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IT Helpdesk Intern - Winter 2025 (Hybrid)

S

Super.com

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Toronto

AI generated summary

  • You must be enrolled in college, have basic IT knowledge, excellent communication skills, customer service orientation, and experience in IT or Computer Science. Fluency in English is essential.
  • You will provide L1 IT support, track issues, assist employees via Slack or in person, escalate unresolved problems, document incidents, and suggest process improvements.

Requirements

  • Currently enrolled in College
  • Solution focused with excellent communication skills
  • Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
  • Knowledge of how to diagnose and resolve basic technical issues
  • Fluency in English
  • Customer-oriented and cool-tempered
  • Propensity to work under pressure with a large workload
  • Has IT, Computer Science or relevant field experience

Responsibilities

  • Provide L1 support for hardware and software needs through a ticketing system
  • Resolve issues for clients via slack or in person
  • Track customer issues and resolutions
  • Walk the employees through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems in service management software
  • Pass on any feedback or suggestions by employees to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Assist in management of identity and access management in accordance with established policies and procedures
  • Determine the best solution based on the issue and details provided by employees

FAQs

What is the job title for this position?

The job title is IT Helpdesk Intern - Winter 2025.

Where is the position located?

The position is based out of the Toronto office.

How many days a week is in-person attendance required?

In-person attendance is required 3-5 days a week.

What kind of support will the IT Helpdesk Intern provide?

The IT Helpdesk Intern will provide Level 1 support for hardware and software needs.

What skills are required for this internship?

Basic technical aptitude, excellent communication skills, knowledge of Windows OS, Mac OS, Google Workspace, and Office 365 are required.

Is this internship paid?

Yes, the internship offers compensation at the top of the market.

What benefits are offered to interns?

Benefits include a one-time home office setup allowance, a weekly UberEats allowance, learning and development allowance, fitness/wellness allowance, and the opportunity to work with top talent in the industry.

What kind of experience is preferred for this role?

Experience in IT, Computer Science, or a relevant field is preferred.

Is fluency in English required?

Yes, fluency in English is required.

Does the company support diversity and accommodation?

Yes, the company is an equal opportunity employer and values diversity, providing accommodations upon request.

S

Super.com

Helping people spend less, save more, and build credit.

Finance
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

Super.com is a technology company at the intersection of fintech and commerce that empowers users to spend less, save more, and build credit - so they can make the most of life. Super.com is home to the best prices on everything - from discounted everyday items to great hotel deals - and it’s the hub that enables rich cashback and credit building on every transaction. The company is trusted by over 7 million customers, helping them save over $150M to date. Super.com is backed by Steph Curry and has raised over $100MM USD and surpassed $1B in sales.