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Rooms Trainee (m/w/d)

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Marriott International

3mo ago

  • Internship
    Full-time
    Placement Program
  • Hospitality & Retail
    People, HR & Administration
  • Frankfurt

AI generated summary

  • You must be enrolled in a university, eager to work in the Rooms department, and proficient in English; German is a plus.
  • You will manage guest check-ins and check-outs, answer inquiries, assist at the reception and phone center, and handle complaints to ensure positive guest experiences.

Requirements

  • You are currently enrolled in a university / college and would like to complete your internship with the largest hotel chain in the world
  • You are enthusiastic about the Rooms department and want to pave the way for your professional future
  • You have a very good command of English, German is a plus

Responsibilities

  • Together with your colleagues you take care of the smooth check-in and check-out of our international guests
  • You will learn how to deal with our guests in a professional manner and will be available to answer their questions and concerns
  • Take a look behind the scenes of the reception and get to know the back-office area and the associated tasks
  • In our telephone center, you will have the opportunity to better understand the entire customer journey and deal with our guests' inquiries both in person and on the phone
  • Dealing with guest complaints in a professional manner is also part of your training, where you will learn how to turn negative impressions into positive memories.

FAQs

What is the location of the Rooms Trainee position?

The Rooms Trainee position is located at the Frankfurt Marriott Hotel, Hamburger Allee 2, Frankfurt, Hessen, Germany.

What is the schedule for this internship?

The internship is a full-time position.

Is there an opportunity for staff accommodation during the internship?

Yes, the hotel provides staff accommodation that allows you to live inexpensively during your internship.

Will I receive a salary during my internship?

Yes, you will receive a salary of XY € / gross per month during your internship.

Is there a training program for new interns?

Yes, there is a targeted onboarding program as well as regular appraisal and development meetings.

What areas will I be trained in during the internship?

You will be trained in various areas of responsibility within the Rooms division, including check-in and check-out procedures, guest interaction, back-office operations, telephone center duties, and handling guest complaints.

What educational background do I need to apply for this internship?

You need to be currently enrolled in a university or college to complete your internship.

What language skills are required for this position?

A very good command of English is required, and knowledge of German is a plus.

What type of team environment can I expect?

You can expect to work in a familiar and diverse team with colleagues from many nationalities and a flat hierarchy.

How can I apply for the Rooms Trainee position?

You can apply by sending your application to the HR department at recruiting.frankfurt@marriotthotels.com.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.