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Reservations & Revenue Trainee (from Januari)

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Mövenpick Hotels & Resorts

1mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

AI generated summary

  • You must be an MBO/HBO student available for 20 weeks, possess a positive attitude, be a team player, and have proficiency in English; Dutch knowledge is a plus.
  • You will manage room reservations, handle phone and internet bookings, check arrivals, assist revenue management, and support daily reporting and meeting preparations.

Requirements

  • available MBO or HBO student for a minimum of 20 weeks, 5 days a week;
  • positive attitude and a sincere passion for delivering outstanding customer service;
  • team player mindset, dedicated to fostering a positive and collaborative work environment;
  • proficiency in both written and spoken English; knowledge of Dutch is an added advantage;

Responsibilities

  • available MBO or HBO student for a minimum of 20 weeks, 5 days a week;
  • confirming and inputting room reservations meticulously into our reservations system;
  • managing a variety of tasks, from handling incoming phone calls and internet bookings to responding to emails promptly;
  • taking charge of daily tasks, such as checking arrivals and reservations based on rate, market segment, payment method, notes, and traces;
  • collaborating with the revenue management team to implement strategies to maximize revenue and occupancy;
  • assisting Revenue Management Team with daily reporting, data collection and meeting preparation.

FAQs

What are the working hours for the Reservations & Revenue Trainee position?

The working hours are 38 hours per week, with the requirement to be available 5 days a week for a minimum of 20 weeks.

Is prior experience in hospitality required for this role?

No prior experience is required for the Reservations & Revenue Trainee position, as the role is designed for students undergoing training.

What kind of student should apply for this position?

We are looking for MBO or HBO students who are available for a minimum of 20 weeks.

Is there a trainee allowance provided?

Yes, a trainee allowance of €750 per month is offered, which includes study and travel allowance.

Are there opportunities for career growth within Mövenpick after this trainee position?

Yes, there are national and international opportunities for growth, including potential roles as a Reservations Agent and various crosstraining and training opportunities.

Do I need to speak Dutch for this position?

Proficiency in written and spoken English is required, and knowledge of Dutch is an added advantage but not mandatory.

What kind of training will I receive as a Reservations & Revenue Trainee?

You will receive training focused on reservation systems, pricing strategies, revenue management techniques, and customer service skills.

Are meals provided during work?

Yes, meals are provided as part of the trainee package.

How do I apply for the Reservations & Revenue Trainee position?

You can apply by sending your motivation letter and CV to the HR Office via hotel.netherlands.hr@movenpick.com or by phone at +31 (0)20 519 1222.

What is the workplace environment like at Mövenpick?

Mövenpick offers a positive and collaborative work environment, with an international team dedicated to providing outstanding customer service.

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Mövenpick Hotels & Resorts

Travel & Leisure
Industry
10,001+
Employees
1973
Founded Year

Mission & Purpose

Mövenpick Hotels & Resorts is a premium hospitality brand that offers upscale accommodation, dining, and leisure experiences across its global network of hotels and resorts. Their goal is to deliver exceptional service and memorable experiences to guests, focusing on sustainability, culinary excellence, and cultural authenticity. Mövenpick aims to create comfortable and welcoming environments where guests can enjoy quality time with family, friends, or business partners, ensuring each stay is uniquely tailored to meet the diverse needs of its clientele.