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IT Service Desk Intern

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AlixPartners

2mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    IT & Cybersecurity
  • New York

AI generated summary

  • You should be enrolled in an IT program, have knowledge of Microsoft apps, PCs, and networking, possess strong communication skills, and be adaptable in a fast-paced environment. Must be U.S. authorized.
  • You will handle Service Desk calls, resolve IT issues, manage laptop builds and mobile tech, maintain asset records, escalate problems, and create documentation to support daily operations.

Requirements

  • Actively enrolled in or recently completed an IT related program
  • Interest in Microsoft applications and operating systems (Windows 10)
  • Desktop and laptop PC's, printers, and networking knowledge; knowledge of iOS
  • Highly effective interpersonal skills
  • Dependable with strong customer service skills, effective verbal and written communication skills with the ability to interact with people at all levels
  • Good planning and organizational skills with excellent attention to detail
  • Ability to work under pressure in demanding situations in a fast-paced environment
  • Willing to learn and take direction, adaptable, and able to work autonomously
  • Ability to lift 25 pounds.
  • Excellent written and verbal communication skills in English
  • Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
  • Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
  • Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' Code of Conduct and foster an inclusive environment with people at all levels of an organization
  • MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)

Responsibilities

  • Answer and respond to phone calls directed to the Service Desk
  • Identify, diagnose, and resolve problems for employees' IT equipment
  • Provide one-on-one end-user problem resolution over the phone or by email
  • Provision laptop PC builds
  • Administer mobile technology (not limited to) iOS and In Tune
  • Maintain and ensure accuracy of all asset information for all PC's, printers, mobile phones, monitors, and defined peripherals
  • Identify issues and escalate to other members of the team or IT group as appropriate
  • Create documentation to assist in day-to-day Service Desk work (knowledge bases etc.)
  • Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

FAQs

What is the location of the IT Service Desk Intern position?

The IT Service Desk Intern position is located in New York, NY.

What are the working hours for this internship?

The internship is part-time, approximately 20 – 24 hours per week, with flexibility to accommodate university coursework.

Is this internship paid?

Yes, this internship is a paid position.

Are relocation and benefits provided for this internship?

No, paid relocation and benefits are not available for this internship.

What educational background is required for this position?

Candidates must be actively enrolled in or recently completed an IT-related program.

What skills are necessary for the IT Service Desk Intern role?

Necessary skills include knowledge of Microsoft applications and operating systems (Windows 10), desktop and laptop PCs, printers, networking, effective interpersonal and customer service skills, planning and organizational skills, attention to detail, and the ability to work under pressure.

What types of support will the intern provide?

The intern will provide phone, email, and in-person support on all technical matters for approximately 2500 employees.

Is previous IT experience required for this internship?

Previous IT experience is not explicitly required, but relevant knowledge and skills are essential.

What are the physical requirements for this role?

The candidate must be able to lift 25 pounds and be physically able to sit/stand at a computer for significant portions of the workday.

Will the internship require working outside of normal business hours?

Yes, there may be a need to work outside of normal U.S. business hours as unique projects or needs arise.

Is U.S. work authorization required for this position?

Yes, candidates must be currently authorized to work in the United States, and no visa or immigration sponsorship will be provided for this role.

What is the hourly pay range for this internship?

The hourly pay range for this role is between $20/hr. and $25/hr.

What company values should the intern be familiar with?

The intern must become familiar with and promote the Core Values as defined by the AlixPartners' Code of Conduct and foster an inclusive environment.

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AlixPartners

Consulting
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

For more than forty years, AlixPartners has helped businesses around the world respond quickly and decisively to their most critical challenges – circumstances as diverse as urgent performance improvement, accelerated transformation, complex restructuring and risk mitigation. These are the moments when everything is on the line – a sudden shift in the market, an unexpected performance decline, a time-sensitive deal, a fork-in-the-road decision. But it’s not what we do that makes a difference, it’s how we do it. Tackling situations when time is of the essence is part of our DNA – so we adopt an action-oriented approach at all times. We work in small, highly qualified teams with specific industry and functional expertise, and we operate at pace, moving quickly from analysis to implementation. We stand shoulder to shoulder with our clients until the job is done, and only measure our success in terms of the results we deliver. Our approach enables us to help our clients confront and overcome truly future-defining challenges. We partner with you to make the right decisions and take the right actions. And we are right by your side. When it really matters.