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IT Service Desk Intern

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Rapid7

3mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    IT & Cybersecurity
  • Belfast

AI generated summary

  • You must be enrolled in a relevant degree, reside in Northern Ireland with UK work rights, and have basic IT knowledge, strong interpersonal skills, and a results-oriented attitude.
  • You will support internal partners globally, onboard new hires, manage assets and licenses, configure workstations, contribute to the knowledge base, and stay updated on processes and releases.

Requirements

  • Currently enrolled at one of our partner Universities and enrolled in a BSc or MS Degree in Computing Technology, Business in Information Technology, or a related discipline displaying a strong academic record and seeking a 12 month placement opportunity (June 2025 - End of May 2026)
  • Currently residing in Northern Ireland and have the Right to Work within the UK
  • Knowledgeable of basic computer hardware, operating systems, active directory and networking (for example MacOS, Windows or Linux)
  • Passionate about technology, and able to learn quickly
  • Able to display strong interpersonal skills both within the team and cross functionally with a focus on building rapport and user experience
  • Results-oriented and collaborative; able to work independently as well as part of a team
  • Self motivated, highly organised and able to prioritise tasks

Responsibilities

  • Act as a single point of contact, recording necessary request information, triaging, and providing local and remote support to internal business partners globally
  • Onboard new hires following our global onboarding process with a great focus on new hire experience
  • Collaborate with extended teams on noteworthy projects
  • Contribute to our existing knowledge base
  • Configure, test and deploy workstations
  • Asset management and tracking
  • License management and account creation
  • Keep up to date with new processes, procedures, and releases

FAQs

What is the duration of the internship?

The internship is a 12-month placement opportunity from June 2025 to the end of May 2026.

What are the academic requirements for this internship?

Candidates must be currently enrolled in a BSc or MS Degree in Computing Technology, Business in Information Technology, or a related discipline and display a strong academic record.

Where must candidates be located to apply for this internship?

Candidates must currently reside in Northern Ireland and have the Right to Work within the UK.

What technical skills are preferred for this role?

Candidates should have knowledge of basic computer hardware, operating systems, active directory, and networking (such as MacOS, Windows, or Linux).

Is previous work experience required for this internship?

No specific prior work experience is required, but candidates should be passionate about technology and able to learn quickly.

What kind of support will I receive during the internship?

Interns will have weekly 1:1s with their manager and will be assigned a dedicated team mentor throughout their placement.

Will I have access to training resources?

Yes, interns will have full access to company internal training resources like LinkedIn Learning and Pluralsight.

Is the internship paid?

Yes, interns will receive a competitive salary along with company benefits.

How does the hybrid working model work at Rapid7?

Rapid7 encourages interns to be in the office as much as possible to support their development and networking, but specific working hours and models can be discussed with the manager.

Can I contribute to the company's knowledge base during my internship?

Yes, one of the responsibilities includes contributing to the existing knowledge base.

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Rapid7

Technology
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

Organizations around the globe rely on Rapid7 technology, services, and research to securely advance. The visibility, analytics, and automation delivered through our Insight cloud simplifies the complex and helps security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.