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Rooms Operations Intern

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Marriott International

12d ago

  • Internship
    Full-time
    Summer Internship
  • Hospitality & Retail
  • London

AI generated summary

  • You must engage guests warmly, anticipate their needs, assist colleagues, manage luggage, and stay informed about local attractions while ensuring prompt and professional service.
  • You will greet guests warmly, anticipate their needs, stay informed about local attractions, assist team members, manage luggage, and ensure a positive overall guest experience.

Requirements

  • Addressing guests in a professional, positive, and timely manner.
  • Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipating guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Staying up to date on what is going on in the locale and engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assisting other associates to ensure proper coverage and prompt guest service.
  • Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
  • Thanking guests with genuine appreciation and providing a fond farewell.
  • Performing other reasonable duties as requested by Supervisors or Managers.

Responsibilities

  • Addressing guests in a professional, positive, and timely manner.
  • Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipating guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Staying up to date on what is going on in the locale and engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assisting other associates to ensure proper coverage and prompt guest service.
  • Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
  • Thanking guests with genuine appreciation and providing a fond farewell.
  • Performing other reasonable duties as requested by Supervisors or Managers.

FAQs

What is the job title for this position?

The job title for this position is Rooms Operations Intern.

Where is the St. Pancras Renaissance Hotel located?

The St. Pancras Renaissance Hotel is located at Euston Road, London, England, United Kingdom, NW1 2AR.

What type of employment schedule is offered for this internship?

The position offers a full-time employment schedule.

What is the primary responsibility of a Rooms Operations Intern?

The primary responsibility of a Rooms Operations Intern is to deliver a five-star guest experience, ensuring attentive and relaxed service throughout the guests' stay.

What are some key tasks the Rooms Operations Intern will perform?

Key tasks include addressing guests in a professional manner, welcoming and acknowledging guests, anticipating their service needs, staying up to date on local attractions, assisting with luggage storage, and performing other duties as requested by supervisors or managers.

What kind of benefits does the internship offer?

Benefits include 28 days of holiday, a pension scheme, life assurance, gym and spa access, free meals while at work, dry-cleaning service, discounts, and participation in a comprehensive training and development program, among others.

What qualities are you looking for in a candidate for this position?

We are looking for candidates who thrive in a fast-paced environment, are passionate about providing excellent customer service, and enjoy creating memorable experiences for guests.

What is the company’s stance on diversity and inclusion?

Marriott International, the parent company of Renaissance Hotels, is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

Is there an opportunity for career advancement after this internship?

Yes, the internship offers valuable experience and training opportunities that could lead to future career advancement within the company.

Will I receive training during the internship?

Yes, participants will have the opportunity to participate in a comprehensive training and development program.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.