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IT Support Assistant (Fall 2024)

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Canada Life

20d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
    IT & Cybersecurity
  • London
    Remote

AI generated summary

  • You should be pursuing IT support or Business Systems Analyst education, have teamwork skills, problem-solving abilities, and effective communication, with relevant experience considered an asset.
  • You will manage ServiceNow queues, document processes, collaborate on solutions, conduct audits, assist in software maintenance, perform testing, and enhance team workflows.

Requirements

  • Are in the process of completing relevant post secondary education within IT support or Business Systems Analyst
  • Are a team player, and have solid teamwork / collaboration skills
  • Have strong analysis and problem-solving skills
  • Are self motivated to learn new technologies and applications
  • Have the ability to manage and report on the status of individual tasks
  • Can communicate effectively, both oral and written
  • Have experience working within a formally organized group or team (considered an asset)
  • Have relevant work, school, and/or volunteering experience (considered an asset)

Responsibilities

  • Join us in a fun, friendly, team-oriented virtual (work from home) environment, working closely with a coach/mentor
  • Monitor and manage team’s ServiceNow queues to mitigate impacts for critical incidents and prioritize requests to improve customer service and ensure completion of tasks within service level agreements.
  • Document use cases, user stories and Jira tickets.
  • Conceptualize and create procedures, subsequently implementing them with proficiency and achieving successful outcomes to ensure the seamless operation of team workflows.
  • Collaborate with the business partners, developers, and quality analysts to design, document and implement custom technical solutions.
  • Document workflows, design processes and create templates, checklists, job-aids, and playbooks to improve the efficiency of the organization.
  • Perform regular internal and ad hoc audits to mitigate risks and ensure team’s compliance with internal risk controls.
  • Take initiative, demonstrate leadership skills, and pay attention to detail.
  • Work as part of a team, plan, and organize work.
  • Work on a variety of application systems that are used by the Individual Customer organization within Canada Life; assist with software maintenance and make small enhancements to existing applications (design, development, testing and implementation of application changes)
  • Conduct functional application testing of our end user applications to ensure compatibility with planned OS and MS Office upgrades.
  • Learn how we use collaboration tools - work with our team to design and develop collaboration solutions to be used by I & W team.
  • Contribute learning from education experience to practical process improvement opportunities.

FAQs

What is the job title for this position?

The job title for this position is IT Support Assistant (Fall 2024).

Is this a permanent position?

No, this is a temporary full-time position.

What type of work environment can I expect?

You can expect a fun, friendly, team-oriented virtual work environment, working closely with a coach/mentor.

What are the main responsibilities of the IT Support Assistant?

Responsibilities include monitoring ServiceNow queues, documenting workflows, collaborating with business partners, conducting audits, creating procedures, and assisting with application systems.

What tools and software will I be using in this position?

You will be using tools such as ServiceNow, Jira, Confluence, Microsoft 365, and SharePoint.

Are there any additional tools that would be nice to have experience with?

Yes, experience with Hyland OnBase, Atlassian Jira & Confluence, Splunk, Cyberark, and PAM would be nice to have.

What qualifications do I need to apply for this position?

You should be in the process of completing relevant post-secondary education in IT support or Business Systems Analyst.

What skills are important for this role?

Important skills include teamwork and collaboration, analysis and problem-solving, self-motivation to learn new technologies, and effective communication skills.

What is the salary range for this position?

The base salary for this position is between $41,400 - $62,100 annually.

How is the salary determined for student opportunities?

The salary for student opportunities will depend on the number of work terms you have completed and other factors related to your program.

How long will the job posting be open for applications?

Career opportunities will be open for a minimum of 5 business days from the date of posting. Closing dates will vary based on search activity.

Will I receive assistance if I need accommodations during the application process?

Yes, a Human Resources representative will work with applicants who request reasonable accommodations during the application process.

Will my application be considered if I do not meet all the listed qualifications?

While relevant experience and qualifications are important, all applicants are encouraged to apply, and only those who qualify for an interview will be contacted.

Canada Life

Helping Canadians improve their financial, physical and mental well-being.

Finance
Industry
10,001+
Employees
1847
Founded Year

Mission & Purpose

At Canada Life, we’re focused on improving the financial, physical and mental well-being of Canadians. Whether handling policy claims, help growing and protecting clients’ retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do. That trust is built on the dedication, skill and energy of our employees and advisors and their commitment to our customers and to our communities. Canada Life is a subsidiary of Great-West Lifeco Inc. and is a member of the Power Corporation group of companies.