail
  • Ability to work under pressure in demanding situations in a fast-paced environment
  • Willing to learn and take direction, adaptable, and able to work autonomously
  • Ability to lift 25 pounds.
  • Excellent written and verbal communication skills in English
  • Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
  • Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
  • Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' Code of Conduct and foster an inclusive environment with people at all levels of an organization

Responsibilities

  • Answer and respond to phone calls directed to the Service Desk
  • Identify, diagnose, and resolve problems for employees' IT equipment
  • Provide one-on-one end-user problem resolution over the phone or by email
  • Provision laptop PC builds
  • Administer mobile technology (not limited to) iOS and In Tune
  • Maintain and ensure accuracy of all asset information for all PC's, printers, mobile phones, monitors, and defined peripherals
  • Identify issues and escalate to other members of the team or IT group as appropriate
  • Create documentation to assist in day-to-day Service Desk work (knowledge bases etc.)
  • Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

FAQs

What is the location of the IT Help Desk Intern position?

The position is on-site in Chicago, IL.

What are the expected working hours for this internship?

The internship is part-time, requiring approximately 20 – 24 hours per week, with flexibility to accommodate university coursework.

What is the primary responsibility of the IT Help Desk Intern?

The primary responsibility is to assist in providing first-line technical support to approximately 2500 employees through phone, email, and in-person interactions.

Is this internship paid?

Yes, this is a paid internship role.

Are relocation and additional benefits provided for this internship?

No, relocation and benefits are not available for this role.

Are there specific requirements regarding work authorization?

Yes, candidates must be currently authorized to work in the United States, as no visa or immigration sponsorship is available for this role.

What technical skills are preferred for this position?

Preferred skills include knowledge of Microsoft applications and operating systems (Windows 10), desktop and laptop support, printers, networking, and iOS.

What interpersonal skills are important for this role?

Highly effective interpersonal skills, strong customer service abilities, and effective verbal and written communication skills are essential for this position.

Are there any physical requirements for this internship?

Yes, the ability to lift 25 pounds is required, along with the ability to sit/stand at a computer for significant portions of the workday.

Is there an opportunity to work outside of normal business hours?

Yes, there may be a requirement to work outside of normal U.S. business hours as unique projects or needs arise.

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AlixPartners

Consulting
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

For more than forty years, AlixPartners has helped businesses around the world respond quickly and decisively to their most critical challenges – circumstances as diverse as urgent performance improvement, accelerated transformation, complex restructuring and risk mitigation. These are the moments when everything is on the line – a sudden shift in the market, an unexpected performance decline, a time-sensitive deal, a fork-in-the-road decision. But it’s not what we do that makes a difference, it’s how we do it. Tackling situations when time is of the essence is part of our DNA – so we adopt an action-oriented approach at all times. We work in small, highly qualified teams with specific industry and functional expertise, and we operate at pace, moving quickly from analysis to implementation. We stand shoulder to shoulder with our clients until the job is done, and only measure our success in terms of the results we deliver. Our approach enables us to help our clients confront and overcome truly future-defining challenges. We partner with you to make the right decisions and take the right actions. And we are right by your side. When it really matters.