Phlebotomy Trainee

Quest Diagnostics

16d ago

Internship
Full-time
Off-cycle Internship
Customer Relations
Healthcare
Lawrenceville

AI generated summary

You need a high school diploma, customer service experience, basic keyboard skills, strong communication, and organizational skills. Medical training and terminology knowledge are helpful but not necessary.
You will greet customers, collect specimens, complete requisitions, verify orders, maintain records, assist with clerical duties, and ensure adherence to policies while training under supervision.

Requirements

Required Work Experience:
Keyboard/data entry application.
Experience in Customer Service
Preferred Work Experience
Medical training helpful but not required.
Medical terminology helpful but not required.
Physical And Mental Requirements
Capable of handling multiple priorities in a high-volume setting.
Knowledge
Medical training helpful but not required.
Medical terminology helpful but not required.
The position requires the ability to effectively communicate in English.
Skills
Demonstrates good organization, communication, and interpersonal skills, ability to manage concerns of patients and employees in a courteous and professional manner.
EDUCATION
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Quest Diagnostics honors our service members and encourages veterans to apply.

Responsibilities

Greet customers appropriately. Treat all customers in a courteous and professional manner.
Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
Under constant supervision by the Training Specialist and/or Site Lead/Trainer may practice specimen collection according to established procedures and legal requirements.
Responsible for completing requisitions accurately.
Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information (i.e., Diagnosis codes, UPIN information, etc.)
Research test/client information utilizing lab computer system or Directory of Service.
Label, centrifuge, split, and freeze specimens as required by test order.
Package specimens for transport.
Maintains required records and documentation.
Reads, understands and complies with departmental policies, protocols and procedures: (i.e., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual)
Maintains all appropriate PSC/Phlebotomy logs.
Assists with compilation of monthly statistics and data. Submits data on time.
Perform basic clerical duties as required by Quest Diagnostics, i.e., filing, faxing, preparing mail. Required to perform electronic data entry.
Submits accurate time and travel logs as directed by management and on time.
Submits accurate expense forms, if applicable, on the required day.
Demonstrates organizational commitment.
Adheres to departmental and company code of grooming, dress code and PPE guidelines, appears professional, neat and clean at all times.
Reports on time to work, following attendance guidelines.
Answers the telephone in a courteous and professional manner, by incorporating the company name, self-identification and a courteous greeting.
Communicates appropriately with clients, patients, coworkers and the public.
Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Lead or PSR II for resolution.
Remains professional, polite and courteous at all times.
Miscellaneous duties and responsibilities.
Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
Help with inventories and other tasks as assigned.
Stock supplies as needed.
Performs other department-related duties when assigned.
Participates on teams and special projects when asked.
All other duties as assigned, within scope of position.
Requirements specific to Training schedule (Trainee Expectations)
Be on time and present to each class, for the entire class. Attendance is required.
Attentive and participate during class.
Maintain an 80% success rate on classwork and achieve an 80% or better final exam score.
Complete competencies as assigned by deadline.
Achieve proficient training levels and competencies in a timely manner.
Demonstrate 100 successful live sticks by the end of training under direct supervision.
Trainees are REQUIRED to perform multiple observed venipunctures and dermal punctures which may be on another trainee, and in turn each trainee may have venipuncture and dermal punctures performed on them by another trainee, there are no exceptions, participation is mandatory.

FAQs

What are the working hours for the Phlebotomy Trainee position?

The working hours are Monday to Friday from 8:00 AM to 5:00 PM.

What is the pay rate for the Phlebotomy Trainee role?

The pay rate is $17.20 per hour.

Are there any benefits offered to Phlebotomy Trainees?

Yes, benefits for full-time employees include medical, dental, and vision insurance from Day 1, 15 PTO days in the first year, paid holidays, and opportunities for tuition reimbursement, among others.

Is training provided for this position?

Yes, training is provided to develop the skills required for the position of Patient Services I (PSR I).

Do I need any prior medical training to apply for this position?

No prior medical training is required, but it may be helpful.

What are the qualifications needed to apply for the Phlebotomy Trainee role?

The required qualifications include a high school diploma or equivalent, experience in customer service, and keyboard/data entry skills.

Is attendance mandatory during the training program?

Yes, attendance is required for each class, and trainees must be on time and present for the entire class duration.

What is the training expectation regarding competencies?

Trainees must maintain an 80% success rate on classwork, achieve an 80% or better on the final exam, and demonstrate 100 successful live sticks under direct supervision by the end of training.

Are there any physical requirements for the Phlebotomy Trainee position?

Yes, candidates should be capable of handling multiple priorities in a high-volume setting.

How does the company support career advancement for Phlebotomy Trainees?

The company provides opportunities for career advancement, along with professional training and development during the training program.

Quest Diagnostics

Working together to create a healthier world, one life at a time.

Science & Healthcare

Industry

10,001+

Employees

1967

Founded Year

Mission & Purpose

Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.