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IT Intern - UK

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AVEVA

2d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Cambridge
  • Quick Apply

AI generated summary

  • You need a relevant degree or experience, skills in troubleshooting, problem-solving, communication, knowledge of Windows 10/11, Office 365, networking, remote support, and Active Directory.
  • You will diagnose software issues, troubleshoot applications, provide Office 365 support, manage accounts, and assist with hardware and network problems while ensuring excellent user communication.

Requirements

  • Bachelor's degree in a related field or equivalent work experience.
  • Proven experience in computer troubleshooting and support.
  • Strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of Windows 10/11, Office 365, and basic networking concepts.
  • Familiarity with remote support tools and Active Directory.
  • Ability to adapt to a global and diverse user base.

Responsibilities

  • Diagnose and resolve common software issues related to Windows 10/11, including installation, configuration, and updates.
  • Troubleshoot application, driver, and error messages.
  • Ensure compatibility with browsers (Edge, IE, Chrome).
  • Provide support for Office 365 applications, including Teams, Outlook, and SharePoint.
  • Assist with antivirus support and Azure Multi-Factor Authentication (MFA).
  • Utilize remote support tools to guide users through troubleshooting steps via phone or Team Viewer.
  • Manage user accounts, groups, permissions, and password resets.
  • Address frequent account lockouts.
  • Perform Dell warranty checks.
  • Identify and troubleshoot hardware issues related to RAM, hard drives, drivers, printers, and hardware conflicts.
  • Address blue screen errors and error codes.
  • Support peripheral devices such as headsets, mice, and cameras.
  • Diagnose basic network-related issues involving TCP/IP, DHCP, DNS, IP configuration, and Wi-Fi connectivity.
  • Familiarity with Intune and the company portal for app installation, device lookup, and device management.
  • Understanding of device management models, BitLocker recovery, and LAPS lookups.
  • Maintain detailed records of support requests, resolutions, and user interactions.
  • Contribute to a knowledge base of common issues and solutions.
  • Recognize the need for warm handoffs based on ticket importance.
  • Ensure proper ticket training and definition of previous troubleshooting.
  • Demonstrate soft skills, including active listening, teamwork, and professionalism.
  • Exhibit etiquette in addressing users and avoiding gender-related mistakes.
  • Understand and empathize with user incidents and requests.
  • Provide a consistent, singular message during initial calls.
  • Familiarize yourself with customer profiles and preferences before interactions.
  • Foster team relationships with other team members and maintain a global mindset.

FAQs

What is the duration of the IT Intern position?

The internship runs from June 23, 2025, to August 29, 2025.

Where is the location of the internship?

The internship is located in Cambridge, UK, with a hybrid working model of three days in the office and two days working from home.

What qualifications are required for this internship?

Candidates should have a Bachelor's degree in a related field or equivalent work experience, along with proven experience in computer troubleshooting and support.

What kind of training and development opportunities are available?

Interns will receive hands-on training, mentorship from experienced professionals, and opportunities to enhance their skills in various areas related to Information Technology.

What are the key responsibilities of the IT Intern?

Key responsibilities include diagnosing and resolving software and hardware issues, providing customer support, managing user accounts, and maintaining detailed documentation of support interactions.

What software and systems should I be familiar with for this role?

Familiarity with Windows 10/11, Office 365, Active Directory, and basic networking concepts is required.

Are there any benefits offered to interns?

Yes, interns are eligible for flexible benefits, emergency leave days, annual leave, pension, life cover, private medical insurance, and education assistance programs.

What is the hiring process for this position?

Interested candidates should submit their cover letter and CV through the application portal. AVEVA is also committed to providing reasonable support during the application process for individuals with disabilities.

Does the internship involve customer interaction?

Yes, the internship involves providing customer service and support, which includes interacting with users from diverse backgrounds and regions.

Is there a mentorship program for interns?

Yes, each intern will be paired with a mentor who will provide guidance and support throughout the internship duration.

What is the company culture like at AVEVA?

AVEVA fosters a collaborative and supportive work environment that values innovation, dedication, and a commitment to excellence.

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AVEVA

Technology
Industry
5001-10,000
Employees

Mission & Purpose

AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK.