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IT Operations Support Intern

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AlixPartners

1mo ago

  • Internship
    Full-time
    Placement Program
  • Data
    IT & Cybersecurity
  • Southfield

AI generated summary

  • You must be enrolled in a relevant program, have computer support experience, good communication skills, and be eligible to work in the U.S. Certifications and specific knowledge preferred.
  • You will support engineering tasks, manage servers, analyze systems, handle physical media, maintain security, resolve issues, document processes, and assist in hardware/software setups.

Requirements

  • Currently enrolled in or recently graduated from an accredited university with a focus on Computer Science, Management Information Systems, or similar programs.
  • Experience supporting computer networks and systems, including broad knowledge of security, applications, and infrastructure highly preferred.
  • Certifications: A+, Network+, HDI, ITIL preferred but not required.
  • Familiarity with Microsoft Windows Server OS (W2k08\W2k12\W2k16); MCSE Certification a plus.
  • Knowledge of Active Directory and group policy; prefer experience with Microsoft Distributed Files Services (DFS) preferred.
  • Familiarity with enterprise monitoring solutions; Indicative preferred; SCOM, SCCM or other equivalent solutions considered.
  • Familiarity with supporting the daily operations and management of Two Factor Authentication solutions; prefer experience with DUO or RSA.
  • Understanding of timelines, milestones, and deliverable due dates.
  • Excellent written and verbal communication skills in English and the ability to rapidly record information verbatim.
  • Ability to work with independently as well as part of a team.
  • Ability to handle and prioritize various requests and workstreams at the same time.
  • Ability to meet deadlines and manage urgent requests effectively in high-pressure situations.
  • Must become familiar with, and promote and abide by, all Firm values as defined by the AlixPartners' Code of Conduct and in terms of Ethics, Diversity, and Inclusion.
  • Ability to work in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
  • MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)

Responsibilities

  • Provide prompt onsite and remote engineering and support for Engagement Technology Services (ETS), including managing the servers, storage, systems monitoring, data replication, as well as the specialized software applications for AlixPartners business units.
  • Analyze current server and related system architectures to design and implement improvements for increased functionality, reliability, and performance.
  • Physical Media Management - Receiving, shipping, tracking and Inventorying media (Hard drives, USB drives, CD\DVD, thumb drives etc.) that are received by external clients.
  • Work with more senior team members and perform duties that are needed for smooth business operations.
  • Help maintain the integrity of the servers, applications, and databases upon which the ETS business unit relies for uninterrupted business operations.
  • Identify malfunctions with ETS systems, operating platform, servers, configurations, and related equipment; escalate to other technology support resources as needed.
  • Confer with ETS Service Delivery Manager, AlixPartners IT resources, and vendors to identify business unit needs and systems maintenance and upgrades / enhancements.
  • Administer systems security via Active Directory and assign appropriate access privileges to end-users.
  • Participate in the creation (or modification) of documentation activities related to system design, configuration, operation, and support policies and procedures.
  • May set up, install, and upgrade hardware, software, and peripheral equipment.
  • Resolve operational problems within the defined schedules and service level agreements.
  • Perform, organize, and streamline operational tasks in a timely manner to reduce the potential for errors.
  • Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format, with in-person attendance required on Tuesday, Wednesday, and Thursday.

Is this position paid?

Yes, the IT Operations Support Intern position is paid.

What qualifications are needed for this internship?

Candidates should be currently enrolled in or recently graduated from an accredited university with a focus on Computer Science, Management Information Systems, or similar programs.

Are there any specific certifications preferred for this role?

Yes, certifications such as A+, Network+, HDI, and ITIL are preferred but not required.

What technical skills are needed for this internship?

Familiarity with Microsoft Windows Server OS, Active Directory, enterprise monitoring solutions, and Two Factor Authentication solutions is needed, along with experience supporting computer networks and systems.

Where is the internship located?

The internship is located in Southfield, MI.

Is relocation assistance provided for this position?

No, paid relocation is not available for this position.

What are the main responsibilities of the IT Operations Support Intern?

Responsibilities include providing engineering and support for Engagement Technology Services, analyzing system architectures, managing physical media, assisting senior team members, and helping maintain server integrity.

What work environment will the intern be expected to operate in?

The intern will work in a hybrid environment, with both in-office and remote work options.

Is this job eligible for visa sponsorship?

No, this position is not eligible for any visa or immigration sponsorship now or in the future.

What kind of team structure will the intern be a part of?

The intern will be a key member of the Engagement Technology Services R&D team and will work alongside more senior team members.

Does the company promote diversity and inclusion in the workplace?

Yes, AlixPartners actively promotes an inclusive environment and values diversity, focusing on authenticity, growth, and equity for everyone.

What is the expected start date for this internship?

The specific start date may vary; candidates should inquire during the application process.

Are there any physical requirements for this position?

Yes, the intern must be physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.

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AlixPartners

Consulting
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

For more than forty years, AlixPartners has helped businesses around the world respond quickly and decisively to their most critical challenges – circumstances as diverse as urgent performance improvement, accelerated transformation, complex restructuring and risk mitigation. These are the moments when everything is on the line – a sudden shift in the market, an unexpected performance decline, a time-sensitive deal, a fork-in-the-road decision. But it’s not what we do that makes a difference, it’s how we do it. Tackling situations when time is of the essence is part of our DNA – so we adopt an action-oriented approach at all times. We work in small, highly qualified teams with specific industry and functional expertise, and we operate at pace, moving quickly from analysis to implementation. We stand shoulder to shoulder with our clients until the job is done, and only measure our success in terms of the results we deliver. Our approach enables us to help our clients confront and overcome truly future-defining challenges. We partner with you to make the right decisions and take the right actions. And we are right by your side. When it really matters.