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Office Assistant - Euclid Commons (Student Living)

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Greystar

29d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Cleveland

AI generated summary

  • You should have strong data entry skills, be able to assist with events and materials, attend meetings, follow policies, and complete other assigned duties. Living on-site is preferred.
  • You will manage office functions, assist residents, handle inquiries, maintain reception area, ensure confidentiality, support move processes, and attend meetings while providing excellent customer service.

Requirements

  • - Office Assistants are members of the Department of Residence Life and Housing who are to be compensated hourly for working at one of the Central Office receptionist desks or the Residential Education Office reception desk.
  • - Office Assistants are not required to live in a Residence Life and Housing property, but it is preferred.
  • - Office Assistants living in one of our four properties are eligible for a 20% housing discount.
  • - Data entry and cross-referencing spreadsheets and information.
  • - Assist with move-in packets, material preparation assembly and proper distribution.
  • - Attend and assist with check-ins and check-outs.
  • - Complete and submit Maintenance Requests as needed.
  • - Attend all scheduled meeting and training sessions as directed by supervisor.
  • - Assist in the implementation of departmental surveys, research studies, etc.
  • - Adhere to University Student Code of Conduct, all residential handbook policies and procedures, and Office Assistant expectations and policies.
  • - Other duties as assigned by the Department of Residence Life and Housing and its administration.

Responsibilities

  • Assist in maintaining the reception area during office hours
  • Keep an accurate account of all hours worked by clocking in and out of dayforce on time
  • Management of office functions including typing, proofreading, developing flyers and program materials, creating and working with databases, answering the phone, processing mailings, and appointment scheduling
  • Complete an accurate inventory of all items at the desk(s) at the start of every shift according to prescribed guidelines
  • Keep confidential all information discussed in meetings, memos, or overheard from any of the staff offices unless directed to share the information by supervisor, or their designee
  • Maintain a clean and orderly desk and reception area by adhering to supervisor guidelines for maintaining logs, passes, cards, paperwork, project documents, etc
  • Assist with tours, walks, lockouts, and overall community support
  • Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s)
  • Assists with move in and move out process for residents
  • Assist Cleveland State University and the Department of Residence Life and Housing in answering questions from students, families, staff, and visitors, and them to the appropriate means of obtaining the requested information whether in person, via phone, or via email
  • Answer the service desk telephone and transfer calls according to guidelines and procedures outlined by the supervisor and the Central Office Assistant Manual
  • Greet everyone who enters the office with a smile, positive attitude, acknowledgement, attentiveness, good posture, professionalism, and respect
  • Data entry and cross-referencing spreadsheets and information
  • Assist with move-in packets, material preparation assembly and proper distribution
  • Attend and assist with check-ins and check-outs
  • Complete and submit Maintenance Requests as needed
  • Attend all scheduled meeting and training sessions as directed by supervisor
  • Assist in the implementation of departmental surveys, research studies, etc
  • Adhere to University Student Code of Conduct, all residential handbook policies and procedures, and Office Assistant expectations and policies
  • Other duties as assigned by the Department of Residence Life and Housing and its administration

FAQs

What is the role of an Office Assistant at Euclid Commons?

The Office Assistant provides administrative support to the Department of Residence Life and Housing, assists with maintaining the reception area, and responds to resident concerns and inquiries.

Who can apply for the Office Assistant position?

Both graduate and undergraduate students are eligible to apply for the Office Assistant positions.

Is it necessary for Office Assistants to live in a Residence Life and Housing property?

It is not required for Office Assistants to live in a Residence Life and Housing property, but it is preferred. Those who do live in one of the properties are eligible for a 20% housing discount.

What are the general responsibilities of an Office Assistant?

General responsibilities include maintaining the reception area, managing office functions, completing inventory, maintaining confidentiality, assisting with tours, and responding to resident concerns.

What are the customer service responsibilities included in the job?

Customer service responsibilities include assisting in answering questions from students, families, and visitors, answering service desk calls, and greeting everyone who enters the office positively and professionally.

What administrative tasks are Office Assistants expected to perform?

Administrative tasks include data entry, assisting with move-in packets, attending check-ins and check-outs, completing maintenance requests, and assisting in departmental surveys.

What is the hourly pay range for this position?

The hourly pay range for the Office Assistant position is $11.68 - $15.38.

Are there benefits offered for part-time team members?

Yes, part-time team members are eligible for benefits such as a 401(k) with company match, Employee Assistance Program, and paid sick time.

Is prior experience required for this position?

The job description does not specify that prior experience is required, but demonstrated job-related skills and knowledge may be considered.

How can I apply for the Office Assistant position?

Interested candidates can visit Greystar's website or the relevant job posting platform to submit their application as the specific application process is not detailed in the job description.

Greystar

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.

Benefits

  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you