FAQs
What are the primary responsibilities of a Receptionist at Hilton?
As a Receptionist, your primary responsibilities include managing check-in/out procedures, responding to guest queries, maximizing room occupancy through up-selling techniques, and maintaining accurate communication with the Front Office Manager and Reception Supervisors.
Is prior experience required for this position?
Yes, previous experience in a customer-focused industry is required, as well as a commitment to delivering a high level of customer service.
What skills are essential for a Receptionist at Hilton?
Essential skills include a positive attitude, good communication skills, excellent grooming standards, the ability to work independently and as part of a team, and a competent level of IT proficiency.
Are there opportunities for training and development in this role?
Yes, you will have the opportunity to attend appropriate training courses as required.
What is the work environment like at Hilton?
Hilton's work environment values teamwork and aims to create remarkable hospitality experiences, uniting its team members under the vision of providing exceptional guest experiences.
Do I need to have cash handling experience for this position?
While it is not mandatory, having previous experience in cash handling would be advantageous in this role.
Will I be working alone as a Receptionist?
No, you will be working as part of a team, assisting other departments where necessary and maintaining good working relationships with team members.
What is Hilton's commitment to customer service?
Hilton is dedicated to delivering a high level of customer service and providing exceptional guest experiences, as customer satisfaction is at the heart of their operations.
Is this position full-time or part-time?
The job description does not explicitly state whether the position is full-time or part-time; it's typically best to inquire directly for specifics.
What kind of projects will I be involved in during my internship placement?
You will work with your Manager to identify and complete a specific project related to your internship placement that demonstrates your abilities in the hotel management sector.